PROFESSIONAL SUMMARY

Seasoned Project Manager with over 8 years of experience leading internal application development and infrastructure projects to ensure that all projects meet scope, time, budget and quality expectations, through planning, controlling in many different compliance, application development, technical architecture, and operations environments. Good working knowledge of databases, network security, windows server, VMWare virtualization solutions, Network storage and IMS Mainframe, MVS-z/OS systems. Demonstrated leadership skills in a matrix organization, with the ability to build an effective cross-functional team and develop the individuals on the team.

WORK EXPERIENCE

• Senior Project Manager, Confidential Leads HPOM installation/removal of CAU monitoring software migration for network, system application servers. Mid-range -current and mainframe 2010-2012 Coordinates installation/infrastructure to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing. Identified Scope and work that needed to be performed in order to deliver the new monitoring software for multiple mid-range environments to migrate CA Unicenter to HPOM and disable, remove mapping on specified features or functions of the legacy monitoring systems.
• Major activities include preparing due diligence on severs, some with shared infrastructure. Checking Opsware for monitoring existence and access, pulling resources to engage network and firewall engineer and requirements to open Port 383 so that the monitoring system could communicate. Identified team members, Sys Admin, Wintel, UNIX, DBAs, Tools Engineers, Tower Leads, Account Team. Planning included all change controls, connectivity, defining work waves, submit IMACs for adding custom attributes, FRCRs to open port 383, resolving NAT IP ranges for servers in scope, implementing agents on servers from non- monitoring to monitoring status. Schedule server planning in Waves, determined by client maintenance schedules. Risk mitigation included determining root cause analysis example: high CPU utilization server communication issues upfront, assigning firewall and network resource for escalation, preparing correct server patching and version identification and build capacity before agent rollout.
• Licensing budgets were prepared/ordered to the forecasted availability. Worked to reduce cost by identifying client cost savings by removing CAU mapping. Project methodology included SDLC. Tools utilized, client agent inventory and ADMS EDS client tool used to identify server work outages. Full project lifecycle involved scheduling dev, test and production servers for cutover, followed by production acceptance, configuration management per client. Biggest challenge: Managing multiple environments and many different metrics collected for various clients. These client were identified having infrastructure where monitoring needed to have minimal impact, CPU, memory and disk footprint needed evaluation. Some UNIX servers did not have enough memory, a SYS Admin would be required to increase in order to install the monitoring agent. Many of the clients standard tools did not meet the requirement of the agent installation, analyses were required to locate MSI, HPSA tool to install HPOM agent and bring this infrastructure analysis software to the level optimization.
• Clients project results include displacing CAU, NSM, BMC, Tivoli with HP Operations Manager, reducing the annual external license spending. Project included removing high level event flow rules to determine faster outage solutions. Scalability of HPOM servers per instance to reduce footprint of over 60 thousand management servers across 4 regions.
• Mainframe project: Data migration enhancements or rewrites of existing mainframe and midrange applications. SDLC lifecycle: Design, testing, performance, configuration, performance testing, gap analysis. Platforms used: Oses: Linux, Windows, Solaris, Frameworks: .NET, Oracle Database, Java Hardware: Confidential
• Facilitate technology courses for BS-IT programs. Prepare online lectures, discussion questions for students in an asynchronous environment. Perform administrative, facilitation and technical functions for all classes. Provide instructional technology as way of communication between students and faculty. Monitor Blackboard and newsgroup technology requirements for class.

Confidential

• Managed 10 compliance software development programs at multiple sites in efforts with federal and state disclosure reporting requirements obligations, supported services and compliance guidance, while implementing systems and assuring comprehensiveness, maximizing efficiency ensuring legal business conduct. Able to efficiently collaborate with other functional areas modifying processes to address identified risks. Responsible for developing Project Plans using MS Project. Performed IT Resource leveling and monitor ongoing resource availability. Managed resource assignments including submitting requests for additional resources / tasks to the project plan, monitoring current allocations and forecasting future needs by defining their needs and determine core application requirements. Confidential
• Managed implementing Dealer communication application development programs/ authoring tool to distribute Dealer incentives and information . Worked with help desk group to get Saab user IDs and Passwords created to enable access to portal financial applications. Worked with internal teams to coordinate project management of website enhancements. Created software distribution reporting portal. Tracked SAAB project issues, assumptions, risks, change requests, and status reports using MS Project, for portal metrics. Collected weekly status updates from the project team. Prepared status reporting, and metrics reporting, on all project risks and issues, maintaining the respective logs. Developed and promoted Saab Dealer IT Security Awareness program through DW Connect and The Edge publications. Worked through Archway Marketing Corporation to coordinate schedule production of marketing products for dealerships.

Confidential

Managed VW Dealer infrastructure implementation initiative. Coordinated infrastructure components to deliver performance and security while seeking to maximize the lifecycle of the investment. Worked with VW Dealers and IT vendors. Documented and coordinated all internal network environments- PC/Laptop, LAN configuration, software, wireless networks, security and Internet guideline bandwidth requirements for 30 dealers. Visited 13 dealerships to coordinate and coordinate vendor network administration and installation of VPN and web portal for service shops. Maintained relationship with dealers and vendors throughout implementation. Developed policies procedures for operational processes for VPN and portal installation.

Confidential

Lead and changed the entire software inventory process for all departments at GM Headquarters-Warren site. Made major improvements in work flow and cost savings. Worked with other ITS functions to identify and document procurement requirements and created requisitions for IT purchases. Identified differences between software reporting in asset management and the discovery tool and facilitated resolutions of differences between machines. Worked closely with Assets Management and Procurement Team from procurement to disposition for compliance.

Confidential

Managed rollout for the Leveraged help desk, coordination of equipment with vendors, and desktop support teams for installation, PC set-up. Maintained client intranet content documentation for help desk policies and procedures using MS FrontPage. Provided support for escalated calls, 1st level help desk technical applications for 7 external clients. Trained and mentored 18 agents on MS Office products, XP, 2000, NT, Novell operating systems, and messaging MS Outlook Novell GroupWise systems. Mentored agents in diagnosing, troubleshooting, analyzing and resolving customer technical concerns via telephone and documented calls in VANTIVE tracking system. Attended and provided presentations using MS PowerPoint for weekly operational meetings for agents and senior management. Forecasted call center needs for future planning and provided senior management weekly phone and level of service statistics.