EXECUTIVE CAREER SUMMARY

Strong professional leader with impeccable integrity and ethics who brings extensive experience in aligning Information Technology services with the corporate goals through innovation and collaboration. Proven record of achievements in architecting, budgeting, developing, securing, and deploying metrics driven, cost effective and strategically planned business solutions.

PROFESSIONAL EXPERIENCE SUMMARY

Senior Manager Network Operations and Engineering

Confidential

• Administer leadership, vision and direction to a team comprised of operational management and technical skilled employees in a 24x7x365, 99.999 uptime of a Hybrid Fiber Coax HFC network infrastructure environment for digital phone, video and high speed broadband data
• Recommend the hiring, termination, technical training, personal and professional development, and performance management review of the Technical Operations staff
• Manage five million dollars in finances for physical and network layer planning, implementation and operations for deployment of new networking and ongoing improvements, component upgrades and maintenance, inventory tracking and acquisition, configuration and troubleshooting
• Assess processes, policies and procedures for continuous improvement in technology refreshment, incident management, request management, change management, problem management, asset management and documentation commitments
• Monitor, manage and report on the operational readiness of regional critical network assets Headend, Hubs, Nodes, RF Amps, Fiber and Coaxial Cable and Preventive Maintenance programs using Big Brother Network Surveillance, Unified Network Diagnostic Tools, RSA Archer 4.0 / 5.0, Tenable/Nessus Scanning Tools, Qualys Scanning Tools, Alert Logic, Tripwire to develop Key Performance Indicators KPIs and other key network measurement benchmarks
• Execute best practice business strategies to deliver process improvement in operational integrity, optimized network performance, reliability, security compliance, business continuity, disaster recovery and risk management to lower cost and prevent future network degradation and outages
• Construct action plans to drive down the mean time between failures MTBF , mean time to repair MTTR , aging service tickets, internal and external escalations and vendor engagement
• Develop strategic partnerships with cross-functional organizations to ensure best practice solutions to critical Hybrid Fiber Coax HFC infrastructure issues through deep dive analysis to identify root causes to network issues
• Communicate project plans with stakeholders and team members to ensure a common understanding of the Statement of Work SOW by setting expectations in accordance with the project plan, maintain standard project management documentation and metrics as required
• Responsible for assembling project teams, assigning individual responsibilities and enforcing accountability, developing and maintaining a budget and schedule to ensure timely completion of all network infrastructure projects to meet the Work Breakdown Structure WBS
• Implement the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project to meet the availability of the Operating Level Agreement OLA and Service Level Agreement SLA
• Monitor and control project work measuring performance using appropriate tools and techniques in order to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders
• Collaborate and cooperate with the Information Security Department to support the execution of internal regulatory compliance requirements such as Sarbanes-Oxley SOX , Cybersecurity Framework, Payment Card Industry Data Security Standard PCI , Health Insurance Portability and Accountability Act HIPAA , European Union/Safe Harbor, Federal Information Security Management Act FISMA , National Institute of Standards and Technology NIST , to include industry compliance programs such as ISO 27001 and SSAE16, International Traffic in Arms Regulations ITAR or other federal, state and industry areas of compliance.

Senior Manager Information Technology and Communications

Confidential

• Administered the recruitment, development, motivation and retention of 4 management, 49 non-exempt assigned IT staff and 5 subcontract labor contractors
• Managed seven million dollars of operating and capital budget in accordance with established Logistics Civil Augmentation Program LOGCAP business strategy and financial guidelines
• Directed the day to day administration and operational support of CapRock Communications 3.8, 2.4 and 1.2 meter data and voice satellite communications business solutions
• Directed the network administration and engineering of Cisco 1700 and 3600 Series Routers, Cisco 3550 and 3750 Series Power over Ethernet POE Switches, Cisco 1200 and 1400 Aironet Series Wireless Bridge, Cisco 7940, Cisco 7936 and Cisco 7912 Voice Over Internet Protocol VOIP Phone back office business solutions
• Directed the system administration and engineering of Microsoft Windows XP and Server 2003, Windows 2000 and 2000 Server, Microsoft Exchange Server back office business solutions
• Directed the day to day administration and operational support of 2500 end users resolving software issues in 24 hours and hardware issues in 48 hours with a 98 customer satisfaction rate using KBR Global Service System GSS
• Engineered a Network Monitor System NMS to monitor critical infrastructure using Cisco Network Assistant, GFI LanGuard Network Security Scanner, GFI Network Server Monitor, SolarWinds Network Management, SolarWinds Network Performance Monitor to provide 24x7x365 monitoring and network support
• Enforced compliance of IT regulatory standards including COBIT, FISMA, ISO 27001, NIST and SOX to ensure the protection of IT assets and the confidentiality, integrity and availability of intellectual property
• Processed Department of Defense and Department of Justice forensic computer backups and investigations using Guidance Software Encase Forensic 6, On-track Easy Recovery Professional and Norton Ghost Corporate
• Developed the business recovery plan to ensure timely and effective restoration of IT operations and services in the event of a disaster.
• Wrote technical statements of work for IT infrastructure project upgrades, including network expansions, server deployments, wireless deployments, and data center expansion
• Negotiated IT service level agreements with global and local vendors, monitored performance to assure service levels are being met
• Served as the Information Assurance Security Officer on behalf of the Defense Contract Management Agency Administrative Contracting Officer for the Iraq Southern Region