Technical Skills

• Software Development/Tools :MVS, COBOL, COBOLII, DATATRIEVE, EASYTRIEVE, HTML, DB2, TSO, JCL, VSAM, File-Aid, SQL, VISIO, Vi Editor, UNIX, PeopleSoft
• Productivity Tools :SQL, TOAD, MS Project, MS Word, MS PowerPoint, MS Excel, MS Works, MS Access, Project Workbench, MS Visio, SnagIt, WinZip, Lotus Notes
• Software Development Methodologies Tools: Software Development Methodology SDM , Anderson Method/1, Design/1, Software Development Lifecycle SDLC , Waterfall
• Business Requirements/Analysis: Request For Proposal RFP , Request For Information RFI , Version Control: PVCS, Dimensions, Use Case Requirements, Design Specifications, JAD, SCRUM, Process Mapping/Modeling, Business Process Re-engineering BPR , Optimal Trace Requirements Management Tool
• Quality Assurance: Manual Testing, QALoad, TestPartner, HP Mercury Quality Center , MS Test Manager 2010, RubyMine, Gherkin, Cucumber Automation, MS SQL Server 2008

Professional Experience

Confidential

Sr. Quality Assurance Analyst Retail

• Key Technologies: Sharepoint, JIRA 5.2, Meridian, MS Word, MS Excel, Ruby Mine, Ruby Cucumber, Gherkin
• Job Description: Scope/Engagement Description
• Works on such projects as Account Center, Mobile Virtual Cards and Retail systems
• Defines requirements gaps
• Utilizes Agile SDLC
• Develop/create Functional test matrices
• Creates bug defects utilizing JIRA 5.2
• Writes User Stories and Features Scenarios utilizing JIRA 5.2
• Writes feature scenarios for test execution utilizing Rubymine, Cucumber, Watir
• Writes Acceptance Criteria
• Develops/Executes test scripts manually
• Executes test scripts utilizing automation testing via Rubymine commands

Confidential

Quality Assurance Analyst Grange Insurance

• Key Technologies: MS Test Manager, MS Word, MS Excel, Ruby Mine, Ruby Cucumber, Gherkin
• Job Description: Scope/Engagement Description:
• QA Analyst for key business process areas SEZQ, BOP, CT, CA, XA
• Utilizes Agile SDLC
• Develops and executes formal platform release test plans to ensure the delivery of quality software applications
• Write test scenarios utilizing Gherkin Language
• Run automated test scripts utilizing Gherkin, Ruby Cucumber
• Attends Functional requirements review meetings analyze and review detailed requirements.
• Identifies requirements gaps
• Attends daily Scrum meeting
• Created on-boarding document for new consultants coming aboard
• Utilizes Sharepoint application for major release information, document events, and update documentation

Confidential

Quality Assurance Analyst Nationwide Insurance

• Key Technologies: Quality Center, MS Project, MS Word, MS Excel, MS Visio, Oracle, PeopleSoft
• Job Description: Scope/Engagement Description:
• Test lead for key business process area
• Developed and executed formal platform release test plans to ensure the delivery of quality software applications.
• Attended Functional requirements review meetings analyze and review detailed requirements.
• Identified requirements gaps
• Gathered understanding of the key processes in the business Talent Management, HR payroll and the business rules that impact the development and/or implementation of information systems.
• Worked on the Enterprise eCompensation project implementing four releases, utilizing PeopleSoft v9.1.
• Other areas of PeopleSoft worked: Benefits, HRMS, and Payroll.
• Developed Test Plan Strategy, Test Plans, and Test Conditions.
• Developed and executed test cases/scripts utilizing Quality Center
• Reviewed/analyzed processes performed process mapping.
• Developed process flow diagrams utilizing Visio.
• Identified and documented defects utilizing defects tool in Quality Center.
• Uploaded test scripts to quality center.
• Developed on-boarding document for new associates.
• Performed additional job duties as required.
• Uploaded documents to Lotus Quickr.

Confidential

Lead Test Analyst Finance

• Key Technologies: ETL, Crystal, Quality Center, MS Project, MS Word, MS Excel, MS Visio
• Job Description: Scope/Engagement Description:
• Developed and executed formal platform release test plans to ensure the delivery of quality software applications.
• Worked with business users to define functional requirements, participates in test planning, writing test cases/scripts, test case automation and test execution. Testing may include application, network, system and user acceptance testing.
• Performed additional job duties as required.
• Learned knowledge of information systems elements hardware, software, network and their application to business functions/processes.
• Gathered understanding of the key processes in the business and the business rules that impact the development and/or implementation of information systems.
• Worked with multiple programs/systems on projects of moderate to high complexity within one or more development environments.
• Worked independently with management and technical groups within the functions they support
• Worked with data warehousing staging, ETL, and datamart testing
• Utilized Crystal reporting to generate reports
• Performed triage activities

Confidential

Quality Assurance Analyst III Insurance

• Worked as QA Analyst on Workers Compensation Policy WCP and Business Owners Policy BOP project
• Performed analysis and review of Functional Requirements Document FRD
• Performed analysis and review of Use Cases
• Performed gaps analysis identified major gaps and proposed adequate solutions
• Collaborated with Business Systems Analyst to ensure appropriate updates incorporated when gaps found
• Developed test scripts utilizing Mercury Quality Center
• Executed scripts utilizing Mercury Quality Center
• Performed regression utilizing Mercury Quality Center
• Offered suggestion concerning Agile development
• Performed functional peer reviews
• Identified and documented defects utilizing defects tool in Mercury Quality Center
• Utilized Sharepoint application for major release information, document events, and update documentation
• Performed testing on Mainframe

Developed and executed SQL scripts utilizing MS SQL Server Management Studio 2008

Confidential

Business Analyst/Quality Analyst III State of Ohio

• Key Technologies: IBM mainframe 3090/Novell Network, MS Office Suite, GroupWise, MS Visio, MS Project, Novell NetWare, HPUX, MS Windows 95/98/2000/NT/XP, PVCS, Dimensions, TOAD, Oracle 9i, Oracle 10g.
• Supported the Ohio Department Job and Family Services Sharing Career Opportunities Training Information SCOTI system
• Participated in the analysis, review and approval of Business Requirements and Functional Requirements by reviewing the documents
• Provided insight to current system functionality identified gaps and provided proposed functional solutions
• Gathered and documented detailed requirements and developed accurate and complete functional specifications in the form of use case requirements
• Refined business requirements as needed during design and development
• Validated Technical Design documents develop by IT developers against Functional Specifications
• Participated in the development and coordination of test plans, test scripts, test scenarios, test coordination and execution during testing phase
• Interacted with technical peers/developers when errors were found resulting from missing or inappropriate coding conditions
• Analyzed JAVA and/or SQL code procedures providing solutions to the development team
• Analyzed Customer Service Requests CSRs and applied solutions where applicable
• Implemented CSRs utilizing Dimensions
• Managed and executed functional, system, end-to-end, regression, and UAT testing efforts
• Tracked defects and enhancement. Retested defects and enhancements to ensure adequate software releases
• Used TOAD to develop and run SQL queries to perform back-end testing and/or customize functionality in Oracle 9i/10g environment
• Experienced with PVCS Version Control and Tracker
• Utilized MS Visio tool package to document systems flow
• Developed Acceptance Testing Deployment Plans for Production implementation
• Participated in solution deployment planning, coordination and execution
• Worked with QA team to design test plan and test cases for User Acceptance Testing UAT
• Developed test plan, test scripts for interface testing between SCOTI and Ohio Job Insurance OJI systems.
• Developed test plan, test scripts for interface testing between online, web-based SCOTI and inbound batch applications Americas Job Bank AJB , Career Board CB , etc.
• Participated in the execution of interface testing for statewide inbound/outbound applications.

Confidential

• Key Technologies: PeopleSoft
• Supported Ohio Administrative Knowledge Systems OAKS
• Implemented a Enterprise Resource Planning ERP solution that provided an automated and integrated financial, procurement, human resources/payroll, asset management, and capital improvements system, utilizing PeopleSoft
• Reviewed and analyzed current State of Ohio, financial As-Is processes
• Attended financial processes To-Be sessions
• Attended JAD sessions to determine best solutions
• Evaluated PeopleSoft application to determine the business needs and impacts of implementing the PeopleSoft package
• Documented and defined PeopleSoft processes
• Performed process/data mapping ensured procedural alignment of processes to PeopleSoft application
• Developed the Business Transformation Architecture Strategic Plan
• Produced and reproduced documentation

Confidential

Project Manager/QA Analyst III/Tech Writer

• Key Technologies: UNIX, MS Project, MS Word, MS Excel, MS Visio
• Demonstrated working knowledge of project management PMBOK methodology and SDLC
• Managed several medium to large projects e.g. Retail Readiness, Sales Force Automation Systems, Production Data Change Management
• Established and executed project communication plans ensuring timely communication with management, business stakeholders to ensure successful execution and implementation of projects
• Collaborated with users to anticipate their needs and business challenges
• Worked closely with supervisors and managers to ensure that procedures, standards, and policies, were supported by appropriate technologies
• Gathered requirements from the application development managers in an effort to review, resize, and/or enhance applications to support retail growth and initiatives
• Met with system operations managers for capacity planning purposes to ensure operations, databases and disk storage, meet retail growth needs
• Developed extensive project plans and delegated tasks. Monitored tasks to completion.
• Ensured projects delivered within scheduled timeline and approved budget
• Collaborated with the End User Support group to ensure all retail locations across the Midwest were ready. Ordered, placed, and tested desktops, PC, routers, and switches for the retail season
• Projected sales for all billing systems across Midwest region utilizing MS Excel
• Delivered reports: System Needs Assessments, Capacity Planning, Critical Analysis Report, Sales Projections, Customer Service Allocation Needs, and GAP Analysis, utilizing MS Excel.
• Reviewed and evaluated procedures for risk areas, duplication, operating efficiency, legal compliance, technical progress, as well as achieving Service Level Agreement SLA
• Apprised top-level executives with weekly status in regards to project deliverables, timelines, and resources, utilizing Lotus Notes application.
• Interacted with business analyst, developers, and management to gather requirements and functional specifications to review the needs of the business
• Analyzed and developed issues list for review and reconciliation
• Performed Business Process Mapping utilizing MS Visio charting tool to map out processes and functionality that were provided to users and functional teams to increase business knowledge and awareness
• Developed and executed test plan strategy, test plans and test scripts for various applications online, batch
• Managed and led a QA team of 4 testers
• Implemented error log strategy
• Managed and executed functional, system, end-to-end, regression, and UAT testing efforts
• Managed and escalated system defects, issues, and risks
• Tracked and monitored changes to ensure implemented and moved into production in a timely manner and recommended corrective actions where necessary
• Developed Production Data Change guidelines, policies, and operational procedures to avoid overlap, system error, and redundancies adhering to corporate best practices and SDLC
• Identified/researched project scope, timeline, and cost impact of changes and distributed to stakeholders for approval
• Reviewed/analyzed coding efforts COBOL, Client Server
• Ensured pre-implementation/post-implementation validation was completed and approved

Confidential

Project Leader/Software Engineer

• Key Technologies: UNIX vi Editor, MS Word, MS Project
• Coordinated and managed the Graphite support team on a daily basis in an effort to maintain and support various applications systems
• Developed project plans, Graphite product support plans, and Inter-System Verification test plans
• Developed and executed test scripts
• Performed interface testing for PacketStar Gateway Systems
• Tracked and monitored errors ensured errors corrected by system developers

Confidential

• Key Technologies: UNIX vi Editor
• Managed 2LAC/2NCP project
• Analyzed feature requirements, developed project management feature plans, developed E3 estimates, released plans, feature design specifications and internal commitment records
• Communicated with business representative for Technical Commitment Letter TLC and reviewed TCL with appropriate personnel
• Performed Process Mapping
• Met with ITN/TDM representatives to negotiate Q-dates for Q-gate Charts
• Attended various coordination meetings
• Developed training plans, manuals and schedule of delivery
• Trained customers, AT T, ITN, and TDM