Summary

Respected and self-motivated professional with more than 15 years of experience managing multiple projects simultaneously. Extensive experience managing large scale projects, change management, and process improvement. Passion for creating and leading project management offices that help organizations identify, prioritize, initiate, manage, and track the most critical projects. Strong track record of collaboration, creating effective partnerships across organizational lines, and establishing thought leadership around shared organizational challenges. Highly skilled in tracking details, communicating deadlines, and following up with internal and external partners to ensure on time completion within budget. Known for being trustworthy, supportive leader of people.

Areas of Expertise

Professional Experience

Agile Project Manager II PMO

Confidential

• Report to the VP of Project Management Office and Business Process
• Responsible for managing and directing the implementation of 7-12 projects including the definition, development, delivery and deployment of quality solutions Collaborate with senior management and sales teams on project development, pre-sales meetings with clients, and definition of enterprise architecture.
• Responsible for consulting engagements starting from Scope definition, RFP, Development, Testing, Training Implementation and adoption of complex, critical systems.
• Proactively define and monitor project issues and risks and develop mitigation plans, responsible for planning, coordination, management and execution of multiple concurrent, complex, cross-organizational Infrastructure. Acted as liaison between IT and Engineering Departments. Lead User Acceptance Testing and Knowledge Transfer sessions. In person presentations to the Production Review Board.
• Track progress of the projects and deliverables and regularly report status to project team and internal and external customers OSC/ESC communications, Participate in Quality Assurance process to ensure that software development fulfills requirements documentation and adheres to architectural design, integration standards, and security policies.
• Quarterly budget forecasting for IT projects and budget monitoring for multiple software development projects.

Project Highlights

• Salesforce Reimplementation- Led and managed year-long re-implementation of company Salesforce instance from RFP
• through Implementation using Agile SCRUM methodology.
• Managed consultants offshore developers in Kiev and India as well as internal project teams.
• Provided all users with a new streamlined, Salesforce Org Managed post production operations support team for 4 month as well as system enhancements.
• Enterprise Workflow Management System Upgrades- Managed upgrade of company provisioning system MetaSolv TBS Managed all consultants, developers and QA resources.
• Enterprise Product Catalog- Led and managed yearlong implementation of enterprise product catalog- initiation to implementation Managed consultants and development team across cross functional organizations through System Integration, UAT and Operations.
• Customer Portal- Led and managed project from initiation to implementation utilizing SCRUM methodology Managed cross functional resources across requirements, development, testing and operations for delivery of a superior customer facing solution. Managed post production support Provide project leadership to 6-10 employees and off shore resources on various projects including production timetable, status reporting, client/project team coordination, quality assurance and overall project management.
• Developed needs analysis for training. Designed and developed all video training materials with media agency.
• Delivered all training sessions Live WebEx .

Project Management Office

• Led and managed the adoption and deployment of the Lightpath Project Management Office. Ensured sponsors, project managers, business analyst and business owners were equipped for their roles.
• Created and implemented transition plans to evaluate multiple PMO models, templates, and practices from corporate legacy orgs, and defined the go-forward model for our organization.
• Defined and implemented the new PMO projects methodology, working with Senior Management and internal customers to ensure full adoption and compliance.
• Provided hands on guidance for Project Managers and Business Analysts as they led enterprise-wide projects utilizing the new methodology.

Production/Project Manager- Interactive Marketing Commerce

Confidential

• Report directly to VP of Product Development
• Spearheaded numerous complex projects Created, managed and maintained project plans and documentation for all department projects Responsible for project status reporting and scheduling Ran weekly project status meeting liaison between Management, clients, Network Management, Digital Services, eMedia, and others on various projects
• Responsible for the workload prioritization of internal resources Managed and maintain internal project management database, Design and built request for change database to be used by sales and other outside departments Participate in internal testing on all projects Manage all development bug/defects

PROJECT HIGHLIGHTS

• Telescoping- Provided cable customers with new technology enabling them to view interactive advertisements along with their standard programming.
• Branded Ad Channels -Managed and maintained enhancements and launch of new Branded Ad channels. Master schedule creation and maintenance, Resource evaluation/selection of internal and offshore resources
• Contract and vendor management with assessment and progress evaluations, Status reporting both executive and team level across program for all phases of delivery.

Project Manager

Confidential

• Managed special projects and collaborated with various departments in preparing projects details/plans updated clients/users on the status of their projects and ran weekly status meetings, Managed communication through completion.
• Collaborated with various departments to manage project implementation led development team and acted as liaison to all levels of senior management.

PROJECT HIGHLIGHTS

Information Systems Intranet- Led and managed the redesign of the IT intranet site. Maintained appropriate documentation for projects and supported newly formed Project Management Office worked with business users in emphasizing resolution of issues, Responsible for the workload prioritization and management of resources, Developed project status/briefs and managed communication throughout the project.

Client Services Manager Consultant

Confidential

• Reported directly to VP of Client Services
• Liaison between Senior Management, Designers, Analysts and Developers on all projects
• Responsible for all aspects of projects including project management, expectations management, scope management, communication, resource scheduling, development resource assignment, QA/UAT and maintaining high-quality products using agile methodology, Provided OSC/ESC communications
• Responsible for post-sales client programs and customer satisfaction Established and managed client relationships with key decision maker at various levels in the organization
• Maintained excellent communication with the client and internally regarding customer account status Implemented internal project request/report process and database, Participated in the recruitment and hiring activities, including interviewing and candidate assessments.
• Client Accounts Included:: Nike, Pepsi Co, Coach, Honeywell, Singapore Airlines, Wrigley

Project Manager- Global Information Systems

Confidential

• Reported directly to the VP of Global Information Systems CIO
• Spearheaded numerous projects and collaborated with various departments Prepared all projects details/plans Updated clients/users on the status of their projects and ran weekly status meetings Collaborated with various departments to manage project implementation
• Created and maintained project plans, maintained appropriate documentation for projects and supported Project Management Office, Worked with business users in emphasizing resolution of issues, Responsible for the workload prioritization and management of resources, Developed project status/briefs, OSC/ESC communications
• Maintained CIO intranet website Maintained software databases and licensing, Created and maintained the department intranet site
• Provided Intranet technical support to users who may have questions/concerns regarding the website
• Liaised between marketing, technology, finance, human resources and senior management on all projects.

Project Manager

Confidential

• Report directly to the VP of Product Development
• Examined current trends in relevant market with use of heavy Internet research
• Collaborated, and developed project management methodology for department Liaised between departments across the company on project management issues
• Created schedules, interfaced with clients and internal team Reviewed contracts and legal documentation for projects researched information and technologies for individual projects Liaised with clients and third party vendors Ran weekly meetings with clients to initiate discussions of new programming options and project specifications.
• Led and managed the adoption and deployment of the Datek Online Project Management Office. Ensured sponsors, project managers, business analyst and business owners were equipped for their roles.
• Defined and implemented the new PMO projects methodology, Provided hands on guidance for Project Managers and Business Analysts as they led enterprise-wide projects utilizing the new methodology.

PROJECT HIGHLIGHTS

• Streaming Online Stock Quote Display- Managed implementation of numerous enhancements to Streamer Online stocks quote display managed internal project team and coordinated release schedule.
• Responsible for ensuring that all projects are completed on time. Responsible for consulting engagements, starting from Scope definition, RFP, Development, Testing, Training ,Implementation and adoption of complex, critical systems proactively define and monitor project issues and risks and develop mitigation plans
• Datek Canada- Led and managed two yearlong implementation of Canadian branch office. Worked closely with the Canadian Branch team to implement Datek technologies in compliance with Canadian law.
• Managed various projects and led team of 10 developers and technical leads Responsible for client relationship management, Developed project documentation on all projects Supervised inter-departmental teams composed of a Web Producer, System Developers, Designers, Marketing, Advertising and Quality Assurance Testers

Project Manager

Confidential

• Reported directly to Principal of local New York office/Northeast Region
• Created schedules for all projects with Directors and Clients
• Managed and maintained project updates for various projects Interfaced with clients and internal teams Reviewed contracts and legal documentation for projects Maintained various resource and project databases
• Maintained active communication with vendor program managers Prepared all statistical data presentations, reports, and other documents Maintained hardware/software inventory databases
• Tracked appropriate project expenditures as they related to the local office and budget approved and authorized payment of project invoices.