SUMMARY

• Results - driven Sr. Project Manager, PMI - Certified Project Management Professional (PMP) and Scrum Alliance - Certified Scrum Master (CSM) with extensive experience managing and working with cross functional teams in information technologies strategy development, digital solutions implementation, business process improvement, mass transit, infrastructure, financial services and telecommunications roles.
• Proven ability to effectively execute within industry leading companies and governmental agencies, while managing risk exposure, improving processes and developing relationships to improve customer experiences, reduce business total cost of ownership, and increase business growth opportunities.
• Demonstrated hands on experience developing, implementing and maintaining information technology systems across global lines of business.
• Excellent communicator with proven ability to clearly convey technology and business concepts to business partners & IT audiences.

TECHNICAL SKILLS

• Business Process Management (BPM)
• Scrum/Agile
• Waterfall
• Total Quality Management (TQM)
• HP Project and Portfolio
• MS SharePoint
• MS Project
• MS Project Server
• HP Service Manager
• Vendor Management
• SDLC
• PMBOK
• SQL
• Oracle
• Clarity
• SharePoint
• PRISM
• ReqPro
• TDP
• JIRA

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

Sr. Project Manager

Responsibilities:

• Facilitating and collecting business and IT information to develop project schedule and driving deliverables to completion
• Utilizing blended methodologies (Waterfall/Agile) to gather requirements for planning and management for development and testing activities.
• Managing project deliverables, for project scope and change management with stakeholders.
• Managing issues and risks while working with design groups to develop plans to mitigate risks and assist in resolution of issues.
• Provide regular status reporting to project stakeholders for management reporting metrics, risks, and status.
• Facilitating meetings with project teams (onshore and offshore)
• Guiding projects through the Confidential &T Technology Delivery Process (tProcess)

Confidential

Project Manager

Responsibilities:

• Delivered and executed on Georgia Pacific and Koch project objectives
• Managed projects from beginning to end throughout the entire lifecycle
• Worked with key stakeholders to validate requirements and define project scope through determination process
• Secured resources required to complete the project and ensure resources are allocated effectively
• Monitored progress of the project and made necessary adjustments and reviewed the quality of the completed work
• Communicated with core leadership regarding project progress
• Assisted with Statement of Work to define roles, tasks, milestones, costs and measures of success with the project team
• Developed detailed work plan that identified and sequenced activities to completed
• Facilitated the daily sprint meetings
• Developed communication plans, risk register and action item logs
• Analyzed financial reports to identify opportunities and resolve issues
• Managed assumptions to assess gaps to develop actions to mitigate risks
• Kept track of lessons learned

Confidential

Sr. Project Manager (Retail), Consultant

Responsibilities:

• Guided all projects from initiation to closeout through the Confidential &T Information Technology Unified Process (ITUP)
• Managed the Restoral Fee Waivers and Credit Reductions project, whose main objective was to reduce the overall fee waivers and credits given for transactions for reasons that are not consistent per business policy. This solution implemented and enhanced controls in the CSM processes to eliminate revenue leakage resulting in an annual savings of $7 million dollars.

Confidential

Sr. Project Manager, Consultant

Responsibilities:

• Served as the Technology Department principal point of contact and subject matter expert in developing the implementation strategy for an Authority-wide security awareness program. This program was designed to ensure that the Authority is meeting all regulatory requirements for information technology security, not exposing sensitive infrastructure operations, and mitigating unwanted information risks of the Authority and it’s stakeholders. This included risk assessments, firewall upgrades and software updates. The Security program included projects such as 2 factor authentication, single sign on, role based security and access management.
• Managed the HQ Data Center Rehabilitation project, whose main objective was to upgrade all existing hardware and software to address ongoing data center challenges. Some activities included reconfiguration of the headquarters and disaster recovery data centers in preparation for upgraded climate control systems, data migration, electrical equipment, fire protection systems, and cable management infrastructure. Managedphysical to virtual server migrationsand system deployments in HQ datacenter as well as collaborated with project team to determine decommissioning efforts for physical servers. Project activities required the shutdown and startup of Confidential ’s major business applications and included key resources from Applications, Networking, Systems Operations, QA, and Telecommunications. This project was established in order to maintain compliance with data center standards and maintain reliability of all Confidential ’s major systems.
• Created roadmap to reduce physical server count by 80% by the virtualization of 40+ servers
• Managed the Telephone Sustainability program to drive complex integrated projects with mainframe and web-based applications involving application managers/directors, stakeholders, system level subject matter experts, and other matrix project team members with a multi-year budget of $250,000 to 3 million dollars.
• Exhibited ability to effectively lead in the identification, design, development and implementation of the Confidential &T Migration. This project migrated the existing Voice & Data services for Internet and Frame Relay from the current BellSouth platform to Confidential &T's platform, activation of the new SIP-Session Initiation Protocol service and procurement of additional T1s (Megalink) for several remote sites. Compatibility was required with all devices and processes that were currently using old Bellsouth connections. The project redesigned, reconfigured and replaced devices or processes to accommodate the new Confidential &T platform. 53 customer sites were impacted.