profile

• Decisive, action-oriented and results focused professional offering 7 years of experience in telecom industry with latter years focused on project management and financial services.
• Offer outstanding talents in resource loading recruiting/staffing , resource leveling, team building, team consensus, budget management, developing project scope budgets, timelines and delivery dates , customer relationships, cost avoidance, continuous design improvements and conducting status meetings and customer reviews. Command a proven track record of over 6 years of experience leading and executing most aspects of IT and business process re-engineering projects to advance corporate performance, profitability, and efficiency. Leverage communication, negotiation, and interpersonal skills to build strong relationships with all levels of internal and external agents.

Professional experience

Confidenital

Project Manager

Projects

• Credit Bureau: successfully led a project team of 20 to roll out two credit bureau systems within the company to eliminate painstaking background checks and seeking proof of debt service capability while increasing front line personnel operational efficiency by 60 and preventing recovery of up 20 million through debt recovery measures.
• Product Bundle Car Solution : Bundled several financial products to create a car solution to meet the growing demands and needs of customers according the BCG report Nov 2012 . The creation of this product not only diversifies the company's product portfolio but also generated revenue approximating to 34,784,463 annually.
• Enterprise Project Management: Transforming the company's group project team to an Enterprise Project Management Team. Prioritizing project portfolio investments delivered with the intended business value through Office 365, on time and within budget increasing the JMMB Group Projects Portfolio delivery success rate by 85 .

Confidenital

Junior Project Manager

• Responsible and accountable for the coordination and managing projects directed towards strategic business and other organizational objectives.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Maintain continuous alignment of project scope with strategic business objectives, and make recommendations to modify the project to enhance effectiveness toward the business result or strategic intent.
• Present periodic Dashboard reports on the current projects, future opportunities and client issues.

Confidenital

Applications Engineer REDKNEE

• Act as technical liaison with senior management between Internal and External points of contact on postpaid billing related business Measure and analyze the postpaid customer experience as well as postpaid network performance and devise means of ensuring continued customer satisfaction.
• Provide support for commercial negotiations as well as being actively engaged in negotiation exercises with vendors as needed Optimize existing infrastructure and processes within postpaid technical operations in accordance with the changes in the industry

Confidenital

Monitor and maintain Roaming Quality of Service Support local engineers across Digicel's global operations to ensure the same roaming experience across all territories Study optimization possibilities of roaming technical operations Rollout for various International-Roaming-related projects and newly-launched roaming services Perform fault management functions by troubleshooting International Roaming issues and evaluating SS7 messages when roaming services are failing Troubleshoot switching, MSC, HLR, SGSN, SMSC and ITP as it relates to roaming

Confidenital

• Manages and supervise PREP system and application for Mediation
• Developed and implemented new structures and applications for INTEC systems for grater and efficient output.
• Redesign the complete INTEC billing system PREP and developed new documentation.

Confidenital

• Write and developed new shell scripts to run on the servers that we manage and closely monitors the system for alarms and for automation of the server.
• Worked on CDMA, Ericsson and Alcatel switches to expand network capacity to accommodate an additional five hundred thousand customer base here in Jamaica.
• Build data structure, write code for formatter and for the full decoding and processing of CDMA Code Division Multiple Access CDRs Call Detail Records for the CDMA network when launch in Digicel in 2006 to tap into the CDMA market as Digicel is primary GSM Network.
• Coordinates several Intec and Redknee projects for interconnect and postpaid billing to streamline processes and functional task.
• Effectively operate, monitor and maintained Ericson Multi Mediation EMM , Ericson Multi and Activation EMA and Service Order Gateway SOG servers and implementing new structures and file system usage for greater efficiency.
• Write shell scripts to run on Ericsson MSC for CDR management to capture and trigger alarms to prevent interruptions in services and to ensure customer satisfaction.
• Performed a number of test for several roaming partners. Exchanging SIM details and coordinates the opening-signaling link for new roaming partners at Teleglobe USA and various other partners all over the world.