PROFESSIONAL SUMMARY

• Diverse and progressive experience in the Information Technology Industry. Proven success as Team Leader, Project Manager, PM Coordinator and Sr. Business Analyst for companies such as, AmeriHealth Caritas, Wells Fargo, JPMorgan Chase, Comcast, Computer Sciences Corporation CSC and Cigna.
• PM for JPMorgan Chase and Comcast working directly with technical and business groups establishing Business Continuity/Disaster Recover priorities as Primary liaison and coordinator, monitoring compliance with regulators to provide current progress and status reports.
• Strong Analytical, Interpersonal and CRM skills. Organizational Methodologies adhered to as required.
• Received numerous Accolades for the development of Comcast IP Services first server room while managing the test lab during the Comcast home to Comcast.net Insourcing Initiative.
• With CSC, received the Award of Excellence for outstanding contribution in Supply Chain Management/Release Management and Deployment of JCAL software for all Army, Navy, Air force and Marine Sites.
• Received the Defense Group Performance Award for significant contribution to the JCALS/JTM and Infrastructure programs.
• Accolades for being the 1st of 7 Business Analyst to produce Business Requirements for a project post production .

EXPERIENCE

Confidential

Sr. Business Analyst

• Produced/Retro-fitted Business Requirements for a product, IAD Integrated Agent Desktop that was put into production without Business Requirements.
• Worked with Cross functional teams to gather Business Requirements for projects.
• Imported IAD Business Requirements into Blueprint and produced a 324 pg. Double sided Word BRD.
• Instrumental in the Planning phase/BR Elicitation of a CTI Computer Telephony Integration project. Using the established AmeriHealth Caritas Methodologies.
• Working with the PMO project team on the NCQA National Committee for Quality Assurance project handling the BA role/responsibilities. The goal is to achieve 100 on the Standards for Member Connection Appraisals.

Confidential

Project Manager Coordinator Information Management

• Provide Project Managers Workbook Status updates. This included Data Entry, Project Reporting and Budgeting.
• Updated project Intake Files/Status Reports/ Workbooks, etc. Handled files/folders SharePoint uploads.
• Developed and maintained a large IM Maestro Portfolio Status Excel Spreadsheets. The spreadsheet contained vital project information i.e.: Project and Resource Financials/Critical Issues/Action Items Logs and other information need to keep track of project activity and current status.
• Utilized the US Primavera PMO Actuals Financial reports to update and maintain various project reports.
• Maintained the Microsoft Project Control Workflow Process Plan.
• Modified The IM HART reports.

Confidential

Business Analyst

• Responsible for developing and maintaining the organizations Infrastructure Services - Client Services/Customer Support Catalog Documents.
• Worked with the Help Desk to provide top level Customer Support making sure the correct support team responded to the Customer's issues, requests or needs in a timely and efficient manner. This included Move/Add/Changes or In/Out Boarding.
• Served as Sunoco's POC Point of Contact Project Manager for a Password Synchronization project.
• Developed the new Client Services Bucket Management Escalation document.
• Helped develop and communicate the Cover letters and Preplans for any disruptive/non-disruptive network activity that my effect Clients.

Confidential

Project Manager Coordinator Wholesale Technologies

• Responsibilities include STAMP, Planview, SharePoint Setup Administration and Forecasting/Variance work.
• Additionally, Meeting Scheduling, Setup, and Note/Minute taking.
• Coordinate and communicate project activities with interdependent/departmental programs.
• Ensure that staff vertical and horizontal communication is established.
• Escalate issues as necessary and ensures project tasks are completed according to established timelines.
• Prioritize and coordinate daily activities and operations.
• Ensured that Change Request approvals were traced, received and documented. Tracked Issues through to resolution.
• Assembled, Updated and Reported weekly Project Status report information. Published status in Planview and SharePoint for project stakeholder teams.
• Monitored, Tracked and Documented FSD activity and deliverables.
• Met with PMs and Stakeholders to update/validate Requirements and Summary documentation.
• Participated on project teams and completed project work for projects with greater scope, impact, risk. Varied last minute, customized and special requests as well.
• Created, coordinated and maintained a Scheduling/Contact list for approximately 40 Technology Team members located within the US and Internationally.
• Maintain and modify schedules and program work plans with regard to funding and specification regulations.

Confidential

Project Manager Coordinator

• Project Manager Coordinator for a DTV project providing Fortune 1000 commercial businesses with Direct TV installation, conversions and service with a smooth and timely delivery.
• Responsible scheduling/planning new installations and upgrades in a timely manner in a high pressure environment. 48 hour turnaround time.
• Ordered, Tracked and Priced equipment and parts for over 45 Accounts.
• Liaison between the customer and contractor to ensure communication lines are concise and clear regarding the DTV service being provided to the customer.
• Responsible for Billing and Invoicing for each account.
• Ensured my Customer Support and company Stakeholder metrics and dashboards objectives either met or exceeded expectations.

Confidential

Business Analyst Project Manager

• Project Manager /Team Lead for an outsourced AT T Project Refresh.
• Responsible for business cutover requirements, software planning policy installations, permissions and release management.
• Business Analyst responsible for eliciting and documenting business requirements, conducting BIA interviews with management or a delegated SME.
• Liaison between varying business units and project managers to guarantee smooth and timely delivery of software products or updates.
• Developed and maintained project schedules and time lines for Servers and Provisioning Software Databases.
• Lead and Single point of contact with project vendors ensuring project requirements and time lines were on track.
• Project coordinator for SLA Hardware Software testing documentation.
• Scheduled customer meetings while maintaining Customer Relationship Management CRM and status reports.
• Responsible for serving as interface/liaison between IT End to End Project Managers, outsourced Engineering group and Implementation teams.
• Oversaw hardware/software equipment orders, tracking, receiving and inventory.

Confidential

Consultant Disaster Recovery/Business Continuity

• Primary responsibility was to provide consistency and overall clarity with regard to the teams Disaster Recovery documentation and testing implementation. This included the Disaster Recovery Project Plans, Critical records, Crisis Plans and Vendor records.
• Key responsibility included Management, Documentation, Coordination, and Organization of DR Planning vital data.
• Ensured DR team member information updates were current and accurately reported to Senior Management.
• Worked with Management to incorporating Strohl/BIA software into their organization to establish it as their Planning tool.

Confidential

Project Manager - Senior Business Analyst

• Worked as Project Manager and Senior Analyst for Comcast Engineering and Operations Services.
• Comcast IP Services migrating over 2 million customers from AT T internet to the Comcast High Speed Internet organization.
• Represented the Operations group in every project where Operation participation was required.
• Responsible for Network IP Services and Operations Requirements Document.
• Developed and maintained the Comcast IP Services Chronic Issues Log.
• Responsible for implementation of Sever room build-outs.
• Coordinated LAN/WAN Cisco Switch rack installation for Comcast IP Services Data Center.
• Assisted in developing and testing Use Case Scenarios during the conversion of over 2 million customers from Comcast home to the current Comcast.net.
• Conducted system/functional requirement gathering review sessions.
• Senior Tier 4 OSS/BSS Analyst resolving escalated Provisioning/Billing issues.
• Served as Project manager for the Business Continuity Network Planning and Disaster Recovery project for Comcast IP Services.
• Established the organizations Business Continuity/Disaster Recovery Plan for both the Production environment and the Infrastructure.
• Ensured System Development Life Cycle SDLC and practices were used during projects.
• Conducted BIA Business Impact Analyst to establish Network and operations recovery requirements.

Confidential

Project Manager

• Supply Chain Project Manager responsible for the architecture, acquisition, integration and installation of JCALS Joint Computer-Aided Acquisition/logistics Support System for the Army, Air Force, Navy and Marines.
• Manage multiple 6-8 team members of LAN/WAN Engineer with 128 day, project life-cycles at any given time.
• Maintained project coordination with the Government Project Manager, Engineering Lead, Project Control, Material Control, Document Management, Configuration Management, System Engineering, Project Integration, Production Control, and Quality Assurance.
• Responsible for projects three-phase life-cycles consisting of, Concept Definition, Concepts approval and Development.
• In addition, Production, Deployment product acquisition, integration, and equipment installation and Release Management support was properly managed.
• Oversaw the installation and configuration of Network Equipment including, VPN's, Cisco Routers, Hubs, Switches, Web servers, UNIX based servers and workstations.
• Assisted in Network equipment cost configurations and proposal generation.

Confidential

LAN Technical Coordinator/Project Manager/Site Manager

• Oversee and assist in the installation and configuration of various Network equipment such as, VPNs, Cisco Routers, Ethernet Hubs, Cisco Catalyst Switches, NT Web Servers, Unix based Servers and Workstations.
• Responsible for Network equipment cost configuration and proposal generation.
• I managed the daily activities of 6-8 LAN Support Specialists at CIGNA's Voorhees site providing Customer Support for 600 employees.
• Responsible for all call tracking, monitoring and reporting for the LAN Support team.
• Project Manager responsible for developing the Distributed Technology Services 1998/99 Service Level Agreements as part of the Audit Review Project team.
• Measured and enforced team compliance and understanding of the SLA's and client business needs, ensuring that 95 of all LAN Support problem calls were resolved within the established service levels.
• Interfaced and collaborated with Management and Project leaders on various projects in support of CIGNA Systems Division.
• Primary contact for all Change Management reporting for the LAN Support Team.
• Served as Team Manager during the successful development and implementation of the Support Help Desk's automated Service Request process, reducing turnaround time by 50 .
• Managed resources and maintained performance standards by interacting with product owners, support providers and third-party vendors across both distributed and network environments.
• Performance Recognition Achievement Award recipient from Distributed Technologies Services.

Team Leader /Technical Support Specialist

• Managed 6-8 Workstation support specialists supporting 4000 workstations in the Two Liberty building in Philadelphia Pa.
• Helped Institute a new Help Desk call tracking process and increased productivity and resolution time 60 .
• Leveraged large scale installation projects against the daily problem calls, while maintaining the established service levels for the lines of Business.
• Interview and hired employees as part of Drexel's College Co-op program.
• Lead my team and helped provided experienced Desktop Support to achieve Quality Customer Service.
• Served as liaison between the LOB business groups, the Help Desk and the LAN Operations team.

Senior Software Programmer

• Performed Job Entry Subsystem JES problem determination and DCT support for all CIGNA sites.
• Contributed to the major success of the Voorhees Data Center move from N. J. To Conn.
• Lead and coached the team effort in TQM/Operating Values development.
• Developed and taught software training session for 50 systems personnel.
• Active member of Cigna's Diversity Committee.
• Received several Performance Recognition Achievement Awards.

Senior Applications Programmer

• Responsible for COBOL programming and maintenance of numerous Commercial Package programs.
• Maintained 30 Transaction Level Edit TLE programs for CIGNA Systems.
• Developed and implemented numerous programs for the major enhancement Independence Project for CIGNA.