Profile

An accomplished Information Technology leader specializing in program and project management. Expertise in application development, software implementation, organizational change management, and quality assurance projects. Effective at resolving complex issues and recovering poorly performing projects.

Key Skills and Experience

Information Technology IT Strategy, Project Management Office PMO Administration, Software and Hardware Procurement, Request for Proposals RFPs Development, Project Proposal Writing, Contract Negotiation, Statement of Work SOW Development, Project and Enterprise Budget Development, Cost Management, Project Resources Recruiting, Critical Project Start - up Activities, Team Leadership, Agile Development using Scrum, Cross-functional Team Leadership, Stakeholder Management, Business Case Development, Requirements Management, Work Breakdown and Task Planning, Project Scheduling with MS-Project and Primavera, Performance Management, Risk Identification and Mitigation, Issue Resolution, Business Process Improvement, Organizational Change Management, Quality Assurance Management, Project Reviews and Health Checks, Account Management, Client and Vendor Relations, American Recovery and Reinvestment Act ARRA, Affordable Care Act ACA, Training Development and Delivery. Private sector project experience in Fortune 500 organizations, including Information Technology Consulting, Life Insurance, Health Insurance, and Banking. Public sector project experience in Health Insurance Marketplace, Unemployment Insurance, Public Safety, Transportation, Student Financial Assistance, Workers' Compensation and Medicaid.

Confidential

• In accordance with the Federal Affordable Care Act, the purpose of the New York State of Health is to allow New Yorkers to obtain affordable health coverage and facilitate the purchase and sale of qualified health plans through a competitive marketplace, while lowering the cost of health insurance for small businesses, local governments, and individuals across the state
• Director of Project Management: Management of the Information Technology project to implement the New York State of Health. This program involves over 200 contracted information technology staff from 3 major vendors. Develop the Information Technology portion of Federal Grant Requests. Develop and implement the staffing plan. Manage consulting procurement activities via the state's Hourly Based Information Technology Services HBITS contract. Define and acquire state staff via NYS Civil Service procedures. Create and administer project management processes. Other responsibilities include:
• Collaborating directly with senior executive management and decision makers to identify, recommend, develop, implement, and support solutions for system development aspects of the NYSOH
• Managing system development activities of the NYSOH project
• Developing and managing the Change Control process
• Developing and managing the Release Management process
• Managing the Risk and Issue process to resolve problems, mitigate risks and continuously implement improvements
• Managing the Quality Assurance contractor and ensuring compliance with Quality Assurance plans
• Managing the approval of project deliverables with project stakeholders
• Fostering cooperation among state and contractor staff within the Office of Health Insurance Programs
• Attending internal and external meetings and cultivating relationships with NYS Department of Health staff, government representatives and outside stakeholders
• Receiving and transmitting all official correspondence between the vendors and NYSOH project management.

Confidential

Provides Information technology consultants for project management, business analysis, architecture, application development and database administration.

• Senior Project Manager: Computer Technology Services. 12/11 8/12. Developed and delivered an in-house training course to prepare CTS employees for the Project Management Institute's PMP certification exam. Also prepared proposals in response to New York State government Requests for Proposals, and assisted with recruitment and marketing.
• Senior Project Manager: Confidential State Division of Homeland Security and Emergency Services, Office of Cyber Security. 4/10 11/11. Project Manager on the Confidential State Broadband Mapping Project. A five-year, 11 million program funded by the US Department of Commerce, National Telecommunication and Information Administration. New York's is one project among a nation-wide 350 million initiative to study and improve broadband availability throughout the US. New York State's effort is comprised of four individual projects to: locate and map all broadband service availability in New York identify specific customer address points conduct Digital Literacy training throughout the State, and to assist the expansion of statewide broadband capacity. Developed the work break-down and produced the four-year program plan to comply with Federal grant requirements. Created and managed the project schedule using Microsoft Project. Organized and managed the project budget. Communicated progress, and resolved issues.

Participated in the development of a multi-million dollar federal grant request. Conducted procurement activities, such as software and hardware acquisition, consulting bids, and vendor agreements.

Managed the budget and delivered mandatory Federal status and budget reports, including: SF-424A Federal Budget Information Reports, SF-425 Federal Financial Reports, the American Recovery and Reinvestment Act 1512 Report ARRA Report, and the NTIA Performance Progress Report.

Developed and implemented the Minority and Women Owned Business Enterprise MBE/WBE compliance reporting procedures for the agency.

Confidential

Program Manager: Program management of the Unemployment Insurance Systems Improvement UISIM Initiative. A 20 million annual program of over 40 projects to modernize the NYS Unemployment Insurance System. This program involved over 100 consultants from over 20 individual vendors. Produced the program's portion of the agency's Annual Technology Plan ATP . Managed procurement activities, created business cases and related Plans to Procure PTPs . Negotiated and developed contracts and Statements of Work SOWs . Developed project scope statements, prioritized customer requirements, obtained technical team members, created work breakdown structures, project plans and transitioned projects to project managers after successful start-up. Mentored project managers and oversaw individual projects by providing guidance regarding scope change control, schedule, resources, risks, issues, and stakeholder communication.

Produced the 20 million-dollar annual budget, created the Annual Technology Plan ATP for the program, and developed multi-million dollar federal grant requests.

Directed the activities of the Dept. of Labor's Project Management Office PMO .

Created the UISIM portfolio of projects and sequenced their initiation according to their alignment with customer priorities and technical dependencies.

Created project management guidelines and standards based upon the Project Management Institute's Project Management Body of Knowledge.

Created agile development guidelines and mentored development teams when transitioning to the Scrum approach.

Developed project scope statements, prioritized customer requirements, obtained technical team members, created work breakdown structures, produced project schedules, and transitioned projects to PMO project managers after successful start-up.

Mentored project managers and oversaw individual projects by providing guidance regarding scope change control, schedule, resources, risks, issues, and stakeholder communication.

Restarted stalled projects and oversaw their successful completion.

Conducted procurement activities, such as production of Requests for Proposal RFPs, numerous and discretionary purchase agreements, established vendor selection criteria, and evaluated proposals.

Created Business Cases and related Plans to Procure PTPs for UISIM projects.

Participated in contract negotiation, and the development of Statements of Work SOWs .

Directed the activities of the Business Process Reengineering/Change Management BPR/CM vendor and the Quality Assurance vendor.

Established procurement criteria, and evaluated and rated enterprise project management software alternatives.

Served as the liaison to the Unemployment Insurance Division executive directors to assure customer satisfaction and to appropriately manage stakeholder expectations.

Communicated program status, risks, issues, and procurement activity to the New York State CIO, the Unemployment Insurance Division executive directors, and IT division management.

Developed management studies to contribute to the effectiveness of the organization, i.e., optimal IT division staffing size and configuration, and teleworking a.k.a. telecommuting .

Confidential

Managing Principal Consultant: Conducted project management activities in the government, education and health sector consulting practice. Performed practice management duties for regional Oracle accounts, including consultant resource coordination, proposal development, and account management duties such as, client business issue resolution, client billing, and relationship management.

Delivered a web-based application to provide internet access to retirement account information for public school retirees, employees, and employers for the Public School Employee's Retirement System for the State of Pennsylvania. Successful in turning around a struggling project and avoiding client termination of the engagement.

Produced an application to automate the production of incident reports, arrest reports, and general management reports for the City of Newark, New Jersey Police Department.

Implemented the Oracle Human Resources 11i Application for the New York State Office of the Attorney General.

Implemented a financial reporting system, which accounted for funds provided to private training organizations from the New York State Department of Labor.

Resolved outstanding contract issues and secured additional business.

Confidential

Project Manager: Senior level manager assigned to the Project Management Office. Conducted a variety of different types of projects, including Web based, mainframe enhancements, Y2K, and Business Continuity Planning BCP . Other responsibilities included mentoring and providing consultative services to other project managers regarding their overall project strategy, project scope documents, construction of project plans, task estimates, and monitoring ongoing projects.

Lead the eBusiness Internet architecture project which allowed customers to manage their investments on-line. Supervised the team in designing and implementing the project approach, resource plan, and project plan.

Managed the 1 million Year 2000 project for the Individual Insurance Line-of-Business. This included management of project team members located in both the US and India and involved code remediation, automated Turn-of-Century testing, and enterprise interface testing.

Successfully completed the Business Continuity Planning BCP project for the Individual Insurance Line-of-Business. This involved the evaluation of risk, prioritization of assets, and development and testing of the continuity effort.

Completed the Desktop Modernization Project for the Albany corporate office. Created the project plan, and managed the implementation across the organization and coordination of the rollout for over 10 departments and more than 300 workstations.

Led an organizational improvement project which created a new application maintenance and support process, which included the organization of a new support team.

Confidential

Project Manager: Managed the development and product support team for commercial loan processing workflow automation, a 1.5 million project budget. Led conceptual design, business system design, technical design, relational database design, and training. Oversaw the development effort including object development, software configuration management, test plans, test scripts, defect management, millennium compliance, service level agreements, performance metrics, and production readiness certification.

Successfully managed the analysis and development effort and the production of technical deliverables according to the corporation's system development methodology and technical standards. Produced the system on time and within budget.

Received the President's Achievement of Excellence Award.

Confidential

Project planning and management of the development team. Assessed and prioritized tasks, created project schedules, and developed and presented progress reports.

Development of a major feasibility study, including an organizational workload and business process analysis, a conceptual system design, a cost/benefit analysis, and an assessment of critical success factors.

System Design, including application design, relational database design, and local area network design.

Application Development, including program specifications, graphical user interface design, report and form design and system testing.

Confidential

Recruited, coordinated training, and supervised analysis and programming staff.

Conducted business process and workload analysis of the claims processing operation and recommended organizational efficiency improvements worth 250,000 annually.

Designed and lead the effort to develop a new insurance compliance system which increased revenue from 10,000 to 3,000,000 annually.

Created feasibility studies, produced cost/benefit analyses, proposed recommendations and developed budget projections. Created conceptual system designs, wrote program specifications, developed computer room operations procedures, created test plans and implementation plans.

Developed requests for proposals RFPs to acquire consulting services for major projects. Evaluated responses and recommended vendors.

Produced and maintained system standards and procedures, including system development methodology, feasibility studies, systems designs, programming specifications, program coding, graphical user interface design, testing and system implementation, and computer center operations.

Participated in the planning, development and start-up of the agency's new computer operations center.

Responsible for statewide user training and the development and maintenance of user reference manuals.