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Program Manager Resume

New York, NY


Confidential, New York,NY
PROGRAM MANAGER 02/2002-Present
Establish and maintain client relationships with leaders of project management organizations and corporate training departments.
Develop and teach customized courses for Fortune 500 clients in project leadership, conflict resolution, risk management, quality management, process improvement, business analysis, structured design, and project management essentials.
Develop and teach Project Management Professional (PMP) certification courses for public and corporate clients with a 98% success rate on the PMP exam.
Designed a quality management program that uses statistical process control and other Six Sigma techniques to maintain training quality of KMs trainers and consultants.

Confidential, Jersey City,NJ
Managed data modeling, data administration, data mapping, and data migration projects for online broker. Advised database administrators and coached developers.
Introduced and enforced standards for data object, metadata design, and implementation.
This structured approach enabled smoother, faster, and more robust application development.

DATA ARCHITECT 04/2000-11/2000
Led analysis, modeling, and database design projects for trading systems database projects. Interviewed executives and other stakeholders, documented data and metadata requirements, created data models, developed SQL and Oracle PL/SQL scripts, and stored procedures. These projects enabled executive management to better understand companys business and make more effective strategic decisions.

Confidential, New York, NY
Managed projects to design and implement sales force licensing and NASD registration system. Led a team that analyzed requirements; created data and process models; and evaluated, selected and negotiated contracts with software and other service providers.

Designed sales force expense management system. Interviewed users, facilitated JAD workshops, reengineered business processes, and documented requirements. Enabled resulting system to let users maintain business rules and save 15 man-years in yearly maintenance.

Confidential, North Bergen,NJ 09/1996-04/1998
Generated business requirements, process models, data models, and user acceptance tests (UATs) for logistics and EDI systems. Worked with stakeholders to define scope and objectives, facilitate JAD workshops, analyze and reengineer business rules, and plan and supervise UATs.
Developed prototypes and simulations of warehouse operations systems that were used to select the most effective deployments of the distribution system design options.The resulting system saved over $5 million in annual distribution costs.

Confidential, New York,NY 1992-1996
Developed and executed marketing campaigns that doubled Oxfords membership annually for 4 years, from 55,000 members to over 1 million members. Led acquisition of new corporate and private customers. Supervised acquisition marketing staff.
Designed and implemented online, modular document retrieval database used by marketing department to build proposals and other marketing materials. This system reduced average RFP response time by 80%, from 10 days to 2 days.
Managed sales force automation user training project. New system was quickly adopted by Oxfords sales force for all product lines, increasing sales force field time by 15%.

Confidential, New York, NY 1990-1991
Managed client relations and advertising campaign development for GTE (now part of Verizon). Led production of TV and radio commercials and print ads. Awarded 1991 bronze Effie award, recognizing most effective local advertising, for our GTE Yellow Pages ad campaign.

Confidential, New York,NY 1988-1990
Managed client relations and ad development for Samsung Electronics and the National Resources Defense Council. Led production of TV commercials and print ads. Designed and implemented geodemographic marketing strategy that won the IKEA account, the agencys largest-client to-date.

Confidential, New York,NY 1986-1988
Managed client relations and advertising campaign development for Columbia Pictures International division and Howard Johnsons hotels and restaurants. Led production of TV commercials and print ads. Supported new-business efforts that won IBMs personal computer account and brought in other new clients with over $100 million combined annual billings.

Planned advertising media buys for Mennen personal products and Howard Johnsons hotels and restaurants. Designed and implemented application system to coordinate multi-agency network TV campaigns as Mennen brands agency-of-record manager. Presented media plans and post-buy analyses to clients brand managers. Coordinated TV buys with media buyers and researchers.

Confidential, New York,NY 1984-1986
Planned advertising media buys for Nissan North America, American Home Products, and Nabisco with annual media budgets of up to $18 million. Presented plans and post-buy analyses to clients brand managers. Coordinated network and spot TV buys with media buyers and researchers. Developed application to automate media planning for American Home Products Anacin brand.

Assisted in planning advertising media buys for Minolta cameras. Psychographically and demographically and evaluated TV and magazine media outlets audiences. Performed post-buy analyses of campaigns impacts.


Bachelor of Arts, Economics, 1984


Certified Scrum Master (CSM)
Project Management Professional (PMP) Certification
Certificate In Database Management


ConfidentialBoard of Directors, New York Chapter, 1996-2002, member 1995-present
ConfidentialVP Membership (2009); Mentoring Program volunteer; Logistics Coordinator, Financial Services SIG; and IT SIG, 2001-present
ConfidentialNew York Chapter member, 2002-present
ConfidentialChair, Project Management SIG, 2004-2009
Confidential, member, 2009-present
Confidential, member, 2011-present

Key Skills

Agile and traditional PMI-based project management.
Consulting: training, coaching, and meeting facilitation for Fortune 500 clients.
Business analysis: business process reengineering, data modeling, process modeling, JAD facilitation, and data warehousing.
Business development: customer relationship management, sales, and marketing.
Software development: quality management, statistical process control, and user acceptance testing.
Experienced user of relational database systems, including SQL, Oracle PL/SQL, MS SQL Server, MySQL, and MS Access.
Power user of Microsoft Office, Visio, and MS Project.

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