Services Manager Resume Profile

Summary of Qualifications

IT and Security infrastructure project management, consulting and design/build experience with US Government, Law Firms, Education and Non-Profits.
25 years of increasing responsibilities in managing teams and operations, meeting and exceeding client/customer/employer expectations.
Extensive background in IT service management and leading projects to meet strategic objectives.
Managing data center infrastructure and delivery support services in a 24x7x365 environment.
Business development, process improvement initiatives, business compliance, vendor negotiation, proposal delivery, life cycle management and team development.
Work well independently, as part of a team and confident in contact with customers, clients and executives.

Experience

Project Manager

Confidential

Responsibilities included project management of engineering, design, documentation and implementation of IT infrastructure and security systems from concept to project completion. These responsibilities and 25 years' experience have provided the skills in the management and coordination of large-scale construction and relocation projects. Well versed in IT Infrastructure including cable plant, voice, LAN/WAN and wireless systems design, data network design, security design, construction management, facilities relocation planning and implementation.

Site Services Manager

Confidential

Developed and improved documentation and procedures concerning all aspects of Data Center Operations including server, operating system, and network hardware installations and management, network cabling installation, and disaster recovery. Additional responsibilities included serving as technical program manager during the absence of the customer's staff.
Managed a team of 18 technicians in a 24x7x365 enterprise-class datacenter.
Implemented process improvement strategy for metrics reporting on system team performance, as well as many administrative tasks used for operations monitoring and control.
Successfully coordinated delivery of large-scale deployments, one-off builds and managed ticketed break-fix services for a Fortune 100 client.
Provided feedback and design/implementation suggestions for improving customers' network and delivery systems.

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