SUMMARY:

• Detailed, Analytical, Honest, Disciplined, Enthusiastic, Sincere, Hard - working, Dedicated, Confident, Personable and Intelligent
• VP of Operations/Project/Program Management
• Professional with over 15 years of experience in Operations, Financial, Resource, Supply Chain/Procurement, Facilities, Planning, Client Services, IT, Project/Program/Portfolio, Staffing, Contract Negotiation and Information Security Management.
• Blended experience with Application Development, Maintenance and Infrastructure management.
• Extremely confident to say that over 15 years have been spent improving business processes everywhere I have worked whether civilian or military command.
• Over 15 years experience with Agile and Waterfall projects in a variety of industries.
• Performance-driven professional, offering solid foundations and exemplary leadership in coordinating seamless project plans that facilitate continuous process improvement.
• Sets and manages clear expectations, communicates and builds strong relationships with vendors, stakeholders, customers and top management.
• Strong manager that has a big picture mindset but also gets in the weeds to manage the project better.
• Recognized as exceptional troubleshooter, conflict management, relationship builder, and strong people motivator.
• Analytical, detailed, great communicator, “think on your feet”, manager.
• Every team needs this manager's talent.
• Strategic Planning and Implementation | Supply Chain Life Cycle| Human Capital Management | Portfolio Management
• Cost Optimization and Budget Control | Contract Management | Project Management and Operations | Client and Vendor Management
• Risk Management | Process Improvement and Quality Improvement Plans | Global Experience | Project Release Advertisement
• Conflict Resolution | Agile environments | Leadership, Supervision, and Team Building | Time Management and Prioritization | Defect Management | UAT/ORT | API and Functions | Testing processes | Ticket Management | Waterfall and Agile Methodologies | Requirements Documents | Project Documents | SDLC | User Stories | Actual vs Budgeted | Budget Planning and Monitoring | Expense Management and Reconciliation | Cost Estimation | Financial Forecasting | Account Reconciliation | Contracts Management
• Information and Cyber Security Management | IAVAs | STIGs | Deliverables/Delivery Plan Management | Quality Assurance/Regulatory

TECHNICAL SKILLS:

Technical Acumen: BMC Remedy, Microsoft Office Project, Publisher, SharePoint Designer 2010, Visio, Visual Studio, SQL Management Studio, Word, InfoPath, Excel, PowerPoint, Access, Business Objects, Outlook, Deltek, Oracle Primavera 6, Brass Ring, Taleo, PeopleSoft, Workday, Rally Dev, Clarity, JIRA, Visual Basic 6, Active X Controls, SQL Server 2012, ICRS, STIG Viewer, Smartsheet, Jabber, Confluence, HP PPM, MPP

PROFESSIONAL EXPERIENCE:

Confidential

Resource Manager/Operations Project Manager

Responsibilities:

• Over 15 years have been managing projects from a strategic level determining whether projects were feasible or not for military and civilian environments.
• Managed business cases for future projects to be funded. Collected all documentation to prioritize future projects.
• Created board to have projects prioritized properly.
• Created relationships with Product Owners to have critical projects added to roadmaps.
• Prioritized projects along with business strategy.
• Built and managed roadmaps after meeting with SMEs to gather information to assist with prioritization.
• Managed Book of Work Control Files, Project Plans, Issues and Defects Logs, Delivery Plans, Testing Plans, WBS, AIDs, HLDs and Maintenance Windows Plans.
• Extremely strong in process improvement, negotiations, risk and gap analysis.
• Advertised new procedures for future projects and where to collect documentation. Maintained SharePoint site with details on all projects and their statuses.
• Worked in a Waterfall environment where documentation is mandated and extremely important while also familiar with Agile environments and how critical communication and bonding is important in project teams. Over 15+ years of experience with Agile and Waterfall projects. Extremely familiar with advantages and disadvantages of both.
• Over 15+ years of project, program and portfolio management with a variety of projects and industries.
• Outstanding professional experience in HR, Budget Management, Logistics, Facilities and IT Security and IT that will benefit and allow success in any project. Planned business resources, requirements, schedules, presentation material and other project related items.
• Versatile with management of Application Development and Infrastructure projects.
• Greatly enjoy managing epics and user stories for projects currently in progress. Also very detailed with ticket management for any project, usually find duplicates within ticket queue. Collected and researched requirements documents for deliverables and items that have been de-scoped. Uploaded requirements documents into project tools. Implemented new business processes performing Six Sigma practices for over 15 years Confidential many civilian and military commands.
• Employed strong multitasking and troubleshooting abilities involving planning, goal setting, personnel recruitment and staffing, and work delegation that contributed to performance productivity and profitability.
• Managed Confidential Cyber Security paperwork to satisfy security requirements.
• Familiar with NIST 800-53 publications.
• Always ready to work with Cyber Security to ensure paperwork and security guidelines are adhered to.
• Worked with Cyber Team after scans were performed to have vulnerabilities resolved.
• Utilized STIG Viewer software to manage STIGs and IAVAs.
• Over 15+ years in classified military environments which have allowed me to become with strong Information Security and Facilities Security practices.
• Classified environments were Top Secret and above so security information was extremely critical.
• Strategically planned several government project budgets totaling $500 million.
• Meticulously monitored travel, compensation, benefits, operation, contracts and any other expenses. Reconciled with budgets for many military commands and civilian companies. Managed the Financial and Resource Management Workbook (FRMW) for many companies and many projects. Managed the O&M and capital funds for several projects throughout career.
• Over 15+ years of improving budget and financial management procedures. and monitoring budgets for various industries civilian and military.
• Effectively negotiated with suppliers and vendors to reduce fees and monthly charges on invoices which resulted in saving the company thousands of dollars. Strong management and reconciliation in actual budgets versus planned budgets.
• Over 15+ years of HR Management.
• Managed full human resources responsibilities, including maintaining HR databases, identifying issues for all reservists of all military branches, processing retirements, and resolving payroll and paperwork issues with several military commands while synching databases to assure alignment of all information.
• Training management for over 15 years which has encompassed negotiating for Training Budgets, ensuring employees have complete mandatory and optional training.
• With today's global workforce, could bring processes to companies to vet their global partners and employees for better control of information to alleviate problems in the future.
• Over 15 years of improving processes within HR for better management. Improved HR processes for over 15 years because of identifying risks and gaps.
• Managed resource planning and scheduling for over 15 years within military and civilian environments.
• Planned security requirements for employees and facilities and also included segregation of duties and authority approvals.
• Over 15 years of client and vendor management. Excellent relationship builder with all stakeholders on projects. Keen ability to uncover new and unplanned stakeholders due to relationship building. Excellent Confidential maintaining detailed and strong communication with all stakeholders which alleviates future problems.
• Outstanding Account Manager, resolves all problems for clients, project staff, upper level management and suppliers. Expert Confidential troubleshooting any issue as well being a conflict resolution expert.
• Managed the Supply Chain Life Cycle which included purchasing, shipping, repairing, tracking, payment, and reconciliation. Over 15+ years of experienced with delivery receipts, invoices, Bill of Ladings and Purchase Orders.
• Asset Manager for $700 million dollars of military equipment, including weapons, ammunition, airplanes, and facilities. Asset Manager for all hardware and software for several IT projects totaling approximately $20 million. Over 15+ years in inventory and asset management of millions of dollars of equipment for civilian companies and military commands.
• Maintained compliance with all safety, OSHA, and standard policies and regulations for transporting hazardous materials. Experienced with U.S. Customs procedures and export procedures within military and civilian environments.
• Managed IT asset inventory. Managed product keys, seat count, costs, quotes, contracts, expiration dates and all other information for software licensing.
• Managed EOL support on hardware and software. Realized that expiring hardware was not budgeted for so a process was implemented to rectify this.
• Managed hardware procurement, maintenance, contracts and EOL. Managed IT projects generated from upgrading hardware or migrating to different hardware. Careful planning is involved with failing hardware or EOL vendor support on hardware.

Confidential, Raleigh

Inspection Specialist

Responsibilities:

• Audited and inspected safe deposit boxes and many Confidential locations in the southern Raleigh and Northern Tampa area to identify and document discrepancies.
• Experience day-to-day operations Confidential the banks.
• Project consisted of converting Avaya to Cisco UC on the Unclassified network.
• Project is in Design Phase and Project Manager is not needed in this phase.
• Managed budgets, resources and timekeeping. Assisted with information gathering for engineers from Avaya Communication Manager to Cisco Unified Communications Manager.

Confidential, Raleigh/Durham, NC

Project Manager

Responsibilities:

• Worked Confidential various places in hopes of finding permanent opportunities Confidential these companies.
• Assisted with roadmaps for Centers of Excellence and Infrastructure Projects.
• Assisted in troubleshooting Oracle database issues.

Confidential, Durham, NC

Program Manager

Responsibilities:

• Program Manager on a PMO team for a large enterprise Agile project developing a new product for market. Multiple releases simultaneously with over 50+ application teams involved.
• Projects were a blend of agile and waterfall.
• Negotiated with and advertised to Application Teams to own user stories in CA Rally.
• Developed Delivery Plan for extremely large enterprise project for Marketing that involved on an average over 50 applications in one six-month release.
• The project was a blend of Agile and Waterfall but the schedule was on an Agile schedule and moved extremely quickly.
• Majority of time was spent on advertising and getting buy-in to populate Delivery Plan from Application Teams.

Confidential, Fort Bragg, NC

Program Manager

Responsibilities:

• Managed a team of eight employees consisting of DBAs, Help Desk, System Administrators and Programmers.
• Project team was small and had limited resources. Application was written in Visual Basic 6, Java and old .NET versions.
• Managed Confidential Cyber Security paperwork to satisfy security requirements.
• Familiar with NIST 800-53 publications. Always ready to work with Cyber Security to ensure paperwork and security guidelines are adhered to. Worked with Cyber Team after scans were performed to have vulnerabilities resolved.
• Migrated to Windows Server 2012R2 and began process of migrating from SQL Server 2000 up to SQL Server 2012.
• Served as Tester in End to End Testing. Instrumental in DBA's performing traces to determine backend calls due to there being no Requirements Document to work from.
• Application was in moratorium for 10 years which makes the project more challenging.
• Project was budgeted Confidential $3 million for three years with $800,000 yearly contract during my tenure.
• Project was an Agile environment with no written requirements before commencing on project and flexibility was key with limited resources and developers/DBA Developers having no business process knowledge.
• Managed Engineering Change Proposals (ECP) proposed by several departments.

Confidential, Camp Lejeune, NC

Program/Project Manager

Responsibilities:

• Validated hardware and software requirements for the United States Marine Corps ensuring government money was not being wasted procuring items that are no longer needed.
• Worked with ICRS site daily uploading JELA inventory from various subordinate commands.
• Implemented a process to coordinate with Budget Coordinator by providing quotes on hardware that cannot be maintained because of EOL and EOSL dates which will allowed for a placeholder in the future budget. This allowed the Budget Coordinator to better manager future year budgets.
• Coordinated with end-user to ensure they are planning for their End of Life and End of Service Life hardware.
• Worked in a Waterfall environment where documentation is mandated and extremely important while also familiar with Agile environments and how critical communication and bonding is important in project teams.
• Managed trouble tickets in Maintenance and Support Remedy ticket queue. Coordinated with all departments to ensure that tickets were handled properly and closed out. Ensured every department was notified of updates to Building plans. Managed construction tickets in Remedy.
• Served as Training Officer for 110 employees. Assisted Operations Manager in troubleshooting problem areas.
• Reconciled two timekeeping systems to identify trouble areas to improve invoicing.

Confidential, Durham, NC

Project/Program/Portfolio Management

Responsibilities:

• Managed API defects and drives process to get resolution. Reviewed High Level Design (HLD), Application Interface Design (AID) documents, User Stories and Test Cases for accuracy. Advertised functions and APIs being delivered to end users.
• Oversaw the planning of 2015 portfolio and maintenance capital projects totaling $57 million including numerous hours of coordination, negotiations and prioritizing.
• Collaborated with product owners for ticket management and backlog items in release planning. Implemented SharePoint repository for functions, BRD, HLD, AID, XML and other data for end user to have Confidential their convenience whenever they needed it.
• Instrumental in ensuring the project deliverables were advertised to SMEs and company shareholders.
• Served as Client Project Manager which includes approving Change Requests, monitoring risks, tracking deployment defects and approving funding changes.
• Instrumental in several project deployment defects being resolved. Effective in process improvement efforts on Unit Acceptance Testing and Operational Readiness Testing.
• Managed the testing for API project deliverables to ensure testing performed during Warranty period. Monitored over 15+ SDLC projects.
• Maintained SharePoint site with status on maintenance and portfolio capital projects projected for 2015. Also tracked progress on 16 to 20 projects whether IT or non-IT to determine schedule and issue resources. Shared idea to create SharePoint site. SharePoint site was created and used to post and advertise new functions being released to Product Owners and End-Users. Slightly familiar with developing in SharePoint Designer 2010.
• Ticket Queue management for over 20 projects which involves maintaining two different programs ensuring accuracy.

Confidential, MacDill AFB, FL

Program Control Analyst

Responsibilities:

• Processed purchase orders, work orders and invoices for payment and procurement.
• Reconciled travel budget with Budget Manager.
• Deployment Manager - responsible for deploying military, civilian and contractor members to Afghanistan in support of Operation Enduring Freedom.
• Assisted with reorganizing the Manpower and HR section of Afghanistan Operations Planning Team.
• Assisted with reorganizing business processes for member’s deployment check-out and check-in procedures.
• Trained other members on traveling administrative policies and procedures.
• Arranged Defense Travel System training for Afghanistan Operations Planning Team members for Travelers and separate training for Approvers.

Confidential, Tampa, Fl

Business Analyst

Responsibilities:

• Processed contracts and maintained in several databases. Served as SME. Trained other employees on business processes.
• Represented End-User on search capability for contracts in APS.
• Assisted developers with debugging database and provided new changes to improve workflow.
• Instrumental in ensuring developers were resolving issues with APS. Instrumental in improving business processes involving ICSA and APS. Utilized ICSA and APS, reconciled contract line items ensured information is correct in several databases.
• Participated in the Census Bureau audit/survey.

Confidential, MacDill AFB, FL

Operations Analyst /Intelligence Analyst

Responsibilities:

• Read and analyze classified and unclassified documents/reports to determine metadata for tagging to be viewed on global database Confidential /website.
• Researched and investigated local foreign personnel via several government databases to determine loyalty to United States government.

Confidential, Fort Knox, KY

Budget/Financial Analyst

Responsibilities:

• Responsible to resolve invoice discrepancies in Wide Area Work Flow (WAWF) in relation to contract. Monitored invoices to ensure proper billing and that the amount obligated is adhered to.
• Developed, monitored, analyzed, and forecasted budgets and estimates Confidential complete (EAC) Financial Forecasting and Budgeting, Earned Value Management (EVM).
• Resolved critical software engineer performance issues. Monitored money expenditures in contract line items for two government contracts.
• Each contract contained 40+ contract line items. Ensured effective and accurate money expenditures.
• Observed and analyzed burn rates.
• Processed reports for management to make decisions based upon burn rates.
• Client service interaction with vendors and resources on a daily basis.
• Responsible for Change Management on a daily basis.
• Developed communication plans in which to route emails, contract modifications, schedule changes, etc.
• Provided finance support with issuing budgets, tracking performance to plan, earned value assessment, developed estimates Confidential completion forecasts.
• Negotiated for critical contract modifications which hampered performance from software engineers due to lack of funding.
• Supported internal and external audits on government contracts and government website.

Confidential, Little Creek, VA

Operations Project Manager/Resource Manager

Responsibilities:

• Client and customer management provided on a daily basis.
• Negotiated with Operations Department in planning future mobilizations.
• Directed and coordinated organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
• Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
• Prepared Change Management documents on a daily basis to update chain of command on changes.
• Prepared project charters, project plans, staffing plans, risk matrices, communication plans, and change management tracking documents.
• Managed deployments by coordinating with higher commands to resolve issues. Resolved numerous HR issues for over 120 reservists.

Confidential, Elmendorf AFB, AK

Budget/Financial Analyst

Responsibilities:

• Processed purchase orders, purchase requests and government contracts. Client and customer service provided on a daily basis.
• Familiar with Defense Travel System and served as a Defense Travel Administrator.
• Utilized EDA (Electronic Document Access)/EDM (Electronic Document Management) to track travel liquidations.
• Reconciled 2007 budget which involved contacting reserve military members to inform them about travel voucher filing procedures. Adjusted budget according to new travel vouchers being filed.
• Managed client relationships by troubleshooting problems and providing great customer service.
• Negotiated and coordinated with Customs Department on a daily base to resolve issues.
• Directed investigations to verify and resolve customer or shipper complaints.
• Managed transportation via convoy operations to receive and ship supplies, equipment and vehicles.
• Managed over $20 million worth of military supplies, equipment and vehicles.
• Ensured Return on Investment (ROI) when planned out projects.
• Planned, organized, and managed the work of subordinate staff and government contractor to ensure that the work was accomplished in a manner consistent with organizational requirements, improved efficiency rate by 80%.
• Promoted safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.

Confidential, Tampa, FL

Operations Project Manager

Responsibilities:

• Processed purchase requests, quotes, purchase orders and invoices for procurement and payment.
• Maintained client relationships ensuring 100% satisfaction.
• Expert negotiator with vendors regarding invoice charges, late fees and services. Saved company thousands of dollars by having fees and expenses reduced. Excellent Vendor and Resource Management was a critical factor in this position.
• Developed communication plan and executed to all parties involved.
• Utilized the concepts Earned Value Management methodology, Schedule Management methodology, Budget and Baseline Management. Monitored Estimates Confidential Complete (EAC) on several projects.
• Developed a project plan and deliverables that met identified requirements by application of, or in accordance with, accepted project management standards in the industry.
• Managed working capital and future investments. Ensured Return on Investment (ROI) when planned out projects.
• Performed Risk Management on a daily basis with every project that was ongoing or newly initiated.
• Managed the building of a kitchen for the warehouse building from the planning, measuring and coordination of labor.
• Implemented numerous projects which resulted in the recycling of scrap metal bringing in money, returning unnecessary payment of leased equipment, cleaned up warehouse yard and repairing and maintaining office building.
• Developed mechanisms for establishing, monitoring and integrating project elements, product configuration and communications concerning both change management processes and decisions by project managers, line managers and customers to meet organization objectives.