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Program Manager Resume Profile

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Career Summary

  • Highly successful Project Manager with over 1 6 years of experience using CMMI Quality Gates, PMI, Waterfall, Staged Delivery, Agile, SCRUM and proprietary client methodologies for managing large scale SDLC projects.
  • Eight years of Web Development. Managed development of high profile e - commerce websites and mobile applications. Extensive experience in project planning, requirements analysis, change control, project leadership, and customer relations management.
  • Detail and goal-oriented project manager with strong interpersonal and communications skills.
  • Excellent conflict resolution capabilities, using active listening, contrasting and other crucial conversation techniques to ensure maximum productivity through enhanced motivation.
  • Experienced in sales and marketing.
  • In-depth project experience in the financial industry, banking and insurance P L .
  • Web Technologies: DHTML, TCL/TK, JAVASCRIPT, JSP, JAVA, HTML, Action Script, C, .NET, SQL
  • Software/Server Capabilities: MS Project, Advanced MS Excel, Primavera, MS Office Suite, Visio, IIS, Apache, UNIX CVS, SharePoint 2010 Portal, Project Server, TFS, IBM Web Sphere Commerce, SAP, Clarity, QC - Test Director, JIRA, GreenHopper, FishEye, Cruicible, SQL Server
  • Foreign Languages: German, Hebrew, and Romanian

Professional Accomplishments

  • Directed 3 geographically distinct teams simultaneously on banking projects with a combined budget of 2.6M.
  • PM/BA/Test Lead for luxury car financial services provided expertise consultation on third party letter library purchase, car purchase site revamp and various reporting projects.
  • PMO PM and Test Lead on a 1.3M budget project at a top retail company, implementing cost reduction through enhanced catalogue planning features.
  • Managed e-commerce project that put car insurance company's products on the web, increasing revenue streams by 21 within 2 months after launch.
  • Coordinated international team, building a unified web traffic reporting infrastructure with a budget of .8M, using only available resources - not adding any purchases.
  • Mitigated directional risk to young company, resulting in a 1M cost avoidance.
  • Maximized revenue opportunities on all websites by working closely with marketing / advertising vendors to ensure company's goals and objectives are met.
  • Implemented online ad campaigns for high profile customers, generating high volume traffic to their products' websites.
  • Initiated and oversaw implementation of in-house Rich Media ad tool, saving about 1.2M in overhead costs.

Professional Experience

Confidential

Sr. Project Manager Consultant

Liaison for MGS at ODJFS, assisting client with monster.ohiomeansjobs.com applications.

Confidential

Sr. Project Manager Consultant

  • In charge of several projects for the Texas OpCo with budgets ranging from 160,000 to 4,000,000.
  • Oversaw project teams of various sizes working in scrum team spaces.
  • Created project management and budget plans for all projects.
  • Negotiated funds and resources with project sponsors and managers.
  • Continuously communicated with stakeholders, including C-level managers to ensure project transparency and overall shared success.

Confidential

Sr. Project Manager Consultant

  • Managed three projects simultaneously, converting from proprietary technology to .NET utilizing entire SDLC process from Concept to Closure.
  • Directed three project teams, including on-shore and off-shore resources.
  • Worked with executive managements on status assessments and risk analysis.
  • Provided technical guidance to development team as well as management.
  • Successfully launched two projects to production on time and on budget.
  • Completed work with nucleus team on larger conversion project with a budget of about 1.7M.
  • Created higher level of transparency through unique SharePoint designs of various status indicators.

Confidential

Program Manager

  • Initiated, planned and executed usability test with financial professionals for new product development.
  • Reviewed test results with executives and recommended course of action.
  • Worked with offshore team of 23 developers including 2 senior engineers, 2 DBAs and 1 architect to implement conclusions of UX test.
  • Created concept plan and mock-ups for mobile application and reviewed with executive management.
  • Implemented new ALM software and configured according to company's needs.
  • Conceptualized and helped create new design for key feature of main product.
  • Reviewed and prioritized requirements with executive managers, and directed offshore development team.

Confidential

SR. Project Manager

  • Worked simultaneously with 4 different relationship managers on several e-commerce projects with budgets ranging from 25,000 to 900,000.
  • Identified business needs with stakeholders and helped define requirements.
  • Refined approach to intranet redesign on SharePoint Portal.
  • Oversaw testing in QC TestDirector and coordinated bug fixes with developers and business testers as well as QA manager.
  • Created scoring system for 3rd party vendor's RFP and in-house presentations, helping stakeholders make an informed decision on 800K software purchase.

Confidential

SR. Project Manager

  • PMO representative, overseeing internal application enhancement and development project with a budget of over 1.2M.
  • Developed the project plan with technical leads, stakeholders and off-shore representative.
  • Upheld oversight and reported status through Clarity and SAP, as well as internal status reports and decks.
  • Prepared test strategy, project and budget plan and presented it to all stakeholders, including C-level executives.
  • Maintained project website in SharePoint, using workflow feature for change control and documentation sign-off.
  • Updated Quality Center Test Director with test plan, creating scenarios, test cases and steps.

Confidential

SR. Project Manager

  • Led e-commerce project team consisting of 2 BA, 3 .NET architects, 6 .NET developers, 1 Delphi specialist, 4 QA engineers , that put car insurance company's products on the web and phones, increasing revenue streams by 25 within 5 months after it was first released.
  • Implemented additional enhancement projects ranging from small to large in size, to further strengthen and expand the e-commerce revenue stream.
  • Facilitated SharePoint 2010 migration and design of new project portal in that environment. This new portal interfaces with Team Foundation Server and DOORS Business Rules Engine .
  • Oversaw business analyst's activities to help establish and maintain good business relations with stake holders.
  • Produced status reports and ran weekly update meetings with senior management.
  • Worked directly with VP of Marketing Strategies to increase traffic to company's website, using social media sweepstakes, local contests and viral video marketing strategies.
  • Increased web traffic from 20-30K pre-launch to 150K post project launch and 300K after implementation of marketing strategies. Overall unique visitors rose from 3,000 to 12K.
  • Identified project scope with stakeholders and worked with project team on estimates for Statements of Work.
  • Managed change requests, risks / issues and decisions with stakeholders and project team, ensuring on-schedule and on-budget delivery of projects.
  • Ensured user friendly, as well as secure design of customer facing applications, by working with 3rd party penetration testing vendors, meeting PCI compliance.
  • Instituted templates for the Project Management Office, including communication plans, requirement documents, implementation plans, status reports, resource allocation schedulers.
  • Cooperated with AppDev Manager on database migrations and data warehousing project. This entailed migrating data from DB2 to Microsoft SQL and ultimately moving the migrated Data into an ETL based data warehouse, applying scrum methodologies.
  • Developed SDLC strategies and deployment plans with all sub-departments of IT, including Application Development, QA, CM, DBA, Networking, Information Security and Helpdesk.

Confidential

Project Manager/Business Analyst

  • Executed Graphics Design software license sharing update project, to be implemented by all U.S. E-Sites plants and R D .
  • Coordinated license updates for hundreds of terminals throughout the company's departments.
  • Presented project plan of license sharing project to executive management and secured budget for execution Budget: 35K, Benefit: 2.3M cost avoidance of purchasing additional licenses.
  • Oversaw hardware installation at new Indiana plant for production scheduling software, working with senior engineers, architects and DBAs and keeping C-level officers up-to-speed.
  • Provided budget plan to executives and ensured team's adherence to the plan. Installation project was completed successfully and within acceptable ranges of budget and schedule.
  • Negotiated with 3rd party vendors on pricing and availability of their software, based on approved budget and schedule of the project.
  • Identified and mitigated risks with vendors, project team and project sponsors, ensuring on-time and on-budget delivery of projects.
  • Managed system implementations with software/hardware engineers, architects, DBAs and System Administrators, ensuring no outage was inflicted to ongoing production cycle.

Confidential

Program/Project Manager/Business Analyst

  • Conducted a needs assessment and implemented SDLC processes for a 12 person, on-line advertising/virtual video startup company.
  • Hosted ongoing communications with CEO and team leads to ensure requirements are met.
  • Worked with CEO and VP of communications on increasing traffic to company's website, using viral video marketing, as well as SEO strategies increasing overall traffic from 20K to 150K.
  • Implemented a company-wide Project Management methodology modeled on PMI best practices for an average project budget amount of 50K
  • Researched and delivered more cost effective alternatives for business expansion resulting in 1M savings to bottom line.
  • Performed process and continuous improvement analysis, resulting in a process time savings of an average of ten days.

Confidential

Project Manager / Team Lead / Business Analyst

  • Led teams of 4-12 Designers, Developers and QA for Web Product Design, asset assignments, LOE Level of Effort estimates, and SDLC process conformance.
  • Interfaced with IBM WebSphere SAP using content management system, SEO and reports generation as well as e-mail marketing newsletters to members.
  • Served as key front-end developer for two major e-commerce sites, consulting business managers about efficiency of user experience.
  • Executed full life cycles of annual redesigns to meet external partner's advertising needs.
  • Procured and coordinated resources staff, equipment, vendors, consultants, and project teams.
  • Managed budgets ranging from 250K- 30MM for assigned projects.
  • Monitored project progress through daily status updates surveyed from team members.
  • Conducted risk assessments on an ongoing basis to ensure project budgets and schedules.
  • Created and implemented a tool for in-house rich media ads resulting in a 1.2M cost savings in delivering advertisements to the Web site.
  • Collaborated in the development of subscription services for products following the Waterfall methodology and switching to Agile.
  • Assigned LOEs to project milestones.
  • Managed change control through verbal and written communication and weekly spreadsheets.
  • Oversaw and monitored resource assignments to ensure leveling.

Confidential

Project Manager / Sr. IMD / Business Analyst

  • Launched AIM Today Product Instant Messaging including: requirements development, feature planning, concept design, and resource allocation
  • Generated approximately 15 MM page views per day with welcome page product, contributing an estimated 30 of the overall revenue from ad sales for the AOL Audience division.
  • Organized and led internal promotional video for AIM Today, including editing and filming.
  • Oversaw the development of Online Community Pages, driving an additional 20 increase in online traffic to the main product.
  • Managed AIM.COM redesign 250 350K coordinated with business owners and management on product requirements, design specifications, architecture and implementation.

Confidential

Project Manager/Team Lead

  • Defined requirements and oversaw the technical development of reporting tools for page-view and click-thru tracking of company's e-commerce sites and their data storage needs from the data warehouse.
  • Managed weekly team meetings of up to 25 people globally to review progress developed and distributed weekly project status reports to senior management and staff.
  • Established processes and procedures resulting in increased operational efficiency from product conception through implementation.
  • Advised management on future product development needs, creating 1.8 3M in additional streams of revenue.
  • Created the project plan, business case, and subsequently gained project approval from senior management and customers.
  • Established and led 6 person QA Department implemented QA standards and procedures, built bug-tracking infrastructure resulting in high quality web pages with improved UI/UE, trained and managed team.
  • Served as liaison for stakeholders among international teams, facilitating schedules and tasks.
  • Lead developer of a subsidiary Web site

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