Accomplishments

• 15 years of financial services Investment Banking, Insurance and Accounting firms leadership in windows application support and administration.
• Excellent track record for meeting new technical challenges including proven reductions to system downtime and system performance enhancements.
• Experience working on Windows and UNIX / Linux operating systems, various web servers, customized in-house and vendor applications and scripting
• Dedicated, reliable, hard working person with the communications skills necessary to work at all levels of the organization inclusive of a strong background in user training and support documentation.
• Recognized for consistently achieving high levels of productivity and customer satisfaction as a team leader, team member, and individual contributor.
• Technical Skills Programming Languages
• C Programming, Java, Visual Basic, Data Structures, Assembly Language, Ruby and Perl
• PC Software
• Windows XP, Windows 2000, Windows 2003, Solaris, AIX, Suse Linux, Citrix, SAN, NAS, Global Site Selector GSS , Clustering technologies, Office 97, Office 2000, Office XP, Cognos, Actuate, IBM WebSphere, Iplanet, and Siteminder.
• Administrating and maintaining Networks. System Internals, Apache Tomcat, BEA Weblogic, MS Terminal Server 4.0/2000/2003, IIS 4/5/6, Interwoven Worksite Document Management System, Tibco, VMware Server Software for Linux and Windows, Remedy User Request System.
• Thorough understanding of common infrastructure applications and networking technology DHCP, DNS, TCP/IP .

Experience

Confidential

Program Manager/Lead Application Systems Engineering

• Manage a team of engineers onsite and offshore in 24x5 support that provided quality and efficient work that can swiftly respond to issues or requests in an agile environment.
• Interact with business stakeholders and subject matter experts on delivery of IT initiatives in support of the business objectives.
• Continuously evaluate existing and new technology solutions and identify areas to improve standards, simplify, and enhance functionality.
• Created and improved engineering work schedules and deployments by build a SharePoint portal that provided transparency to the business and tracked the engineering tasks.
• Coordinated and decommissioned over 300 servers that provided over 5 million savings annually.
• Built and deployed windows 2008 R2 2012 servers to bring the applications up to supported standards.
• Deployed and managed custom built IIS, and SQL applications that is currently used globally.
• Created a standard for current and future runbooks that is provided to global firms.
• Worked with the developers to institute web load balancing to provide redundancy and high availability for the custom application.
• Worked with various technical teams to improve how applications are deployed by created a single click installer.
• Worked with the Technical Architecture team to implement the current standards for custom built applications.
• Installed Hyper-V servers to provide a virtual testing environment for developers to test their code.
• Created Hyper-V templates that created a standard in creating virtual servers and desktops that are deployed when required.
• Created SCCM packages and deployed applications in various environments seamlessly.
• Provided L3 support for global firms.
• Created Visual Basic Scripts that scanned our servers for system information that was used in KPMG's server inventory list.
• Created an agnostic application template that allows engineers to swiftly deploy applications on various platforms, including Hyper-V, Azure, VPC.

Confidential

Senior Windows Engineer/ Lead Application Support

• Installed and configured Windows 2003 R2 and 2008 servers.
• Responsible in updating and installing Microsoft patches and fixes.
• Redesigned the Active Directory structure to run more efficiently with third party applications.
• Worked closely with developers on installing and troubleshooting applications.
• Installed and configured KVM consoles to allow remote access to servers.
• Created new login script to interact with Active Directory to set user's profile and settings.
• Converted the old batch logon script to visual basic to provide a more efficient experience to the end users.
• Created GPO's for all users and machines that set the firm's standard policies.
• Create new development and test servers on the VMware infrastructure.
• Installed and supported WhatsUpGold monitoring software that monitors our routers, switches, Windows Linux servers to provide maximum availability across our network.
• Installed and created a SQL 2008 cluster on Windows 2008 cluster to provide redundancy and high availability for all of our SQL applications.
• Created DFS links to consolidate folder shares across the network.
• Created User Mailboxes in Exchange 2007 to migrate users from acquired companies into Marcum's exchange server.
• Created an automated vbs scripts to update all old DNS, DHCP and WINS settings to the new servers.
• Provided 24 x 7 support for all our applications and servers.
• Supported the NJ, NY, FL and LI Data rooms including cleanup, re-wire, re-rack and system upgrades.
• Installed and Configured Symantec Enterprise Vault to archive user's mailboxes and conform to company retention policy.
• Installed and configured Microsoft CRM 2011 to enable the business to manage their business relationships.
• Part of a project to upgrade our WSUS servers to SCCM to better manage patch deployments and hotfixes.

Confidential

Senior Windows Application Support Consultant

Investment Banking- Application Support

• Participated in a special, high-profile web application stability and performance improvement project that tracks all server issues and errors through one web console.
• Lead an initiative to build an application and web log repository to ingest, analyze, maintain, and distribute key application performance trending, faults and metrics.
• Developed, maintained, and supported log maintenance jobs and software upgrades on web server and SQL server.
• Work closely with application developers to interpret log data outputs and iterate what more data is needed to isolate problem areas.
• Translated application performance data into changes at all levels of the application stack, from network to application tier.
• Created VB script to deploy applications x32 x64 bit .msi automatically on servers and log the outputs.
• Created VBS script to import time spreadsheets and update SQL database with data.

Confidential

Senior Windows Application Support

• Provided Level 3 production, staging and development application architecture planning and support for internal Investment Banking applications ensuring customer satisfaction.
• Evaluated, tested, planned upgrades and enhancements for Investment Banking applications that reduced system downtime and improved system performance.
• Designed and implemented an innovative approach that allowed external clients Portfolio Management companies , and internal users Investment Bankers to upload financial data securely across the Internet through a 3-tier application infrastructure with external IIS internet into a backend SQL Server 2000/2005.
• Worked closely with offshore third party vendors as well as internal IT groups.
• Installed and supported over 100 internal servers, locally and remotely, which consisted of IIS 6.0 intranet web, print, and application servers.
• Migrated Windows 2000/2003 servers and IIS 6.0 Web servers into VMware hosted sessions. This either included importing windows servers and/or migrating applications into newly installed operating systems on Windows or Linux Suse 10.
• Built and maintained Windows 2003 and Linux Suse Ubuntu servers with RAID configurations, Active Directory, VMware Servers that increased developers' productivity by providing a quick turn around for new server requests.
• Built and configured the VMware infrastructure on a VMServer that was used as the main test and development system.
• Built and maintained Suse SLES 10 Linux Servers, Weblogic Application Servers with backend connections to Oracle and SQL servers for Investment Banking new reporting portal.
• Installed / configured SSO SAIL , and supported ASP/ASP.NET/VB/JSP applications on the IIS Servers.
• Proactively monitored servers, applications and web logs to identify potential risks before they turn into issues.
• Created Perl and Ruby scripts to backup VMware servers and automate Windows administration tasks.
• Created and ran SQL Query scripts to help identify owners of locked out documents in our IManage Document Repository and various other tasks associated with IManage.
• Remodeled and engineered the IB disaster recovery environment and created a high availability load balanced Web, Application and Reporting servers.

Confidential

Senior Software Systems Engineer/Application Support, Financial Information Services

• Provided level 3 support encompassing installation, configuration and administration for applications installed on Windows NT, Windows 2000, Windows 2003, Sun Solaris, IBM AIX servers, Web Servers, and applications servers.
• Designed, created and supported a 3 tier environment consisting of external iPlanet Web Servers, IBM WebSphere Application Server, and Actuate applications on Sun Solaris servers.
• Designed, built, maintained and supported over 100 internal intranet IIS websites and external facing internet IIS website used by Financial, Institutional, and developers.
• Created Citrix software Packages to be deployed within the organization and used in our offshore offices.
• Installed, configured and supported Cognos Actuate BI Reporting tools that allowed financial users to view their financial reports.
• Migrated all the software on NT servers to Windows 2000 2003 and assisted in the migration of SQL 7.0 to SQL 2000.
• Monitored Financial Production applications on a rotating schedule and reviewed application logs to ensure reliability.
• Trained users on new financial applications on Windows XP and updated all documentation to reflect new procedures and processes.