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Operations Manager Resume Profile

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NY

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Objective

Obtain a position as a Manager Operations Manager, Project Manager, or Business Analyst with the opportunity to lead, coach and empower team members to reach their highest potential.
Experience

Confidential
Project Manager
  • Project Management of Active Directory GPO Remediation Project
  • Distributed Lifecycle Management Program DLMP , the remediation of non-compliant items.
  • Coordinate and remediate non-compliant audit checks on Wells Fargo servers, resulting in server security level brought to the corporate compliance base line
  • Coordinate migration of current servers into new OU structure with newly created baseline GPO's that meet today's baseline standards

Confidential

Operations Manager

  • Directly managed resources
  • Recruitment of service personnel.
  • Manage service metrics to ensure profitability and customer satisfaction.
  • Work with the PMO group to develop project schedules
  • Monitoring project status and technical processes, provide solutions for greater efficiency
  • Train and mentor staff to deliver a high standard of customer service.
  • Coordinate incoming requests for service
  • Demonstrate effective problem solving, decision making and communication skills.
  • Lead, coach and mentor technicians and PM's.

Confidential

Project Manager

  • Manage multiple projects in a matrix environment
  • Communicate effectively with all levels of organization
  • Metric Reporting
  • Scope/Issue Management
  • Process Improvement
  • Requirements Management
  • Create and publish project artifacts/documentation
  • Facilitate planning and project status meetings
  • Secure appropriate buy-in/sign-off throughout project life cycle
  • Training and Mentoring,
  • Semantic view reporting project for Wells Fargo Mortgage

Consulting Assignments

Consultant

Confidential

  • Active Directory integration
  • Metric Reporting
  • Scope/Issue Management
  • Planning and directing schedules
  • Plan merger of Active Directory with US and North America networks

Consultant

Confidential

  • Active Directory project
  • Preform audits and investigate user accounts to verify they are in correct OU
  • Preform audits and investigate computer to verify they are in correct OU

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