OBJECTIVE

Secure an Analyst / support position which can utilize extensive Mainframe and IT skills, in workflow analysis, application configuration, programming, documentation, End-User Support and/or project management.

Technical Skills

• Software: AllScripts - SCM 5.0 / 5.5., Client Connect, Citrix, Soarian Financials, GE Centricity Business MS Project 2002/2007, Windows 2000/XP/Window7, MS Office, MS Outlook, Sharepoint, MS Visio, Solasphere. Mainframe: DEBUGGER, IDD, OLM, DMLO, OLQ, TSO/ISPF, ENDEVOR, OS/MVS, MVS/XA, MVS/ESA, MVS/JCL, IBM Utilities, VM/CMS, VIA-SOFT, FILEAID, ABEND-AID, DOCUMERGE.
• Languages: SQL, CICS, COBOL, ADSO.
• Databases: IDMS/R, MySQL, DB2, VSAM.
• Hardware: IBM 3033, 3081, 3091, 4381, 4391, PC's and peripherals.

Relevant Experience

Confidential

Consultant

• Complete Revenue Cycle Management training for Major Healthcare Organization in Soarian Financials and GE Centricity Business.
• Provide activation support to Medical Group practices and Central Billing offices during conversion from IDX to new Revenue Cycle Management systems.
• Support areas of new and existing patient registration, appointment scheduling, patient demographics, insurance eligibility request and response, MSPQ, patient relationships, guarantor, subscriber, authorizations and referrals, check-in, check-out, co pays and batch balance.

Confidential

Volunteer

• Hardware / Software Support Windows 7 Workstations.
• Monitor and facilitate Server Tape backup process utilizing Symantec Backup Exec.
• Manage customer support mailbox.
• Support Newborn Hearing Screen case management and Metabolic Web based Applications for State Dept of Health WA, CA .
• Utilize Quickbase for issue escalation to appropriate resource.
• QA HL7 message requests and answers for the State Dept of Health WA .

Confidential

System Analyst Per Diem

• Complete SCM AllScripts Config-1 Patient List, Enterprise Structure, Reports and Printers, Security and System Access ,
• Config-2 Dictionaries, Communication, Order Progress and Security, Order Entry, Order Sets and Order Browse ,
• Clinical Documentation Flowsheets, Structured Notes, Free Text Notes, General Flowsheet, I O .
• Update SCM User Care Provider information for Residents and Attending Providers.
• Manage workstation support center requests for additions and deactivations.
• Open / close cases with the TSC for printer additions and replacements to the Citrix print server clusters, change server printer address for old and new devices.
• Test default and logical printers for proper configuration functionality.
• Troubleshoot Printer problems.
• Maintain SCM unload printer list workbook, and list of active/deactivated workstations.
• Drive cases with the TSC, status updates, timeline for resolution, escalate when necessary.
• Work with System Administrator in conducting weekly high priority case review with AllScripts Manager of Client Services.
• Work with System Administrator in scheduling Hotfix installs and testing across multiple
• environments, schedule downtime and reporting. Update Sharepoint site with hotfix documentation.
• Provide GO-Live support for Patient Discharge Instruction Note to Providers, Nursing and Patient Information Specialists.

Confidential

Intern

• Complete Sunrise Acute Care 5.5 SP1 Physician and Nursing end-user training.
• Provided Activation support during Go Live: Including assisting end users with troubleshooting the application, assisted in Command Center coverage.
• During activation: validate and assist in troubleshooting of Citrix log ins on the workstations.
• Provided user support during and after downtime with data back entry.
• Participate in Activation and project management calls and planning meetings.
• Hands on testing of new Patient Portal workflow and functionality being used to address two core meaningful use Measures Electronic Copy of Discharge Instructions and Electronic Copy of Health Information .
• Assist with Helpdesk calls and escalation process.
• Assist trainers in conducting training sessions for SCM 5.5 Nursing.
• Create User Accounts and assign groups and rights for specified accessibility.
• Hands on work in Sunrise Acute Care Configuration Tools Including creation of Dictionaries, Observation Catalog, Item Catalog, ITT mapping for ARRA measures. Express load and unload used in the development of observations, procedures and structured notes.
• Participate in all aspects of design through implementation of the Brief Op Note: Including: workflow analysis, ARRA MU Stage 1 measures capturing Surgery start/end times and Procedures , configuration of the structured note and testing.
• Testing and troubleshooting the Interface feed for Race, ethnicity and religion from the Registration system into Sunrise. Needed for ARRA MU demographics measure .

Confidential

Sr. Consultant / Sr. Programmer / Programmer

• Provide documentation, QA, maintenance, support and enhancement of major insurance carriers assigned-risk personal and commercial auto policy processing systems supporting 52 states. This encompasses all new company/state/office implementations, regulatory changes, client requests and system enhancements in areas of Underwriting, Billing, Statistical reporting and Document imaging.
• Tasked with Staff Training and development.
• Utilize SDLC methodologies for development and maintenance project initiatives.
• Develop detailed statements of work, work schedules, participate in change control, and in estimation process associated with received change requests and all other related documents as part of quality plan for various projects.
• Provide time management, progress status reports for project maintenance and development initiatives to the PMO insuring project deliverables remain on schedule.
• Verify all Project file documents are present and meet Service Organization Manual requirements prior to internal and external audits to maintain ISO Certifications.
• Member of link committee ensuring accurate code, test results and adherence to change management plan.
• Code, test, debug complex COBOL IDMS batch and Online ADSO Dialogs.