AREAS OF EXPERIENCE

• Rational Test Suite Open Workbench Microsoft Project
• Business Writing Training Microsoft Office 2007 Lotus Notes
• Stress Management Training Windows XP PowerPoint
• Effective Communication Training Outlook Visio
• SharePoint/Collaboration Site Tracer Clarity

WORK HISTORY

Confidential

Project Lead

• PENNDOT maintains hundreds of applications that are utilized throughout the State accessed by internal and external users.
• Manage day-to-day operations of multiple projects utilizing System Development Lifecycle process including system enhancements and re-platforming the application to a .NET framework
• Lead and manage tasks for 10 resources including developers, testers, and BA's performing enhancements and maintenance tasks for 10 applications
• Facilitate meetings with business process owners and team members monitoring release scoping and defect prioritization
• Create and maintain artifacts for each project including Release Plans, Requirement documents, User Acceptance documents, Implementation Plans and Final Acceptance documents
• Advocate for the customer providing real-time project status as well as identifying and correcting issues which could potentially affect a project's implementation date
• Enable project team success by identifying and addressing risk factors, external dependencies, and implementing solutions to keep the project moving forward
• Oversee the gathering of detailed requirements documents and communicate to users for review and approval
• Oversee system testing and User Acceptance Testing for tracking and assigning to the Development Team for resolution
• Manage and assign Help Desk tickets which include data extracts, data corrections and technology upgrade assessment testing
• Report Monthly and Quarterly status for each application to Business Process Owners and Bureau Chiefs

Confidential

Quality Assurance Coordinator

• Coordinate testing efforts spanning 220 applications in preparation for rolling out Windows 2007, requiring real-time tracking of issues identified with each application and reporting weekly status updates to PennDOT senior management
• Organize, direct, and manage activities within 4 teams for maintaining promotion of code for software environment. Currently implementing between 16-20 projects on a monthly basis
• Document and report Change Management meeting action items affecting MM Team applications
• Effectively communicate all release dates through the SDLC to the customer in weekly meetings
• Develop training documentation and provide support tools support Tracer, Clarity, and SharePoint used to track projects through implementation
• Generate monthly reports and submit to Regional Management for review to confirm our project is contractually meeting our SLAs
• Prepare and submit monthly invoicing to the customer reflecting the resource time spent and number of releases implemented each month
• Accountable for on-boarding processes for new employees on the project team including training, time reporting and badge dispensation
• Update project plans and actual hours worked against a project, update resource pools and reporting relationships, create reports for Project Managers and senior management to track resource budgeting

Confidential

Project Lead/Project Coordinator

• PennDOT maintains a Portfolio including over 100 projects.
• Created a Project plan for each project, certify accuracy of each plan, and document dates for each task. Ensure project time is entered, approved, and precisely charged in Clarity and architects to perform enhancement tasks and maintenance tasks for 5 applications
• Navigate a variety of daily project management tasks including documenting and tracking project activities, scheduling and coordinating project meetings, develop meeting agendas, attend meetings and document and publish meeting minutes, follow up on project related issues assigned by Project Managers
• Subject Matter Expert for all CA Clarity tools for assigned projects which include creating and updating project plans and actual hours worked against a project, update resource pools and reporting relationships, create reports for Project Managers and senior management to track resource budgeting
• Maintain portal administration sites for IT projects through coordination of all portal sites under the PMO portfolio and all administrative functions regarding the portal emails, troubleshooting issues, folder structure .
• Validate all content on the IT PMO portal site which includes updating PMO Templates, PM Handbooks, and PM Methodologies. Provide new user on-boarding and training
• Mentor a team of 6 resources involved with 10 IT projects by creating a Clarity plan for each project, certify accuracy of each plan, and document dates for each task and ensure project time is entered, approved, and precisely charged in Clarity

Confidential

Project Coordinator/PA Public Welfare

• Managed invoicing and billing processes for the Pennsylvania Child Support Enforcement Services PACSES project which included resolving issues from vendors in a professional and timely fashion
• Maintain SharePoint administration for the PACSES project which included granting access, uploading and validating content of project templates and PACSES handbooks and materials
• Manage time tracking system for 70 project resources. Responsibilities include creating and maintaining the project plan, documenting dates for each task and ensuring project time is entered, approved, and charged correctly
• Compose dashboard reports and memos as directed by management
• Develop presentations and arrange hotel and travel reservations for three executives, coordinate special event planning, and prepare and schedule meetings
• Flawlessly planned and managed office relocation for a project team of 70 resources

Confidential

Financial Aid Analyst

• Assist students and parents with the application process for financial aid and awards scholarships, grants and other monetary awards
• Responsible for tracking student grant and PELL status on school rosters as well as downloading weekly reports from the legacy OneLINK system
• Administer all credit bureau and current student pay plans to ensure payments are made on time
• Prepare and audit financial aid accounts, accountable for certifying loans and grants by submitting them to the guarantor of the student loan

Confidential

• Customer Service Representative/ Default Prevention
• Inbound and outbound customer specialist assisting AES/PHEAA borrowers with bringing delinquent accounts to a current status
• Counsel borrowers with a plan to prevent future delinquencies via setting up new payment plans, suggest deferments or forbearances
• Train and mentor new employees on pre-claim and skip tracing procedures
• Correspond with multiple lenders and guarantors over the web to resolve account delinquency
• Consistently recognized as Employee of the Quarter for providing outstanding customer service