SUMMARY:

• Senior Program Manager, with proven ability to manage and deliver highly complex IT systems and solutions on multimillion dollar programs while maintaining high levels of customer satisfaction and profit margin (delivering on time and on budget projects).
• Ability to identify and define risks and make proactive recommendations for mitigation / contingency.
• Program Management Methodologies, including processes such as status reporting, risk management, quality control, lessons learned, escalations, matrix organizations, communications, and stakeholder management, etc.
• Senior Manager having managed more than 8 direct reports and over 50 plus indirect subordinate resources to achieve successful program and project outcomes while managing budgets in excess of 50 million dollars.
• Having managed regional business units and strategic goals and proactively managing the P&L in excess of 80 million dollars aligned with corporate vision and strategy.
• Twenty plus years’ experience managing and mentoring staff of various levels, setting objectives, performance reviews, developing training plans, setting innovative goals and strategy, while proactively managing vendor relationships and selection.
• Holds a Master’s degree, a current PMP Certification, and SWAC ID Credential, with more than twenty years’ experience in all aspects of Program Management, Service Delivery, Site Construction Management, Program Audits, IT Infrastructure, Site Acquisition / Permitting), Data Center Build - outs & Migrations (including SAN & NAS Storage systems), Network & Wifi Deployments, Transition Management, Call center and Service Desk Technologies, Cloud Technology, Commercial and Residential Construction, Airport Systems (including: SACS (Security Access Control System), CUTE (Common Use Terminal Equipment), CUSS (Common Use Self Service), CUPPS (Common Use Passenger Processing System), FIDS (Flight Information Display System), MUFIDS (Multi User Flight Information Display System), BIDS (Baggage Information Display System), BSM (Baggage Sortation Message), PIDS (Passenger Information Display System), and PAS (Public Address System) Complex IT Systems Implementations and Deployments, SaaS & ASP Software Solutions, Process and Methodology Improvement, Point of Sale & Reservation Systems, for Enterprise customers. Advanced experience in project methodologies and PMI best practices.
• Proficient with Microsoft Office Suite - MS Word, Excel, PowerPoint, Visio and MS Project, and status reporting tools with dashboards. Utilization of EPM (Enterprise Portfolio Management) tools including IBM & Clarity.
• Personnel strengths include: leadership, self-motivated, enthusiasm & commitment, integrity, takes pride in work, while maintaining the highest level of professionalism. Possession of strong interpersonal communications skills, extensive experience interacting with senior leadership director level and above, superior organizational skills, and high ethical standards.

TECHNOLOGY EXPERIENCE::

Hardware / Networking: Avaya VOIP, EMC Storage / RAID, Systems Analyst / System Troubleshooter, SAN & NAS, Ethernet - TCP/IP, Barcode, Biometrics, RFID, Cat5 & Fiber Infrastructure

VPN Networking: Wireless and Local Area Networks

Operating Systems / Software: Windows all Versions (Including Windows 10), Microsoft Project and Visio, IBM Rational Suite Enterprise Software (IBMRPM), Microsoft Office Suite, Sabre / Amadeus / Navitaire

CAREER EXPERIENCE:

Confidential, New York

Program Manager

Responsibilities:

• Task Orders, Identity and Access Management systems solutions, including contract management, scope, change, risk, schedule and budget management, software development using Agile Scrum, QA, End to End testing, and Release Management also while managing stakeholders and delivering regular status to customer.

Confidential, New York

Senior Manager

Responsibilities:

• Northeast Portfolio management for Confidential ESS Accounts, including scoping projects, resource management & planning, including managing and mentoring project and technical relationship teams in all phases of project life cycle.
• Develop customer relationships to increase customer satisfaction while striving for continuous improvement.
• Manage and Deliver, Confidential ESS Services solutions to Large Enterprise customers including software development utilizing Waterfall, QA, End to End testing, and Release Management.
• Setting realistic expectations with all stakeholders as necessary to complete program and support services objectives and deliverables, including Network & Wifi Deployments.
• Proficient with Confidential ESS internal systems including Workday, including industry leading program management tools, standard reporting process’s and procedure’s, internal and external resource management, SOW’s, Vendor and Partner Management, Resource requests, time tracking, cost and revenue forecasting, etc.

Confidential, New York

Sr. Program Manager/Portfolio Lead - IT Systems

Responsibilities:

• complex systems deployments and transition to Cloud Technology, site construction, including Network & Wifi Deployments, projects scoping, change management, resource management, managing and mentoring project teams in all phases of project life cycle, relationship building to increase customer satisfaction and set realistic expectations.
• Portfolio Management / Task Order Management, and Stakeholder Management as necessary to complete program objectives and deliverables on time and within budget.

Confidential, New York

Senior Program Manager

Responsibilities:

• Manage and Deliver, Confidential Advanced Services solutions to large State & Public-sector customers including the Port Authority of New York & New Jersey.
• Customer Engagement/Program Mgmt. - Setting realistic expectations with all stakeholders as necessary to complete program objectives and deliverables.
• Manage network and Wifi Deployments and wireless site audits, Cloud implementations, software development utilizing Waterfall and Agile Scrum, QA, End to End testing, and Release Management.
• Proficient with Confidential Advanced Services internal systems including Oracle project (OP), Primavera (P6), DCP Delivery Collaboration) including industry leading program management tools. Datacenter site construction, standard reporting process’s and procedure’s, internal and external resource management, SOW’s, Vendor and Partner Management, Resource requests, time tracking, cost and revenue forecasting, etc.

Confidential, New York and Baltimore, MD

Senior Manager - Program Management Service Delivery

Responsibilities:

• Program Management on a large scale airport IT Task Orders, and security systems deployment, including Site Construction Management, Confidential LAN / WAN, Rapiscan & Smith's (AT2) X-Ray Unit technologies, and L3 (ATR) Body Scanner units. Directs efforts for Northeast region while managing all related staff and program deliverables, including (SOW development, site surveys, manage network and Wifi deployments and wireless site audits, lead construction meetings, site acquisition and permitting, lead negotiations with unions, commercial site construction / build-out, management of all subcontractors and field efforts), liaised with senior management within Confidential and Confidential to ensure projects status track and ensuring the highest levels for customer satisfaction.
• Resource Planning matrix organization, project audits, including managing and mentoring teams in all phases of project life cycle based on PMI methodology, Develop PMO processes and strive for continuous improvement initiatives.
• Senior Manager as part of large scale IT data center transition, Cloud Computing Environment build out, Call center technology upgrade for the new IVR “Interactive Voice Response” system, including all aspects of vendor & subcontractor mgmt.
• Support and drive due diligence which results in identification and reduction of risk.
• Applies leadership skills and program management methodologies to plan, execute, monitor and troubleshoot transition plan / objectives
• Setting realistic expectations with all stakeholders as necessary to complete program objectives and deliverables.

Confidential, New York

Senior Manager

Responsibilities:

• Program Management, Systems Implementation, and Software as a Service (SaaS) Solutions.
• Software Development and Implementation services, infrastructure & hardware deployments, data center migrations & build outs, data integration and logistics management.
• GDS systems development and implementation.
• Project Portfolio Management, PMO audit measures, project health status, scheduling, planning, matrix organization navigation, complex systems implementation / network deployments - Directing large scale projects and programs to achieve recognized revenue.
• Ensuring the highest levels for customer satisfaction, ensure governance compliance, develop standards using lessons learned and best practice for optimum program and project success, documentation, installation management procedures, procurement management, contract management, vendor & subcontractor selection / management.

Confidential, New York and Boston, MA

Senior Manager

Responsibilities:

• Lead construction meetings, manage network and Wifi deployments and wireless site audits, site prep and management of all subcontractors and field efforts. - site acquisition and permitting, lead negotiations with unions, site layout & construction including electrical, HVAC, low voltage data cabling, drawing review and redline as-builds, project health status, project planning, equipment deployment, etc..
• Vendor & Subcontractor mgmt., Red line drawings and project closeout documentation.