BACKGROUND SUMMARY:

• Scrum Master and Senior Business Analyst with over 8+ years of strong experience in coordinating and managing teams in an Onsite - Offshore model.
• Hands on Experience in managing projects throughout the SDLC AGILE, RUP, Iterative and Waterfall.
• Hands on experience with Agile Scrum Methodology and certified as a Scrum Master from Scrum Study.
• Strong interpersonal, communication and presentation skills developed throughout the experience in teamwork as well working with business users, subject matters experts (SMEs), quality assurance personnel and senior business management teams.
• Experience in leading Business Development and Marketing implementation.
• Experience in Agile, RUP, Waterfall, Spiral, AIM and Evolutionary Methodologies.
• Experience in working closely with Product Manager on Artifacts Such as Product Backlog, Sprint Backlog and Sprint Burndown.
• Experience in facilitating Daily Scrum meetings, Estimation Meetings, Sprint Planning, Sprint Review and Sprint Retrospective.
• Extensive experience in Gathering Requirements, analyzing, modelling Business Process Flows, writing Business Requirements Document (BRD), Use case Specifications, Functional Requirement Document (FRD), Data Dictionary, Business Continuity Plan (BCP).
• Design and develop dashboards using B.I tool QlikView by joining data from different data sources
• Developing and maintaining requirements Trace-ability matrix and defining strategic solutions for business needs.
• Experience in leading/coordinating Scrum & QA teams, delegating the tasks and coordinate the team towards destination effectively.
• Experience in all phases (Black box Testing, Build Verification Testing, Functional Testing, Regression Testing, Installation Testing, Unit Testing, Integration Testing, System Integration Testing (SIT), System Testing
• Experience in being Agile Coach in few projects
• Facilitating Workshops, RAD, JAD and DRP Sessions.
• Proficient in creating UML diagrams including Use Cases Diagrams, activity diagrams, entity-relationship diagram.
• Proficient in creating conducting GAP analysis using AS-IS and TO-BE business, Impact analysis, Risk analysis.
• Proficient in business development, client and project development, along with strategic planning.
• Communicated status of efforts to management and business partners on a regular basis to ensure that all stakeholders have accurate information throughout the process.
• User training and on boarding, conducting User Acceptance Testing (UAT) with business users and project stakeholders.
• Extensive Experience in Re-Engineering and Business Modeling with analytical, critical and problem-solving skills.
• Managing and presenting regular PMO updates to senior management.
• Excellent analytical and problem-solving skills in designing, developing and implementing innovative business using new approaches and technology.
• Implementing and training on various ERP/application platforms.
• Knowledge of industry best practices (ITIL, PMI, or CMMI).
• Well versed with ITIL process (Incident management, Problem management and Change management) and Remedy tool.
• Outstanding work ethic with track record of successive responsibility while maintaining tight deadlines in high pressure environments.

TECHNICAL SKILLS

• SCRUM / Agile Methodology strong understanding and implementation.
• Experience in Design, Development and deployment of enterprise applications.
• Working with business stake holders and PMO to formally plan sprints.
• Knowledge on HP Open View, Service Now ticketing systems, TWS
• Knowledge of defect tracking systems e.g. QC, MTM (MS Test Manager)
• Health Insurance, Finance, ERP, Mobility, P&C Insurance, Knowledge of investment banking.
• VSTS 2010/12, MS Project, TFS Product Studio, Quality Center, JIRA, SVN, GIT Hub, MS Visio, Quality Center, MTM, C# .Net, Confluence, Release Management, Unix, Oracle Database

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Senior Scrum Master

Responsibilities:

• Served as a SM & BA for up to four cross functional teams developing and modifying application to server industry data and review.
• Involved in different phases of the Systems Development Life Cycle SDLC, such as requirement gathering and analysis, design, development, and testing.
• Responsible for defining the scope of the project, gathering business and system requirements exclusions
• Communicated project requirements, Business issues, solution and made recommendations.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
• Scrum master for on-shore/off-shore development & testing teams and worked very closely with the business teams to resolve requirements issues and converted these into functional backlog using version One and JIRA.
• Responsible for managing three Scrum teams to manage product backlog and successful delivery of functionalities in a three weekly scrum cycles.
• Conducts Daily Scrums, Sprint Planning, Sprint Reviews and Retrospectives meetings.
• Developed business, functional and/or technical requirement specifications adhering to standard requirement templates.
• Prepared interview questionnaires for the users and gathered requirements to write business specifications.
• Assisted various members of the project team including development, technical and business team members to resolve issues, validating results and communicating status and issues and risks.
• Responsible for data analysis, project plan, gap analysis, data mapping, all business analysis functions/artifacts, documentation and implementation.
• Worked as an interface between the users and different teams involved in the application development for the better understanding of the business and document business process flow.
• Conducted JAD sessions, communicated and maintained strong working relationship with various business groups and owners in preparing the user Story.
• Conducts Daily Scrums, Sprint Planning, Sprint Reviews and Retrospectives meetings.
• Working closely with Product Manager on scrum artifacts such as Product Backlog, Sprint Backlog, Sprint Burn down & Backlog Grooming.
• Collaborate with the team on an ongoing basis and to guide and direct the team.
• Actively participating in testing the application, including integration testing, system testing, and regression testing.
• Responsible to make sure application is delivered on time without any delays.

Confidential, Chicago, IL

Scrum Master

Responsibilities:

• Responsible for conducting Daily scrum calls with scrum team for the NAGP releases
• Play an important role in coordination with the entire team and managing the time estimates for the project
• Participate in the requirements gathering and refining business requirement from the Business users
• Coaching the team in SAFe agile best practices, mentoring the team, mediating through conflicts
• Involve in the selection process of the technical scrum team along with the Product Owner for the required expertise
• Involve in the Initial phase of Project discussion and provide ideas while creating user stories/personas to the scrum team and Product Owners
• Understand the epics and user stories at a high-level, breaking them down into smaller stories by working with Product owners and the scrum team
• Work extensively with the product owners and Scrum team during the Release planning sessions for the LTR, SSR, Transport Agreements, Financial, Trade Physical, Gas and Power application releases
• Potential to understand the impediments and take necessary steps to overcome them
• Experience in tuning the projects based on XP, ATDD, BDD and crystal approaches
• Daily status updates on the Kanban and the scrum board on JIRA and MS TFS
• Responsible for DevOps migration using the SAFe ScrumXP, Team Kanban. This migration involves the complete Integration Layer components and the core applications from the Tibco products to Redhat Openshift using Jenkins and Ansible along with the Cloud Migration
• Responsible for Confirmations, Asset Control Prices, ICOS flow, Trade physical and Trade Financial applications as a Scrum Master/TPM
• Acts as a liaison between Application teams, Product team, BaaS team, Database team for development/infrastructure changes
• Creation of the Sprint widgets, Status widgets, burndown charts in the TFS for the DevOps Migration/Financial/CIAO releases
• Creation of the Epics, Goals and Sprint plans in the Microsoft Visual Studio Team Foundation Server
• Work extensively to drive Product and Sprint backlog discussions
• Work with the Confirmations dev team and the product owners to come up with the release planning and estimate
• Extensive involvement in the Plan and Estimate phase of the tasks that needs to be allocated to each sprint
• Organize and facilitate review meetings, retrospectives, sprint and release planning and other Scrum-related meetings
• Work collaboratively with Product Owners, cross-functional development teams, and other Project Managers to support development and software delivery
• Ensure the team is getting the required servers, Disk space, Access, Other resources to do the development/other Operational activities by working closely with database team and BaaS team
• Ability to play the role of Servant leader and ensure that Agile/Scrum concepts and principles are adhered by the team
• Extensively involved in the SAFe Program level and SAFe team level meetings
• Successfully ran the confirmations and financial component releases using the Scrum practice and delivered on time by following the Agile processes
• Preparation of the estimates for the resources and the time involved for the development/Testing and implementation processes
• Presentation of the estimates to the Stakeholders after the senior management agrees to it
• Organizing daily offshore calls and discuss about the delivery status and issues.
• Preparation of the Non-Functional testing, Unit Testing, Regression Testing and UAT plans along with the team
• Provide the client with the proper projections of the project with the timelines/estimate etc.
• Ensure the team is adhering to the SLA timelines and streamline the SLA process within the team
• Great ability to understand the technical issues and provide suggestions to the team during P1, P2 incidents
• Maintaining up-to-date priority from the business and plan the decisions in the activity tracker
• Good experience on creating monthly KPIs, quarterly KPIs and Due Diligence reporting process for the confirmations trades
• Co-ordinate multiple teams during a major incident and run the incident call along with the Incident manager.
• Preparation of the weekly change management RFC’s in the BMC Remedy Management and reports related to the change/Incident management
• Strong analytical and aptitude skills for trouble shooting, installation and configuration
• Run the Disaster Recovery process annually for NAGP IL Core services, NAGP IL Vests, Infohub, Helix and CIAO apps

Confidential, Austin, TX

Scrum Master

Responsibilities:

• Involved in gathering the requirements from the business and doing the impact analysis for various systems.
• Planning sprint release and making sure team has a crystal-clear understanding of sprint goals.
• Working in tandem with Product Owner in finding ways to effectively maintain prioritize the Product backlog and release plan.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications
• Facilitating daily scrum meetings, enforcing timeboxes and responding to the impediments, tracking baseline, sprint planning and sprint retrospective
• Ensuring Product backlog is of manageable size, preparing Product Release Burndown charts.
• Involved in scrum team that the product backlogs are completed in all environments like different websites Dev, QAT, UAT and Prod.
• Provide visibility to team impediments/risks and help eliminate them
• Helping team in self-management by creating artifacts like team task board, sprint Burndown chart, impediments list etc.
• Facilitating Mid Sprint checkup to re review the acceptance criteria of committed Product backlog items.
• Encouraging team to adopt pair programming, peer review, preparing reusable components and best practice documents.
• Preparing charts showing the rate of new PBIs completed VS new one added thus detecting schedule drift in early stage.
• Managed offshore teams across different geographies.
• Ensured task completion to specification, on time and within budget.
• Representing the team to report overall project status and upcoming risks and suggest solutions about it.
• Participated in meetings, technical discussion, reviews and release planning.
• Created project charter forecasted budged and prepared resource allocation plans depending on budget, requirement and availability.
• Managed end-to-end application - planning, development, testing production, support throughout Software Development Life Cycle.
• Evaluated information radiators and Scrum issues on daily basis.
• Tracking milestones and Publishing team's progress and successes to make sure they are highly visible to product owner / stakeholders.
• Resolving internal team conflicts and Keeping the team motivated to ensure successful sprints.

Confidential

Business Analyst/Scrum Master

Responsibilities:

• Understanding existing business model and customer requirements and informing to offshore.
• Involved in JAD sessions for resolving issues involving data processing, user interface and downstream systems interactions.
• Reviewed and assisted the design team in coming up with UI Screen Mockups and Wireframes for the proposed new UI prototype.
• Extensive Technical and Business Writing skills, Business Process Flow, Business Process Modelling, Business Analysis and Testing various methodologies.
• Generating Reports and analysing the Package and Functions using Oracle Toad Tool.
• Responsible for delivering application release.
• As a functional analyst involved in requirements gathering.
• Worked as onsite coordinator and managing offshore team.
• Communicating with clients and clarifying doubts to offshore team.
• Designing, Reviewing and executing test cases.
• Responsible for reporting and tracking defects throughout its lifecycle.
• Participating in review and rework of test cases.
• Involved in Test Cases Execution and Test Data Preparation
• Experienced in Functional testing, Integration testing, System testing, Adhoc testing
• Exploratory testing, Re-testing, Regression testing and UAT.
• Offshore Point of Contact & leading team for a major release.
• Hands on experience on Roles, Profiles and Security and Sharing settings.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Created the Custom fields for sales force CRM content management.
• Created approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles
• Performed SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing.
• Coordinate of the UAT Test team & standard UAT Defect Management activities and assist with UAT tasks and projects as assigned.
• Conducting SCRUM meetings with clients and discuss regarding the enhancements in the application
• Conducting SCRUM meetings with offshore teams and updates those regarding new requirements and changes in existing application if any.
• Possess hands on experience in manual Software Testing, Planning, Delivery, CMS Management, Open Source CMS, and Testing and Bugzilla Bug reporting Tool, Content management System, Leading QA Team with 14 head counts.

Confidential

QA/Agile Consultant

Responsibilities:

• Ensured Agile/Scrum concepts and principles were adhered to, by assessing the Sales Team backlog for Healthcare Quoting Solutions, resulting in new customers enrolling quickly.
• Guided the Development Team on how to get the most from self-organization, overcoming challenges with meeting Business goals, by empowering the team to manage their committed work, removing obstacles so they can focus on the Agile process and making sure time boxes were adhered to, resulting in the team self-guided themselves through the Agile process.
• Facilitating Sprint Planning by sizing the work, looking at the backlog, selecting stories, discussing for clarity, and creating a definition of 'Done'.
• Facilitated Daily Scrum within 15 minutes, getting status, showing burndown, identifying barriers, tracking remaining hours, and giving updates on obstacles.
• Empowered users by eliciting what they valued in products, resulting in higher satisfaction in Sprints Reviews
• Held effective Retrospective by celebrating the success of Sprint, discussing challenges, determining what/how to improve and monitor for next sprint, while encouraging freedom to speak truthfully.