Scrum Master Resume

SUMMARY

Certified Project Management Professional (PMP) and Professional Scrum Master (PSM I) with 6.5 years of extensive experience in Information Technology (IT) and business management.
Proven ability to support multiple projects with medium to high complexity projects in project planning, implementation and execution.
In - depth professional work experience in waterfall and agile project delivery methodologies.
Profound experience in dealing with international clients, customers, and business owners of multinational giants such as Microsoft and Amazon
Worked in software development, support, administration and migration projects
Proficient in using project management software s and tools such as Microsoft Projects, Visual Studio Team Foundation Server (TFS), and familiar with JIRA, Primavera
Industry experience in Sales, Insurance, Retail, Healthcare and eCommerce domains
Fluent in English verbal, written, facilitation, and presentation communication skills
Strong interpersonal skills with the ability to work under pressure and handling multiple teams with minimal supervision

PROFESSIONAL EXPERIENCE

Scrum Master

Confidential

Responsibilities:

Managing, supporting and directing customer service, accounting, operations and IT teams for the smooth execution to increase eCommerce sales
Developed new vendor and partner relationships by creating and maintaining an effective relationship
Negotiated with vendors in order to obtain the most favorable prices to become competitive in the e - Commerce marketplaces with potential sellers

Project Manager and Scrum Master

Confidential

Responsibilities:

Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.
Provided constructive feedback to team members by motivating and highlighting key areas to improve
Increased productivity of 8 team members by 30% through personality development training
Ensured that project deliverables meet business needs

Technical Environment: Microsoft Projects, Microsoft Team Foundation Server (TFS), Microsoft Office, SQL Server, SQL Server Integration Services (SSIS), SQL Server Analysis Services (SSAS), Power BI, Power Pivot

Scrum Master and Developer

Confidential

Responsibilities:

Utilized the best scrum practices to help the team to increase their velocity by 63%
Organized and facilitated all scrum - related events
Removed team impediments for delivering the sprint goals and objectives in a timely manner
Facilitated team and cross-team retrospectives to build good working relationships among the 3 teams
Enforced Kanban principles as a scrum master that resulted in the reduction of cycle time by 20% thus increasing the team's throughput in less than 8 weeks
Suggested and migrated legacy (1990 s) insurance project to the latest ETL project
Proposed new deployment method for agile projects and reduced project maintenance by 50%
Initiated process improvement activities in complex projects which helped customers to reduce the processing time and cost by 35%, and increased productivity by 27%
Worked with teams on automation and continuous integration and development projects

Technical Environment: Microsoft Projects, Team Foundation Server (TFS), Microsoft Office, SQL Server, SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), JIRA, SharePoint, Power Pivot

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