Professional EXPERIENCE

Completed the CCNA Certification course at Vatterott College, St. Charles, MO via the Cisco Networking Academy. Obtained CCENT, maintained a 4.0 average throughout the course. Aspire to attain CCNA.

UTCassociates/Volt Consulting

Confidential

Contractor for AT T managing largest voice data world-wide network in the Saint Louis, MO Global Customer Maintenance Center GCMC . This position utilizes multiple business inter-dependant state-of-the-art applications that provide automation, eBonding, customer interaction, Access Provider support, circuit/network testing and dispatch capabilities. Interface with Remedy ticketing system to provide customers up to date information relating to their type of service s . Applications include, Business Maintenance Platform 2 BMP 2 , Netscope/ATM/FRX, Alcatel, NCOEs,CSU/DSU, CTP PMs scripting tool. Looking Glass for Juniper, Cisco and various networking platforms, Smart Chat workgroup/customer coordination application and other proprietary AT T databases. Pulling PM statistics and running Automation tests via CTP and BMP2 for results of ckt health and layers 1 - 3 conditions. Technologies and type circuits include but are not limited to MPLS, POS, Frame-Relay to include monitoring traffic and manipulating configurations and registers in the AT T Frame Switches. Troubleshooting DS0s, T-1s, T3s and higher, ATM, PPP multi-links, HDLC, POS, IP-MIS and BGP, ensuring various networking layers are functioning between the AT T core network, access provider edge and customer premise circuit s /equipments. Interface with various technical groups and sister hubs to provide global services to US and International customers.

Confidential

• Assist in configuring over 300 VOSIP phones at AMC Headquarters on Cisco Call Manager. Researched upgrading Cisco Call Manager clusters, from two clusters to one, including disaster preparedness locations and converting the current Publisher/Subscriber server platforms and IOS from version 4.3x to 7.1 2 a.
• Troubleshoot and configure Tandberg VCS- Expressways, VCS-Controllers, TMS server, and VCS-Gatekeepers and assist customers testing Video Tele-Conferencing calls and VoSIP/VTC conference calls.
• Created in-house documentation with Power Point screenshots of Tandberg VCS Control, VCS Gatekeepers and VCS Expressways to include registrations, protocols, zones, sub zones, SIP, call compression, call history and endpoints.
• Created response back to DISA is response to DIACAP for the CUCM server cluster software and hardware upgrades.

Active Secret Security Clearance.

Project: Support of the DISA IP-NOC

• IP-NOC Network Controller responsible for functional operation of day to day activities within the GNSC IP-NOC.
• Tier I monitoring of network operations, managing, troubleshooting and restoring to service any component s of the DISN GIG-E network, including NIPRNET, SIPRNET, DISN CORE, DISN-LES, Tactical Missions and DCN networks.
• Utilized the Remedy Ticketing Management System TMS , NETCOOL Classified/Unclassified Network Monitoring System NMS and E-Health to document and diagnose problems in the GIG-E network and quickly assert viable solutions in support of the War Fighter.
• Coordinated, controlled and ensured timely implementation of Authorized Service Interruptions, ASI's. .
• Troubleshot equipment on a daily basis including Cisco and Juniper T640 M320 routers, switches, modems, CSU/DSUs, multiplexers, channel banks, Promina, commercial telephone lines, smart jacks, Midas patch panels, ATM, Optera Multi-Service Provisioning Platform MSPP - Cisco ONS 15454s, satellite shots, a variety of Cryptographic equipments, HAIPE, PPP, multi-links, HDLC, ethernet, ATM, interface cabling LAN/MAN/WAN, BGP, OSPF, Ethernet, source-to-destination routing issues and various routing, networking, computer and VLAN switching anomalies. Interfaced with MSPP, IDNX and OTN SONET teams to resolve local and global military and federal agency networking and communications equipment issues.
• Escalated issues to higher Tiers and lateral functional groups as required.
• Informed management, sister NOCs and customers of issues that require higher level visibility.

Reacquired a SECRET CLEARANCE for this position.

• Wachovia Securities res. October 1st 2007, now Wells Fargo Advisors
• Provided Tier III level support to the A.G. Edwards Network Operations Center.
• Performed various duties on the Enterprise Network as a member of the Network Implementations Team NIM , including receiving and coordinating engineering packages relating new implementations/ modify existing configuration with the AGE Engineering team and or customers.
• Implemented Engineering Packages and originated internal projects to be coordinated after stock market hours via the Change Calendar process. These engineering packages vary in scope from installation of individual servers to complete installations of Autonomous Systems AS's .
• Installed and maintained routers, applying Cisco IOS code and configuration files on GSR 12,000's, 7200s, 6500s, and 2800s.
• Configured PIX 525 firewalls installed and configured Catalyst series switches - 6500E, 5000s, 3550s, 3500s and 2900s. Creating VLANs, turning up switchports, implementing Inter-VLAN trunking and VTP.
• Investigated, troubleshot and resolved networking issues as a member of Network Technical Support. Experienced adding and removing servers from Radware WSD farms, created WSD farms via Configware software. Created internal projects such as server, switch and router additions to the Enterprise network and the TNT test AS.
• Experienced with SMARTBITS, Schimiti, SnifferPro and Ethereal Network traffic analyzers. Basic experience with wireless, access points and the 802.11g protocols. Assisted team members installing CAT-5 e w/POE to Cisco IP Phones and computer data connections to customer locations on various projects.
• Used many infrastructure topologies to include CAT-5, CAT-5 e , CAT-6, SAN 50-micron and long and short haul fiber optic cabling 62.5 micron with MTRJ, LC, SC, GBICs, SCP connector types from NAS/SAN servers to Cisco EMC2 DS-C9513SAN switches.

Data Center Move:

• Moved various autonomous systems to the new F4 Data Center and provided redundant disaster preparedness facilities and schemes at Missouri Research Park MRP .
• Coordinated and tested new WAN connections to connect the various AS environments to the F4 networking infrastructure with the servicing ISPs.
• Supported the conversion of Nortel WAN connectivity over to the AT T System via Cisco 15454 DWDM systems to the F4 Network Equipment room and M7 telco area.
• Assisted in the merging of networks between A.G. Edwards, Wachovia Securities and Wells Fargo Advisors.

• Maintained the Edward Jones Frame Relay and ISDN networks.
• Researched, ordered and installed a new Frame Relay T-1 for Edward Jones utilizing Paradyne 3161 CSU in a Comsphere CSU/DSU programmable chassis.
• Populated the bandwidth with new WAN circuits for ISDN dialup access to various vendors and Work-at-Home employees via the AT T Frame Plus services.
• Loaded IOS code and configured Cisco 1600 series routers, D-Link hubs and Hewlett Packard HP4000 printers for vendor and WAH scenarios.
• Performed builds on IBM NT workstations for vendor and local campus builds.
• Procured, coordinated, installed and maintained ISDN and Frame Relay services from source to sink. Performed Level IV troubleshooting and problem resolution.
• Created Visio drawings and made recommendations on improving network technologies and implementation.
• Taught ISDN and Frame Relay technology classes to networking peers and other groups in IT.

• Consulted with the Y2K Task Force providing guidance and recommendations regarding the Y2K Millennium bug for fiscal, September 9, 1999 January 1, 2000 and leap year.
• Helped set up Windows NT and SUN Sparc Stations to a fiber network in classified and non-classified environments and tested PCs to a central concentrator.
• Produced a local phone/contacts directory to include newsgroup addresses and websites for clock rollover data.
• Assisted conjure and man the Turbo Y2K Helpdesk and provide format and status for daily briefings to Command and Control commanders.
• TS/SCI Security Clearance re-instated for this contract.

Confidential

• Activated and maintained over 3000 Cisco/NetEdge router network for Wall Street Brokerage firms - Payne Webber, Comm Diso, JP Morgan, UUNET, Goldman Sachs and Reuters Stock Quote networks.
• Uploaded Cisco IOS and configurations for a UNIX database server via TFTP protocol to newly installed routes and switches throughout the MFS MCI/Worldcom in various equipment concentration points throughout the US and Europe.
• Provided Level IV support from the Private Network Management Center PNMC in Oakbrook, Chicago for the first two months and further support after the PNMC migrated to the Brooks Fiber building in Town Country, St. Louis, MO.

• Serviced numerous communications systems and networks in Japan, and Scott AFB supporting the Defense Information Systems Network DISN Global network and the Defense Red Switched Network DRSN which provided Red Encrypted communications services to all CINC commanders world-wide.
• Held a Top Secret security clearance for over 20 years. Over 13 years with an TS/SCI
• Confidential Provided high-level communications support within JASDAF and the Kanto Plain with high bandwidth microwave, satellite, broadband, voice and digital communications throughout the Pacific theater, to include Japan, Philippines, Korea, Hawaii, Ft. Buckner, Guam, Australia, New Zealand, Indonesia and major communications facilities within the United States.
• Installed and maintained various Tele-communications equipments that interfaced with the DCM-100 Digital telephone switch, performed baseline circuits testing for voice, data and video circuits. These tests included test tone level 1004 Hz, envelope delay, longitudinal balance, harmonic distortion, phase jitter, net loss variation, terminal impedance and frequency response.
• Provided communications systems briefings 3 times a week for the 1956 Communications Commander and his staff - providing status of major aircraft takeoff and Instrument Landing systems, microwave, Tropospheric scatter, HF and Broadband systems.