OBJECTIVE:

Highly accomplished technologist seeking a Project Manager position where my extensive experience managing and supporting various projects, applications, teams, technologies and global customers on internally and externally developed systems and application platforms consisting of distributed and multi - tiered mission critical systems will be utilized effectively.

SUMMARY:

• 15+ years of IT and Management experience within the following verticals: Financial, Government, Internet
• Application / Database Design, Development, and Project Management experience using Waterfall and Agile Software Development Life Cycle (SDLC) methodologies and deliverables with an appreciation of user-experience, business, and commercial issues
• Enterprise Tier III Application / DBA / Systems / Production Support / Network Engineer with comprehensive experience working in mission-critical production service oriented environments dealing with distributed and multi-tiered mission critical systems
• Enterprise level experience with Microsoft Visual Studio Suite, Team Foundation Server, Service Now / Service First, Tech Excel, Windows, Unix, Linux, Cisco, Altiris, LANDesk, VMware, Microsoft Hyper-V, Microsoft System Center Configuration and Operations Manager 2012 solutions ( SCOM, SCCM )
• Service Desk and Demand Management implementations via build out of custom workflows in Service Now / Service First, Tech Excel, Remedy
• Programming Languages: Java, C, C++, C#, .NET, Lisp, Prolog, Perl, HTML, XML, PowerShell and SQL
• Extensive knowledge working with data centers and high-traffic web services including requirements & capacity analysis, service configuration, monitoring, troubleshooting and change management
• Superior project management and organizational skills with the ability to prioritize, multi-task, adapt and manage work when faced with deadlines in a fast paced, constantly changing environment; entrepreneurial drive with a strong sense of ownership, leadership, and urgency
• Exceptional written and verbal communication skills with the ability to clearly communicate with technical and non-technical audiences and business stakeholders; Strong work ethic, highly motivated problem solver, keen sense of detail and a team player
• Ability to effectively utilize Jira and Microsoft Office suite to create and deliver technical specifications, requirements, project plans and other project documentation and deliverables: Word, Excel, PowerPoint, Visio and Microsoft Project

EXPERIENCE:

Confidential, Mission Viejo, CA

Technical Project Manager

Responsibilities:

• Manage Application, Infrastructure, Messaging, Systems and Telecommunication projects with complex inter-dependencies for mid-sized to enterprise businesses.
• Consult with executive management and review project / release proposals to determine goals, time frame, funding limitations procedures for accomplishing project, staffing requirements and allotment of resources.
• Responsible for managing monthly software development releases for large scaled applications along with hardware & infrastructure projects while interacting with numerous business groups, technical teams (App - Dev / QA / Dev Ops / Infrastructure teams) and interface partners through monthly iterations insuring the highest quality of product delivered to the business.
• Conduct project / release meetings and responsible for project tracking and analysis along with determining the overall release strategy, roadmap and deployment plan. Recommend and drive the analysis and solutions of problems. Facilitate business implementation process and define data conversion needs.
• Develop detailed work plans, schedules, project estimates, resource plans, and status reports.
• Plan and deploy code to QA, staging, production and disaster recovery environments. Implement automation to improve efficient and develop process improvements wherever possible to reduce risks.
• Proven ability to attain and strengthen top producing accounts through meetings and presentations.
• Lead customer status meetings (on-site and remote) to provide reporting and review quality of services delivered during the customer deployment, identifying any required changes or improvements.
• Presented bids and proposals including negotiating prices, terms and conditions.
• Identified and documented business requirements, managed project status, prioritization, quality and risk. Develop detailed project plans with Microsoft Project including resource loading and scheduling.

Confidential, Santa Ana, CA

Technical Release / Project Manager

Responsibilities:

• Responsible for managing monthly software development releases for large enterprise scaled applications along with hardware & infrastructure projects while interacting with numerous business groups, technical teams (App - Dev / QA / Dev Ops / Infrastructure teams) and interface partners distributed throughout the country through monthly iterations insuring the highest quality of product delivered to the business.
• Consult with executive management and review project/release proposals to determine goals, time frame, funding limitations procedures for accomplishing project, staffing requirements and allotment of resources.
• Conducts daily project / release meetings and are responsible for project tracking and analysis along with determining the overall release strategy, roadmap and deployment plans utilizing scrum and agile methodologies. Recommends and drives the analysis and solutions of problems. Facilitate business implementation process and define data conversion needs.
• Develop detailed work plans, schedules, project estimates, resource plans, and status reports. Plan and deploy code to QA, staging, production and disaster recovery environments. Implement automation to improve efficient and develop process improvements wherever possible to reduce risks. Implemented new Release Management SharePoint portal and implemented custom workflows within service desk portal Service First / Service Now and Tech Excel to track for Demand management. Improved efficiency of teams by implementing automated compilation, deployments and validation via automated build definition scripts.
• Extensive experience managing projects from initial conception to completion including assessing high-level business requirements, deliverable mapping, project planning, developing schedules, cost benefit analysis, risk management, resource planning, tracking, reporting, acceptance testing, release planning, deployment, training, post launch support and issue resolution along with providing business process and technology guidance in presentations and weekly/monthly status reports.
• Assess, define, standardize and implement processes, procedures for application releases while driving initiatives, projects, teams, third-party contractors and consultants to deliver on-time, in-budget project success. Assist with assembling project team, assigning responsibilities, identifying resources and developing schedules to ensure timely completion of project. Communicating project status and issues to team and management, acting to reduce risk and resolve issues. Define hardware and software needs.
• Work closely with the end users, business technologies, and others to understand and prioritize business goals and information needs related to the project.

Confidential, Santa Ana, CA

Technical Project Manager / Program Manager

Responsibilities:

• Responsible for managing application development, infrastructure and client on-boarding / migration projects from initial conception to completion including assessing high-level business requirements, deliverable mapping, project planning, cost benefit analysis, risk management, resource planning, tracking, reporting, acceptance testing, release planning, deployment, training and post launch support along with providing business process and technology guidance in presentations and weekly/monthly status reports.
• Assess, define, standardize and implement processes and procedures for FAMS BUIT division and associated applications while driving initiatives, projects, teams, third-party contractors and consultants to deliver on-time, in-budget project success.
• Collaborating with FA internal facets such as Business Operations teams(Loss Mitigation, REO, National Foreclosure Solutions), Marketing, Development teams, QA, Product/Project Managers and Executive Management stakeholders to innovate, drive and deliver products providing the best end-user experiences for all customers.
• Managing Service First build outs and enhancements for FAMS BUIT Division to improve demand management. Created new Service First workflows for the new Navigator Portal and for new FAMS instance of TFS. Performed assessment and created new Service First workflows for FAMS BSA, Data Services and Project Services teams.
• Provide guidance and direction as Subject Matter Expert (SME) for Network/Infrastructure/Server related projects and issues including physical and logical setups of networks, load balancers, servers, firewalls, applications and databases.

Confidential, Santa Ana, CA

Software Configuration Management / DBA / Project Manager

Responsibilities:

• Responsible for implementing and enforcing Configuration Management standards, policies, procedures and processes for over 80 in-house developed financial applications and overseeing 3000+ physical and virtual servers.
• Serving as focal for troubleshooting/resolving critical production and deployment issues in runtime environments while interacting with Project Management, Release Management, Change Management, Incident Management, App / Dev teams, offshore teams, Software Configuration Management, Network Operations, Infrastructure, Security and Executive Management on a daily basis.
• Responsible for managing Development Operations and Software Configuration Management projects as well as hardware/infrastructure projects.
• Collaborated with management to review and refine Software Configuration Management methodologies, technologies, standards, policies, procedures and processes for the following projects:
• Package / Build Automation: Automate build deployments to improve deployment times, consistency, quality and throughput.
• Transition Management: Establishing formal Application On-boarding Process and stabilizing the application deployment process through compliance with process operation standards.
• Technology Utilization: Upgrade Environment to Team Foundation Server 2012 with integration of Microsoft System Center 2012 as deployment Framework/methodology.
• On-boarding App / Dev teams into Service First
• Managed Service First Onboarding project for App / Dev teams. Created project scope and communications plan needed to transition SCM Engineering group along with customer base from old service desk system Tech Excel into Service First along with updating and refining Configuration Management Database (CMDB).
• Provide guidance and direction as Subject Matter Expert (SME) for Network/Infrastructure/Server related projects and issues. Successfully managed application migration projects for the Confidential / CoreLogic Company split including physical and logical setups of networks, load balancers, servers, firewalls, applications and databases. Managed cross functional teams to successfully overcome difficulties involving scope change requiring necessary hardware and software refreshes on orphaned legacy applications with minimal or no technical documentation. Completed projects within short time frames before end of year to save company over a million dollars in renewal maintenance costs.
• Facilitate build outs of complete application environments including physical and virtual Windows 2003 and 2008 servers along with fully functional SQL 2008 instances. Built out first POC for Microsoft System Center Configuration Manager (SCCM) and Operations Manager with fully functional SQL 2008 instance in Microsoft Hyper-V environment for SCM team. Implemented SCCM to improve efficiency via automation of application deployments to Dev, Test and Production environments.
• Reduce maintenance costs and compliance gaps with standardization of software development procedures. Successfully defined, implemented and educated Configuration Management database standards, policies and procedures across all App / Dev teams.
• Collaborated with SCM Team Lead and Project Management to migrate Confidential environment from Microsoft Team Foundation Server 2008 to Team Foundation Server 2010.
• Collaborate with team members to define and develop processes and procedures to enhance development environments along with the overall infrastructure of the projects including the coordination of environmental infrastructure upgrades and patching.
• Analyze system requirements and change requests along with recommending improvements to Change Management and Configuration Management processes.
• Increased team productivity by creating automated deployment and deletion scripts for all applications across Production, Disaster Recovery, Evaluation, Certification and Test environments which decreased deployment and maintenance times by 20%.

Confidential, Burbank, CA

Product / Production Support Engineer

Responsibilities:

• Co-managed migration of Content Match products to new Keystone ad-serving platform to phase out old sub-systems.
• Managed roll out of Geo-Search functionality for Sponsored Search and revamped mobile product counterparts on Panama platform.
• Provided systems, applications, and performance analysis for new code deployments launched into production along with providing guidance and direction as Subject Matter Expert (SME) for Network/Infrastructure related projects and issues.
• Investigated, triaged, and resolved all critical production-based and revenue impacting issues and escalated to correlating development teams as deemed necessary.
• Supported all external facing Partner and Advertising Account Managers from a technical / product perspective.
• Troubleshot issues and provided Implementation, Product, Systems, and Network/Latency support for Confidential properties such as Confidential Finance, Confidential News, Confidential Sports as well as Confidential Platinum Partners such as MSN, AOL, Ebay, Viacom, and Kontera.
• Interacted with Customer Service department, Direct Sales department, and other customer support groups to resolve advertiser-facing technical issues.
• Extensive knowledge working with high-traffic web services, including requirements & capacity analysis, service configuration, monitoring & troubleshooting, and change management.
• Cooperated with Confidential internal facets such as Technical Operations, Development teams, QA, Product/Project Managers, Business teams and Executive Management to innovate and resolve issues to provide the best end-user experiences for all customers.

Confidential, Santa Ana, CA

Enterprise Network / Security Engineer

Responsibilities:

• Managed Router Migration Project consisting of upgrading over 100 offices with outdated 3Com routers to Cisco routers without impacting day-to-day business.
• Managed Cisco Voice over IP (VoIP) Project consisting of upgrading telecom systems for 250 offices throughout the U.S. region. Managed provisioning teams, network / voice engineers, Telco and third party vendors to successfully upgrade offices without impacting business or productivity.
• Collaborated with Regional IT Directors to diagnose, escalate, coordinate and resolve network related issues throughout all regions and remote offices within the U.S.
• Configured all types of Cisco routers (1700, 1800, 2800, 3800, and 7200) and switches from small offices with VPN access to corporate backbone routers and internet routers along with creating associated Visio diagrams.
• Configured all VoIP routers with QoS, guaranteed bandwidth per circuit size, as well as PoE switches with VLAN, access ports or trunking ports.
• Resolved international locations’ LAN/WAN issues and application access 24x7. Configure router access-lists to allow or deny host access per management requests.
• Worked with circuit providers on the daily basis for WAN connectivity issues, bandwidth utilization, and guaranteed QoS for network sensitive traffics such as voice.
• Trained 1st and 2nd level NOC with network troubleshooting based on 7 layers OSI model.

Confidential, Mission Viejo, CA

IT Manager

Responsibilities:

• Led and managed team of 3 employees along with contractors and consultants which provided production and project support for desktops, networks, telecommunications and applications. Supported infrastructure and application environments. Management and Maintenance of Servers, Desktops, Routers, Switches, Firewalls, Databases, Applications, Messaging and Security to ensure compliance within Federal Government guidelines for documentation, Loss Prevention and Asset / Data Protection.
• Responsible for hiring, mentoring, training and managing team.
• Mentored and developed internal staff through use of performance reviews and development plans.
• Set clear expectations for staff to align with direction of organization to establish and define roles and responsibilities.
• Held employees accountable for day to day duties and projects to ensure yearly goals were exceeded.
• Provided weekly status reports to executive management while effectively executing and delegating on all orders and directives coming from all levels of organization.
• Successfully managed projects to improve reliability and robustness of systems: Implemented fault tolerance systems, created disaster recovery plan with automated systems backup and migrated organization from Windows 2000 environment to Windows 2003 with Active Directory Integrated Services. Increased efficiency, reliability, productivity, and brand awareness of business: re-designed website, rebuilt infrastructure, implemented VPN / backup / surveillance video solutions, and increased process automation throughout company.
• Develop, monitor and enforce IT policies. Used extensive financial experience to analyze business policies and processes to deployed best practice solutions that aligned with business goals while complying with Federal Government regulations.
• Managed relationships with critical IT vendors. Implemented LANDesk Management Suite solution to reduce overhead, improve service and increase efficiency across IT organization.
• Built team that takes pride in developing high-quality, dependable systems and services in a supportive team environment that was defined by collaboration and knowledge sharing improving both customer and inter-departmental relationships. Created lab environment and training curriculum to cross train engineers and technicians. Created support run books, implemented knowledge base and troubleshooting guides.