Program Manager Resume Profile

EXECUTIVE OVERVIEW

Over 24 years of IT experience with Technology Management Master's Degree and PMP certification. Experience managing full lifecycle Software Development Programs / Projects, Software System Implementations / Infrastructures and designing, installing and managing Project Management Offices PMO in the Healthcare, Government and Insurance industries. Experience includes Project Management, Program Management, Portfolio Management, Systems Integration Change Management and Vendor Management in many diverse and global environments. Experience managing the day-to-day activities of multiple, complex IT Projects / Programs to deliver tasks on time and within budget. Excellent verbal and written communication skills, interpersonal, technical, analytical and leadership skills.

PROFESSIONAL SUMMARY

EXPERT: PMP certified. Extensive applied Program / Project Management skills full Agile / Waterfall SDLC including process management / methodology, requirements gathering / design / development, information governance, systems analysis and design, use cases, release management, business analysis and design with project scoping, programming, hardware evaluation, risk and cost projections using PMBOK PMI .
MENTOR: Managed fully integrated Project and Program teams of over twenty people. Identified the need and established a training / mentor program for junior level Project Managers. Training in both Agile and Waterfall techniques and tools. Taught courses in all aspects of Project Management, including PMP Certification Prep.
PROCESS MANAGER: Designed, developed and implemented several Change Management and Project Management processes.
CONSULTING: Exemplary Customer Relationship Management expertise including managing engagements at all levels, staff and resources. Expert use of Joint Application design JAD and development as well as Scrum Agile . Focused on quality, honesty and integrity.

EXPERIENCE

Confidential

Senior Project / Program Manager

Responsible for 10 million Program / Project to upgrade legacy medical licensure software and backend infrastructure in cloud and hosted environment for State licensed practitioners. Managed internal and external IT Project team, software and integration vendors. Conducted monthly status meeting with Executive Steering Committee and Legislative body. Assisted in formalizing existing Project Management processes to a formal PMO.
Technologies: MS Project, SharePoint, .NET, Oracle Forms, multiple web services and most MS Tools

Confidential

Senior Project / Program Manager

Managed large BI Program / Project to implement proprietary data analytics software to over 2,000 kidney dialysis clinics to track patient information, history, diagnostics and other pertinent medical information for physician's care and Federal Government CMS Medicare/Medicaid reporting. Managed Change Control process and procedures for PMO.
Technologies: MS Project, Agile, SharePoint, Cognos, .NET, most MS Tools

Confidential

Senior Project Manager

Managed multiple multi-million dollar projects to revamp corporate website, bank mergers impacting corporate offices, and other internal proprietary software development projects. Created, implemented and managed all aspects of the PMO. Provided strategic direction and forecasting for PMO. This was a matrixed environment with various teams, including offshore and sizes depending on the project. Worked closely with business partners to assure value delivered as expected.
Technologies: Daptiv, Agile, SharePoint, and MS Tools

Confidential

Senior Program Manager

Managed 6 million Program consisting of multiple Projects to track prescription drug abuse and to assist Physicians in the care of patients. Responsibilities included weekly project status reporting, capacity planning, resource management and project metric communications with Senior Management.
Technologies: MS Project, Remedy, WebEx, SharePoint, Cognos, most MS Tools

Confidential

Senior Program / Project Manager

Worked with multiple Healthcare, Insurance and Public Sector clients to create / replace existing systems, internal software development projects, proprietary software implementations and creation and management of PMOs, including full Portfolio Management. Taught classes in all aspects of Project Management, including Risk Management, Time Management and PMP Certification Preparation.
Technologies: MS Project, Visio, Waterfall, Agile, most MS Tools.

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