SUMMARY

• Proven leader and driving force for new technology adoption with broad and deep technical knowledge. Extensive experience in Program management, Cloud Operations, delivery and driving transformational projects. Passion in community services.
• Over 15+ years of IT delivery and Operations experience. Cloud Operations management in various areas including technology vision strategy, program management, solutions and enterprise architecture, software development, supporting roadmaps, and design within a broad range of IT environments.
• Extensive experience in delivery and support of Oracle ERP services, Hadoop, Teradata, Cassandra, and SAP HANA.
• Experienced in design and build of cloud services (Database, compute, storage and network)
• Experience in adopting Agile/continues delivery process /Dev Ops and understanding of Kanban process/Jira.
• Technical leader in designing and delivery of DB Platform as a Service(PaaS) for cisco private cloud platform
• Worked with IT leaders/clients to get enterprise data needs, related technology needs and driving architectural changes
• Understanding of diverse customer requirements, priorities and process. Business acumen in Confidential, insights and related business processes
• 8+ years of experience in managing developers, Technical project managers and full stack engineers
• Clear understanding of finance, managed 12M+ budget and team size of 50+ global engineers/developers
• Strong in talent retention, establish accountability, mentor, empower employees and reward individuals based on results
• Experience in Problem solving, exec communication and crises management in production operations

PROFESSIONAL EXPERIENCE

Manager IT

Confidential

Responsibilities:

• Responsible for production operations of Cisco IT databases and infrastructure. Supported DBs of multiple technologies and versions including Oracle 10g/11g/12c, RAC, ASM, DataGuard, Golden Gate, and Oracle ERP services.
• Design and deploy of enterprise data service offerings (Hadoop, Teradata, Oracle OBIEE and BI tools) in private cloud platform, understand business needs and operationalize applications. Coordinate with IT Architects, Data Security team, Enterprise data Biz teams.
• Responsible for ETL process to delivery reporting data to CFO/biz teams to publish Quarterly numbers and analysis
• Provided leadership to master data transformational program, worked with Biz on data need and Application architects to fulfil custom requirements in IT private cloud environment.
• Executive (SVP, CIO..) Service reviews, metrics driving team productivity measure and budget forecast was part of responsibility
• Drive projects following Agile process - leverage Rally, Jenkins, uDeploy, uRelease, user story planning, SCRUM standups, monitor team productivity.
• Build resilience compliance roadmap and testing plan. Coordinate with business, application owners and Infrastructure team to implement changes. Publish near zero downtime metrics.
• Cloud Operations - Production incident, problem and change management, monitoring using science logic, Oracle OEM, AppDynamics and custom tools. Easy of using cloud service through ChatBots, Exec Mobile App using SAP Roambi tool, communicate with sr execs, customers and stake holders.
• Managed team of full stack engineers, PMs and Service Managers and budget (4M+). Optimize services through automation and by improving team productivity.

Technical Manager IT, Infrastructure Delivery

Confidential

Responsibilities:

• Provide leadership to drive data center migration program, legacy to cloud ready initiative.
• Orchestration of provisioning life cycle management of new application requirement, encapsulate resilience, standardized templates and leveraging cisco products. Built cloud ready order fulfillment and delivery process.
• Built cloud ready costing model, provide value add story to customers on cloud model and liaison between business and application dev teams.
• Design and build PaaS for database services and made it cloud ready, covering multiple data store services - Oracle, SQLServer, MySQL, and MapR & Hadoop products.
• Built big data platform and migration to new data center for cloud ready - Large Hadoop cluster leveraging MapR product.
• Responsible to build Oracle ERP systems covering most of the Oracle tools and migrate to cloud ready data center. Optimized migration process and showcase to cisco potential customers.
• Design and architectural support to large Data center program for Cisco IT Large Scale services. Highly complex legacy application migration involving multiple programs.
• Employee retention, managing programs with in the budget and untangling and simplifying infra footprint was challenging journey.

Technical Manager IT, Infrastructure Operations

Confidential

Responsibilities:

• Responsible to manage Data Centre Ops - Managed 1200+ Prod and Non-Prod DBs.
• Achieved 99.97 highest availability numbers for Oracle DB/ERP Biz critical environments through proactive monitoring
• Responsible for security, SOX compliance and Audit process.
• Vendor management, optimized licensing cost by consolidating across IT.
• Conducted Training, technology workshops and technical seminars to build technical talent.
• Exec service reviews on IT Operations health and compliance.
• Cost avoidance by 2 Mil through purge and archive leveraged advance compression (Oracle)

Senior Project Manager

Confidential

Responsibilities:

• Managed project with team of 12 to build large Cisco IT Data warehouse, built ETL process and managed prod deply
• PM for large Cisco IT ERP systems upgrade, managed boundary systems involving 200+ downstream systems.
• Optimized DB cost by 1.8 Mil through consolidation. Championed Operation Excellence initiatives by creating definitions, metrics, an implementation plan and reduced IT expenses by 2 million