SUMMARY:

• Technical Program Manager position in high - technology enterprise software companies.
• Collect requirements from customer, assess technical feasibility, scope out effort estimate, timeline estimates, prepare SOW, prepare project charter, lead kick off, lead implementation team, monitor execution, provide user training, provide admin training, hand- off and get sign off.
• Work closely with Sales, Marketing, Customer Success, Product Management, Engineering and Professional Services.
• Provide seamless service from post-sales through implementation and into support.
• Manage multiple concurrent implementations of varying size and complexity for a customer
• Regularly work as the customer facing project manager frequently pairing with client project managers and other third party consultants/vendors and also technical resources to gain clear requirements and manage customer expectations.
• Effectively communicate with customers, upper management and internal teams and act as a liaison between business and technology.
• Create project plans, SOWs, status reports, raise risks and identify dependencies.

STRENGTHS AND SKILLS:

• Handle highly technical projects with ease
• Run a technical project - gain both functional and technical understanding
• Be an integration expert - functional and technical

STRONG TECHNICAL ENGINEERING BACKGROUND:

Technologies: Salesforce Sales Cloud, Salesforce Service Cloud, SaaS, REST API, SSO, SOAP, SAML2.0, OAuth2.0

Networking & Storage: TCP/IP sockets, WLAN (802.11), UPnP, NAS, HTML

Apps/Tools: Microsoft Project, Jive, Yammer, JIRA, Pivotal Tracker, Target Process, Salesforce, Wiki, C/C++/C#/Java/Apex, Win32, client-server applications, web services, JSON, XML, web app

Familiar with: Software development lifecycle(SDLC), PM process groups and knowledge areas, Agile and agile hybrid methodologies

EXPERIENCE:

Confidential, San Ramon, CA

Salesforce Project Manager and Scrum Master

Responsibilities:

• Currently managing migration of Confidential Savings Assistance Programs business application from an outdated system to Energy Insight (Salesforce), their new system.
• Custom development on Sales cloud and Service cloud of their Salesforce instance
• Complex project with multiple implementation work streams to take care of every aspect of the business application like Confidential .g. Product Measure setup, Customer Acquisition and Enrollment, Invoicing and payments, Central Inspection Program, Workflows, Web forms, etc.
• Multiple integrations have been put in place for the relevant data to flow in from other data sources
• Several data migrations have been carried out to make sure the data needed for regulatory purposes, CPUC (California Public Utilities Commission) reporting and setup available in the new system.
• Inflight data from the old outdated system to be mapped and populated in the new system so that it can be processed to completion in the new system.
• All legacy closed projects to be migrated to the new system as well. These are needed for carrying out double-dipping checks.
• Prepared project plan, define milestones, define touchpoints with client, sprint planning and made sure all Confidential & Confidential processes are followed along the course of the project
• Work and maintain good relations with cross functional teams and multiple business units
• Prepared several documents/plans over the course of the project - training schedule and plan, UAT schedule and plan, disaster recovery plan, project security report, release stabilization plan, post go live support model, regular support model, deployment plans, cut over plans, detailed data load plans, Go/No-Go slide decks etc.
• Get approvals and sign offs from all relevant stake holders for all significant milestones and docs mentioned above
• Manage a 25+ team constituting of developers from multiple groups, multiple testing teams, business analysts, etc.

Confidential, San jose, CA

Integrations Project Manager | Solution Architect

Responsibilities:

• Confidential is a leader in cloud-based enterprise meeting scheduling solutions for B2B events. We help companies accelerate their sales cycles by making it simple to schedule, track, and analyze meetings with prospects and customers at events.
• We transform the way companies define success at B2B events by enabling them to capture, distribute and analyze meeting data and integrate into various systems like Salesforce, Marketo, MS Exchange, etc
• Project managed the implementations of several complex integrations in customer environments in order to create a seamless experience for the customer.
• Confidential integrates with:
• Regularly architect/recommend solution for complex customer environments/use cases.
• Support technical integrations Pre Sales calls
• Took several customers live with integrations

Confidential, SAN francisco, CA

Manager Technical Services - Solution Design & Implementation

Responsibilities:

• Complete POC scoping along with preparing a SOW.
• Design the solution based on customer use case.
• This involves mapping knowledge sources onto the Confidential knowledge solution, identifying client content taxonomy and converting it into a classification scheme, adding user profiles and configuring access control etc.
• Take into account any system integrations needed like SSO, SFDC, MS Share point etc.
• Lead the implementation team to instantiate tenant, configure pilot, populate pilot with content, video curation, transcription, etc. and deliver according to customer expectations.
• Provide product training to users/administrators/resellers and others as needed.
• Ensure success of multiple concurrent customer deployments after the sale.
• Address customer escalations and manage the customer until the issue has been resolved.
• Collect and analyze feedback from customers and convert into feature requests or issues as appropriate.
• Prioritize the issues/requests and follow up with cross-functional teams to include them on the roadmap and ensure timely resolution

Confidential, Santa Clara, CA

Senior Software Engineer

Responsibilities:

• Part of this project from the conception to delivery stage.
• Design and implementation of client application software, includes device discovery, configuration, scheduling backups and perform everyday usage functions, developed in C# using MS Visual Studio .NET.
• Evaluated and recommended open source packages(UPnP) for faster time to market.
• Managed relationship with Confidential Insignia group, to integrate Retrospect backup into our client software.
• Managed relationship with Confidential group for inclusion of Confidential signature backup features in the product

Confidential, Mountain view, CA

Software Engineer

Responsibilities:

• Software development in MS eMbedded Visual C++, MS Visual C++, GNU tools on Linux
• Implemented Decoding of ICMP packets according to RFC 792, multiple file formats, object serialization, online license key retrieval via HTTP/TCP communication, export/import of access control lists for detecting rogue APs, software evaluation cookie among other things.

Confidential

Technical Engineer

Responsibilities:

• Responsible for experiments, reporting and analysis of new products from new vendors
• Developed custom simulation software for the Reliance Du Pont polyester staple fiber plant on Windows platform.