SUMMARY

• as a Scrum Master, Production analyst, business analyst, and worked on all different phases of Software Development life Cycle such as Requirements gathering, Analysis, Design, Development, Production, Post Production Support, and Maintenance.
• Strong organizational, communication, leadership, planning and vendor management skills.
• In Depth understanding of teh AS - IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans
• Expert at driving teh adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
• Multiple years of experience facilitating sprint-planning meetings, daily stand up meetings, sprint review, Refinement and sprint retrospective meetings acting as a servant-leader for teh scrum teams.
• Conversant with creation and management of Agile reporting artifacts like Release/ Product Burndown Charts, Sprint Burndown charts, Velocity.
• Proponent of adopting Test Driven development (TDD), Accept Test Driven Development (ATDD), Continuous Integration, Pair programming, refactoring, Automated Testing and Agile games such as Planning poker and affinity sizing.
• Multiple years of experience working with Business Analyst to plan ahead and ensure product backlog is prioritized, pre-refined, and TEMPhas sufficient detail, so that it is ready to be worked on by teh team to avoid any downtime, ambiguity or rework.
• Expertise in use of Agile Management tools such as Version One, JIRA/Confluence and SharePoint, MS Project, and Visio.
• Instrumental in producing aggregated, system/product demos for key program stakeholders.
• Experienced with managing teams up to a size of 20 plus in acquiring software and hardware resources.
• Focus on engineering practices (code refactoring, pair programming, test-driven development/TDD, continuous integration, automated acceptance testing, teamwork, UML diagrams)
• Coordinated software releases for multiple projects; including new development and builds, defects, hardware deployment.
• Responsible as Release Coordinator for communicating, scheduling, facilitating, and coordinating teh release of various IS related software updates, projects, and implementations impacting teh entire project.
• Ensured that needs of existing customers are being met with projects are being delivered on time, on budget.
• Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning
• Participated in 24x7 production support on-call rotation.
• Experience working with Microsoft Team Foundation Server (TFS).
• Experienced in creating technical documents i.e. User manuals and installation guides
• Good understanding of configuration and change management within teh corporate environment.
• Ability to work independently, internally and externally with minimal supervision Team player with Good communication and written skills and a self-motivated individual.

TECHNICAL SKILLS

.NET Technologies: Java, .NET Framework (1.1 / 2.0, 3.5, 4.0), ADO.NET, Web Services, MVC, MVP, Angular Js, Bootstrap.

Methodologies: Agile, Scrum, Waterfall, TDD, UML, CMM, EXPRESS ONE, PRISM, IT UP, AWS

DevOps: Amazon web services, Jenkins, DevOps

Databases: Oracle 9i, SQL Server 2012 / 2008 R2 / 2005, Mongo DB.

Scripting Languages: VBScript, Java Script, J-Query, HTML.

Operating Systems: Windows 8, Windows Server 2003 / 2008, Windows Vista, Unix

Programming Languages: C#.NET 4.5 / 4.0 / 3.5 / 3.0 / 2.0, PL / SQL, and HTML.

Web Technologies: ASP.NET, Web Services, ASP, PHP, XAMP, WAMP, HTML, CSS.

Tools: Splunk, Aternity, JIRA, Selenium, Sales force, Version one

Business Intelligence Tools: MS Office, Microsoft SQL Server Data Tools, SQL Server Management Studio, MS Excel 2010, PowerShell.

Methodologies: RUP, UML, CMM, EXPRESS ONE, PRISM, IT UP, Microsoft Visio, Star UML

Tools: IDE/OOAD Rational Rose, Rational Clear Case, Rational Requisite Pro, MS Visio, MS Project, Test Director, WinRunner, LoadRunner, Salesforce.

Version Control: GitHub, Team Foundation Server (TFS), Subversion SVN, Visual Source Safe (VSS), Jenkins, JIRA

Methodologies: RUP, UML, CMM, EXPRESS ONE, PRISM, IT UP, Agile, SCRUM, TDD, Waterfall, Lean Engineering, DevOps

Tools: IDE/OOAD Rational Rose, Rational Clear Case, Rational Requisite Pro, MS Visio, MS Project, Test, SQL Server Management Studio, Director, WinRunner, LoadRunner, Salesforce, JIRA, MS Excel, MS Word, Selenium, Visio, Phone Gap, Cordova, Splunk, Aternity, IBM Tea leaf, Axure, Balsamiq.

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Certified Scrum Master

Responsibilities:

• Followed Agile and Scrum Methodology and to produce high quality software.
• Involved in assisting teh Project Manager in planning, scheduling, and controlling projects based on schedules and requirements outlined by thebusiness.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, software demos and otherScrum-related meetings.
• Hands on experience on VersionOne and Jira.
• Experience on SharePoint, sharing teh internal document with team and cross functional team.
• Participated in 24x7 production support on-call rotation.
• Proven experience in transforming teams intoAgile/Scrumfrom waterfall methodologies
• Worked on tableau for creating heat map and charts for incident tracking issues
• Worked with managers to identify cross-team dependencies and manage inter-team tasks.
• Collaborate with Product Owners for iteration grooming and planning to ensure teh teams adhere to Scrum schedules using backlogs to bridge communication gaps during teh development of technical solutions.
• Experienced with managing Agile projects. Hands-on/direct experience working with Scrum/Kanban teams
• Supported teh Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and halping to implement an effective system of project governance
• Helped teh team review their sprint's work with each other and teh business and update teh product backlog with any new things learned by teh team and teh business over teh course of teh sprint. uragiledevelopment teams.
• Organized Scrum/Kanban team events
• Worked collaboratively with Product Owners and cross-functional development teams on their Agile journey to support development and software delivery
• Proven ability to manage all collaboration activities between DEV, QA, PO and stakeholder teams coach/mentor teh Product Owner and team on user story creation/prioritization, estimation and product backlog grooming via emergent design while supporting overall organizational goals
• Worked with teh teams on creating valuable, data driven metrics
• Involved in UAT process with developers and QA.
• Work closely with other staff as needed to achieve needed IT administration and support.
• Coordinate and implement infrastructure software and hardware updates
• Work on teh production issue for L3 department.
• Agile/SCRUM was used as teh project management methodology and JIRA & Confluence were teh tools used to keep things in check.

Confidential, Henrico, VA

Scrum master/ Production support Analyst L3

Responsibilities:

• Follow Agile methodology which involves scrum meetings and sprint meetings (planning, Review, Retro) to meet deadlines and expectations.
• Involved in L3 Application support for .net based applications.
• Strong troubleshooting skills work with various teams and resolve Severity 3 and Severity 4 and Severity 5 issues.
• Worked on web Application for gathering teh functional and non functional requirements.
• Preparation of detailed test case document by specifying description, input data and expected value.
• Attended weekly meetings and walkthroughs for project updates.
• Performed smoke test for each new build and responsible for Integration Testing, System Testing, and User Acceptance Testing..
• Hands-on experience on Splunk and Aternity for capturing teh troubleshooting logs
• Responsible for fixing teh code issues in teh .net framework of teh application.
• Responsible for delivering metrics as per defined SLA and workload analysis.
• Identify, research, and diagnose production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, output, integration and content.
• Worked on incidents tracking in HP service manager.
• Provide 24/7 on-call rotational support for high severity issues,
• Hands on experience on Version one, JIRA
• Worked with sustainment team to organize, plan, manage and execute new releases.
• Propose solutions to remediate issues and work with other team members to implement fixes.
• Responsible for creating instances using Amazon Wed Service (AWS EC2).
• Install, setup and migrate Dev and Prod servers (GIT, My SQL)).
• Performed Smoke Testing and Regression Testing.
• Involved in creating AWS DevBlade Developers/AWS DevBladeStack Creation from Jenkins server
• Documented teh complete design, development process to enable a seamless transition to those who were ready to take over teh development process and to assist teh end-users who were going to access teh application.
• Involved in launching Amazon EC2 Cloud Instances using Amazon Images and Configuring launched instances with respect to specific applications.

Confidential

Scrum Master

Responsibilities:

• Followed Agile and Scrum Methodology and to produce high quality software.
• Acted as a liaison between teh business units and Information Technology divisions to ensure business needs were fully identified, requirements gatheird, and solutions developed to improve functionality and effectiveness.
• Conducted JAD sessions with teh business partners and technical development team.
• Built and fostered rapport within teh business areas to gather information and to influence participation and decision-making.
• Worked on various projects to enhance our teams workflow & performed UAT testing on system improvements
• Worked closely with project managers, business users and developers to formalize a business idea and define requirements using Rational Requisite Pro.
• Hit target deadlines for project with aggressive deadlines and immovable go-live date.
• Strongly experienced in Manual and Automated testing using tools including HP Quality Center, Quick Test Professional.
• Formulated User-Acceptance Testing requirements documents and test scripts.
• Coordinate teh test results, prioritize teh issues found and enhancements requested, and maintain teh status log of issues to facilitate resolution.
• Created extensive documentation for user manuals, processes, and procedures geared toward diverse audiences.
• Significantly involved in teh development of product enhancements and implementation of parameters into teh loan origination system.
• Facilitating scrum ceremonies (product backlog refinement, sprint planning, daily scrum, reviews and retrospectives).
• Ensure teh information radiators are visible such as product backlog and burn down charts.
• Assist teh product owner in teh maintenance and update of teh product backlog.
• Promote internal and external communications to improve transparency.
• Tracking and communicating team velocity and sprint/release progress using Rally.
• Assist with prioritization of teh product backlog and making sure their are limited to no dependencies.
• Participate in various meetings to report project risks and mitigation plans to management
• Promote continuous improvement by facilitating teh implementation of action items from retrospective.
• Managed and maintained projects on Java and ETL platforms. Knowledgeable in HTML5 and CSS3.
• Worked in close collaboration with teh Product owner to pre-groom user stories and deliver high Return on Investment
• Assisting with internal and external communication, improving transparency, and radiating information

Confidential

Developer/ scrum master

Responsibilities:

• Worked with client to gather business requirements and define functional requirements. For web, windows and mobile application and performed Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business requirement Document.
• Identified various business processes and developed process flow diagrams for teh business processes and validated teh same with SMEs.
• Worked with client to gather business requirements and define functional requirements.
• Involved in analysis, design and development of teh Singe Page application.
• Communicate, understand and resolve production issues over teh phone.
• Involved in SDLC of application developed using AGILE methodology.
• Participated in daily scrum with teh whole team to discuss about teh progress of teh application development.
• Involved in preparing teh unit test cases and performed unit testing (NUnit) for teh developed functionalities.
• Performed quick bug fixes and database changes.
• Expert in designing and developing web based and windows based applications using ASP.Net, C#. Net, VB.Net, ADO.Net, Web Services, ASP, IIS, JAVA Script, HTML, HTML5, DHTML, XML, AJAX and WCF. Developed Web Services using VS 2005.
• Involved in sprint planning and provided estimations for teh tasks assigned to me.
• Responsible for creating MS SQL SERVER stored procedure, trigger, views development
• Led Sprint/Release Planning, Daily Stand Ups, Sprint Reviews, Sprint Retrospectives, Software Code Reviews and other related meetings for multiple Scrum teams
• Performs quality audits across Mortgage projects to ensure quality standards, procedures and methodologies are being followed.
• Identified, assessed, tracked and mitigated issues, risks, and impediments at multiple levels
• Created, maintained and disseminated Agile release plans, sprint commitments, sprint deliverables, and insights to stakeholders
• Coached and guided teh team on how to use Agile/Scrum practices and values
• Worked closely with Product Owners to properly scope and plan current and future work
• Led requirements gathering sessions simultaneously for multiple strategic IT projects independently
• Used a variety of information gathering techniques to determine system requirements and technology needs
• Designed, implemented, and maintained a disaster recovery solution for our payment system utilizing scheduled transaction log shipping.
• Partnered closely with teh IT Development Manager at various stages of teh project including project schedule development, ongoing status updates, resource allocation, etc.

Confidential

Responsibilities:

• Maintained goals by meeting customer satisfaction, call times and upgrading of services
• Multitasked in calls by speaking to customers and recording concerns in operating systems
• Encouraged customers to try new products offered by Confidential
• Addressed customers inquires and ensured customers were directed to correct department to resolve issues if needed
• Retained customer with excellent customer services and offering discounts when trying new products
• Assisted customers with little to no supervision
• Worked in both a group setting and independently
• Responsible for compiling a monthly customer service metrics report that was presented to teh other executives.
• Worked with teh sales department to dramatically enhance and improve teh customer experience.
• Responsible for creating a training program for customer service associates that applied to new associates as well as current associates.