Service Delivery Manager Resume

SUMMARY

Having overall IT experience of 15.5 years.
I am involved in project management activities like project planning, contract negotiations, assessing performance of the associates, associate’s project allocation, release the associates, weekly status report with client, monthly status report with client, project management review, involvement in the project audits and business meetings.
Proposals and Assessment on enhancement/development projects.
Attending the project meetings with business, Confidential management, and interacting with onsite/offshore associates.
Having experience in Mainframe & Informix development solutions, maintenance, production support and in ERP Lawson.
Having experience in Retail (Supply Chain & Store Operation), Insurance (Life and Annuities), Health Care and ERP Lawson.

TECHNICAL SKILLS

Informix 4GL, Informix, COBOL II, JCL, VSAM, Informatica, MF COBOL, SSRS, Unix Shell Scripting, DB2/SQL, Teradata & SQL servers
Vantage - One, Invision, Dallas, DCS 2000, BICEPS, OMS (CoolGen), SoftGrocer (JDA), PIM (GXS)
TCI (Retalix), JDA (Space Planogram), GEAC (Infor), DCM (Teradata), Adage (Infor) and Stellent (Oracle), ERP Lawson
Informix PVCS, Mainframe IBM Utilities, REXX, Selcopy, ChangeMan, EasytrieveOPCA, SCLM, Endeavor, CoolGen
Retail, Healthcare, Insurance, Media and Information Services.

PROFESSIONAL EXPERIENCE

Confidential

Service Delivery Manager

Responsibilities:

Billing processes and contract negotiations
Project planning/estimation for enhancement projects
Weekly/Monthly status review meetings with customer
Attend other weekly client’s meetings like Change Control/ Weekly Stability Status.
Attend other IT/Business user’s meetings thereby making sure that business as usual is not impacted due to the other business/system changes.
Resources allocation and release
Time sheet approval/appraisal of the team members
Attend Confidential PMR and Audit meetings
Making sure the team is planning for Confidential events like Maitree, Fit4life etc. and executing them.
Requesting client for invoice processing and preparing project quarterly planner.
Necessary meetings with the teams (Offshore/Onsite) to make sure that team is following the Confidential processes and standards and implementing them.
Important updates to the team as and when needed.
Disaster Recovery plan and execute it on time as per Confidential ’s plan

Confidential

Team Leader

Responsibilities:

Various project management activities like Project Planning, Preparing MSR, PMR and Project Metrics.
Attending PMR review, audit meeting, daily meeting, weekly review meeting and period review meeting of the project.
On technical side, analyzing the business requirement and finding the solution for it.
Assessing the performance of the associates.
Managing the project allocation/de-allocation of the associates.
Analyzing the existing code as and when necessary for the requirement and preparing the technical design document for the developers and test plan for the changed process at the unit and system levels.
Necessary meetings with the teams as and when needed
Interacting with onsite professionals & business users.

Confidential

Technical Lead

Responsibilities:

Analyzing the functional design document, business specification documents, work requests and existing codes.
Preparing the technical design document, coding and preparation of unit test cases.
Preparation of unit test data for validating the test cases.
Self reviews as well as peer reviews of the test cases.
Interaction with onsite professionals & users
Helping the team members and managing them.
Performance appraisals and approving the leave requests

Confidential

Team member

Responsibilities:

Analyzing the specs, business specification documents, work requests and existing codes.
Coding and Preparation of unit test cases and integration test cases.
Preparation of test data for validating the test cases and involve in data migration.
Self reviews as well as peer reviews of the test cases.
Interaction with onsite professionals & users.

Confidential

Team member

Responsibilities:

Analyzing the business specification documents, work requests and existing codes.
Coding and preparation of unit test cases and integration test cases.
Preparation of test data for validating the test cases and involve in data migration.
Self reviews as well as peer reviews of the test cases.
Interaction with onsite professionals & users.