SUMMARY OF QUALIFICATIONS

• Extensive experience utilizing Clarity and Open Workbench Project Management Software
• Working knowledge of building a detailed WBS and producing time tracking reports of project activities
• Proven reputation as an organizer and leader who consistently achieves PMO department objectives
• Excels in PMO support through documentation and resolution of complicated topics displays professionalism and attention to detail
• Effective communicator exhibiting liaison skills working directly with internal and external customers and senior management
• AREAS OF EXPERIENCE and ACADEMIC PREPARATION
• Clarity Open Workbench Microsoft Project
• Business Writing Training Microsoft Office 2007 Lotus Notes
• Stress Management Training Windows XP PowerPoint
• Effective Communication Training Outlook Visio
• Sharepoint/Collaboration Site Tracer

WORK HISTORY

Confidential

Quality Assurance Analyst/Project Coordinator

• Organizes, directs, and manages activities within 4 teams for maintaining software releases for their promotion to the production environment. Currently implementing between 16-20 projects on a monthly basis
• Direct activities to ensure the software products meet quality standards and performance objectives within defined time and budget targets
• Effectively communicate all release dates through the system development lifecycle to the client in weekly meetings
• Develop training documentation and provide support on the tools Tracer, Clarity, and Sharepoint used to track projects through implementation
• Generate monthly reports and submit to Regional Management for review to confirm our project is contractually meeting our SLAs
• Prepare and submit monthly invoicing to the client that reflects the amount of time spent and number of releases implemented each month
• Update project plans and actual hours worked against a project, update resource pools and reporting relationships, create reports for Project Managers and senior management to track resource budgeting

Confidential

Junior Project Manager/Project Coordinator

• Supports the PMO staff consisting of 6 Project Managers, 1 Director and various subcontractors working on sophisticated IT projects
• Navigate a variety of daily project management tasks including documenting and tracking project activities, scheduling and coordinating project meetings, develop meeting agendas, attend meetings and document and publish meeting minutes, follow up on project related issues assigned by Project Managers
• Manage all CA Clarity tools for assigned projects which include creating and updating project plans and actual hours worked against a project, update resource pools and reporting relationships, create reports for Project Managers and senior management to track resource budgeting
• Maintain portal administration sites for IT projects through coordination of all portal sites under the PMO portfolio and all administrative functions regarding the portal emails, trouble shooting issues, folder structure .
• Validate all content on the IT PMO portal site which includes updating PMO Templates, PM Handbooks, and PM Methodologies. Provide new user on-boarding and training
• Mentor a team of 6 resources involved with 10 IT projects by creating a Clarity plan for each project, certify accuracy of each plan, and document dates for each task and ensure project time is entered, approved, and precisely charged in Clarity

Confidential

Project Coordinator/BA

• Manage invoicing and billing processes for the Pennsylvania Child Support Enforcement Services PACSES project which included resolving issues from vendors in a professional and timely fashion
• Maintain SharePoint administration for the PACSES project which included granting access, uploading and validating content of project templates and PACSES handbooks and materials
• Manage time tracking system for 70 project resources. Responsibilities include creating and maintaining the project plan, documenting dates for each task and ensuring project time is entered, approved, and charged correctly
• Compose dashboard reports and memos as directed by management
• Develop presentations and arrange hotel and travel reservations for three executives, coordinate special event planning, and prepare and schedule meetings
• Flawlessly planned and managed office relocation for a project team of 70 resources

Confidential

Financial Aid Analyst

• Assist students and parents with the application process for financial aid and awards scholarships, grants and other monetary awards
• Responsible for tracking student grant and PELL status on school rosters as well as downloading weekly reports from the legacy OneLINK system
• Administer all credit bureau and current student pay plans to ensure payments are made on time
• Prepare and audit financial aid accounts, accountable for certifying loans and grants by submitting them to the guarantor of the student loan

Confidential

• Customer Service Representative/ Default Prevention
• Inbound and outbound customer specialist assisting AES/PHEAA borrowers with bringing delinquent accounts to a current status
• Counsel borrowers with a plan to prevent future delinquencies via setting up new payment plans, suggest deferments or forbearances
• Train and mentor new employees on pre-claim and skiptracing procedures
• Correspond with multiple lenders and guarantors over the web to resolve account delinquency
• Consistently recognized as Employee of the Quarter for providing outstanding customer service

Confidential

Supervisor

• Supervise the conduct and actions of 25 pre-kindergarten children
• Created thematic weekly lesson plans for pre-kindergarten children
• Conducted behavioral conferences with parents and management

Confidential

Site Director/ School Programs

• Directly responsible for staff of three assistant teachers
• Responsible for planning of daily activities and projects for assistant teachers and children
• Provided daily progress reports to parents regarding child's behavior

Confidential

Purchasing Agent

• Reconcile receiving invoices from monthly shipments and report discrepancies for proper credit
• Maintain working relationships with production personnel and vendors to assure adequate inventory
• Communicate with freight company dispatchers to assure on time deliveries
• Coordinate purchase orders for approved vendors and document all receiving deliveries
• Accurately processed and key punch weekly employee data for Payroll Manager