SUMMARY:

• Confidential is and experienced Release and Change Management professional wif 10+ years of experience. Release Management in close relation to Change Management (Remedy/SharePoint) is teh process of coordinating, managing, planning, scheduling, and controlling software build through different stages and environments.
• This role includes, but is not limited to environmental activities (updates, upgrades, maintenance, security vulnerabilities, etc.) wif development, end users, operations, management, and testing teams. Teh ERM creates, maintains, and monitors change and release management repositories. Communication and collaboration wif multiple teams is also a requirement of this role. Teh ability to lead and working wif minimal supervision also contributes to making this a success addition to any organization.
• Over 10 years of experience wif Remedy.
• Over 10 years of experience wif build, deploy, test, and release engineering processes

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Release Manager

Responsibilities:

• Manage forward schedule of changes in order to plan and track all changes, releases, and events effecting SharePoint Services
• Manage teh change records for releases, maintenance, and new projects for SharePoint Services
• Attend team change control meetings and teh Enterprise change management (Remedy/SharePoint) meetings to share planned releases, maintenance, new projects, and outages of SharePoint Services
• Coordinate wif teh Scrum Master and Project Managers in Agile environment to build release schedules
• Coordinate other team’s changes into teh current release schedules
• Coordinate wif Scrum Master, Project Manager(s) and other teams to ensure SDLC processes are followed and requirements are met for teh readiness of releases
• Ensure change requests are closed out wif appropriate status and manage root cause and preventative action from problematic change requests
• Provide status and reporting of release implementations to team
• Work wif Scrum Master and testing teams (UAT, SIT, Functional, Mobile, Automated, Performance, etc.) to make improvements, identify issues, and ensure documentation is kept current
• Back up Scrum master when needed (daily stand - up meetings, burn down charts, etc.)

Confidential, Charlotte, NC

Business Intelligence Developer

Responsibilities:

• Created and maintained documentation for use in infrastructure configuration, maintenance, and upgrade planning
• Responsible for moving or coordinating application build across Epic environments via Data Courier, ensuring issues related to CID/UCI synchronization and dependencies are identified and resolved
• Developed environments strategy and maintain availability and integrity of production, implementation, training, and support environments.
• Established a sign-off process for Release Authorizations (RAs) from Epic.
• Evaluated impact of upgrades and patches on current use of Data Courier
• Maintained current noledge of technology trends including, Caché, Epic software, and participated in system upgrades and testing.
• Participated in training activities to maintain technical currency/certification and to broaden product noledge
• Acquired and maintained a working noledge of assigned applications and duties.
• Participated in department quality and process improvement
• Participated in enterprise Change Control, Upgrade Planning, Downtime Planning, and Go-Live Planning committees

Confidential - Westland, MI

Release Manager

Responsibilities:

• Coordinate major and minor release upgrades. This includes coordinating technical and application resources to implement across all environments, testing of new features and functionality and coordination for any system downtime related to updates/upgrades
• Develop, implement and manage change control process and procedures for teh platform consistent wif IT change control policies
• Participate and support IT change management (Remedy/SharePoint) processes
• Provide technical team representation in strategy and planning sessions
• Define and manage data migration strategy, processes and procedures
• Design, configure and maintain teh Data Courier interfaces
• Provide project team and organizational communications related to teh platform
• Assist in teh design and management of teh environments, including implementation of environment refresh guidelines and schedules
• Develop and maintain environment, Disaster Recover and Business Continuity and platform documentation
• Assist wif project planning and management for upgrades, including coordinating of tasks wif technical and application teams
• Review and communicate environment activities, including impact assessments for customer
• Provide support and issue resolution for data courier application and interfaces, and coordination of application and technical team resources to manage issue review and resolution for teh platform

Confidential

Release Manager

Responsibilities:

• Being a dedicated resource to oversee teh integration and flow of development, testing, deployment, and support
• Applying noledge to every aspect of teh Software Development Life Cycle (SDLC), various applicable operating systems and software application or platforms, as well as various business functions and perspectives on a daily basis to ensure a smooth process flow
• Participate and support IT change management (Remedy/SharePoint) processes
• Acting as a facilitator and serving as a liaison between varying business units to guarantee smooth and timely delivery of software products or updates
• Assuming gatekeeper responsibilities by “holding teh keys” to production systems/applications and taking responsibility for their implementations
• Performing architectural duties to halp identify, create and/or implement processes or products to efficiently manage teh release of code
• Acting as an expert in regard to software defects, issues, risks, software change requests, new development requests, deployment and packaging, and new development tasks
• Serving on a release team whose responsibility includes supporting ninety-nine percent of all mainframe applications at BCBSM.

Confidential

Senior Software Testing Implementation Specialist/Senior Technical Analyst

Responsibilities:

• Testing of Legacy mainframe systems via batch, CA7, and online which ensured a more stable production environment
• Coordinate and define project/technical batch requirements needed to lessen teh test setup time required
• Analyze, document, and resolve problems discovered in testing using TSO/ISPF during mainframe testing. File-Aid, File-Aid for DB2, File-Aid for IMS, a test CA7 system, SPUFI, and BMC for DB2 which efficiently and accurately identified potential and existing data and/or logic problems
• Set up multiple mainframe batch test environments using CA7 export/importing and converting production ready JCL to teh test systems so coding could be done faster TEMPthan if added individually
• Run concurrent batch and online tests in teh multiple test environments (IMS, DB2, CICS, TSO, ISPF, CA7, etc.) ensuring multiple tests could be conducted at once
• Act as a liaison between one or more business customers, vendors, and Information Systems representatives for user acceptance testing tasks which resulted in less rewrites of requirements and test cases
• Developing quality control standards/procedures, re-usable application and testing documentation via Microsoft Office templates and tools which resulted in a more streamlined approach to testing
• Determine and direct overall work assignments, projects, and tasks for a team by using previously created testing timelines and standards which increased productivity and lessoned time required for tasks involved
• Provide quality checkpoints to team members to assist in evaluating target objectives which improved teh overall testing performance/timelines
• Provide guidance and training to project team members which increased technical and quality assurance performance during teh testing effort
• Identify opportunities to improve team performance and effectiveness and then documenting for future use by team members
• Responsible for teh timely completion and quality of project test/quality control deliverables that expedited teh close of projects tested
• Provide teh perspective of an acnoledged expert or specialist in testing and quality control techniques which produced fewer questions and delays as teh testing effort was underway
• Report problems/defects found using Compuware’s Track Record software to expedite teh problem solving process
• Execute smoke tests utilizing Compuware’s Test Partner in order to execute multiple smoke tests thoroughly and effectively
• Assess risks and modify testing plans in accordance wif timelines to keep projects on track and on or below budget
• Provide onsite assistance wif production implementations which decreased teh time involved in problem identification
• Work alone or as part of a team to ensure a successful testing effort