SUMMARY

• Pragmatic Scrum Master cum Business Analyst with 9+ years of experience in business analysis implementing a variety of projects in Retail, Finance, Investment banks and Financial Institutions.
• Extensive knowledge, expertise and involvement in various phases of Software Development Life Cycle (SDLC) in Waterfall, Scrum, Agile (Extreme Programming, Test - Driven Development) and Scrum-Waterfall Hybrid software development life cycle environments.
• Substantial experience in conducting structured walkthroughs using workflow diagrams to identify, understand and conduct process analysis for business process improvement (BPR) and modeling.
• Skilled as a liaison between technical team and management, change agent and a servant leader with an ability to communicate technical information to non-technical stakeholders. Experience of mentoring the team and providing business value oriented conflict resolution.
• Strong experience in Business and Data Analysis, Data Profiling, Data Migration, Data Integration and Metadata Management Services.
• Helped business in decision making by providing SWOT Analysis, Root cause analysis, Cost- Benefit Analysis and AS-IS To-Be business analysis.
• Proficient in networking with individuals at various levels while organizing, conducting and facilitating requirement elicitation sessions such as survey/questionnaires, interviews, brainstorming, focus group, requirement workshops, document analysis and JAD sessions.
• Ability to analyze requirements and identify dependencies in project, processes, data and systems.
• Excellent writing and documentation skills in creating, modifying and analyzing Business Requirement Document (BRD), Functional Requirement Document (FRD), System Requirements Specification (SRS), Use-Case Specification, High Level and Low-Level Documents (HLD/LLD).
• Involved in Business Process Automation withPEGA systems Smart BPM suite - PEGA RULES Process Commander (PRPC) andcertified PRPC 6.1 Business architect (CBA).
• Expertise in Data Warehousing, ETL design and development process using Informatica Power mart and Power Center (Source Analyzer, Data Warehousing Designer, Mapping Designer, Mapplet, Transformations).
• BusinessAnalystfor Nationwide Marketing Operations for the rollout ofMarketoMarketing Automation Software.
• Experience with XML, JSON, REST Interfaces, Mule ESB
• Experience in understanding Stored Procedures, Stored Functions, Database Triggers, and Packages using PL/SQL.
• Detailed understanding of preparation of RACI Matrix (Responsible, Accountable, Consulted and Informed) and Requirement Traceability Matrix (RTM) throughout the process to verify adherence.
• Proficient in Requirement Management, Sprint Planning, Issue Tracking, Impediment Management, and Work Allocation using tools like JIRA, RALLY and HP QC.
• Diagnosed more advanced system issues, evaluating SQL, Jython, XML and JavaScript to identify interim and long-term technical and process solutions Diagram and ER Diagram using MS Visio and Rational Rose to support system design.
• Hands on experience usingPEGA SCRUMand Smart BPM methodology PRPC Application Profile, Application Express, Document Wizard and Application Enablement Wizard, CPM.
• Managed metrics, dashboards, regular and ad-hoc data reporting related to Service Contract Agreements and Installed Base using Business Intelligence tools.
• Good domain knowledge and work experience in Banking, Investment Banking, Insurance and Financial services, Hedge funds and trading.
• Applying Master Data Management (MDM) concepts for data alignment, maximizing analytics and business intelligence promoting corporate objectives and initiatives
• Diagnosed more advanced system issues, evaluating SQL, Jython, XML and JavaScript to identify interim and long-term technical and process solutions
• Performed duties as theMarketoSystem Admin including designing, creating and maintaining lead lifecycle workflows, as well as scoring models and supporting end users in the production environment.
• Used Mulesoft management console to monitor the request and response payload.
• Experience in performance tuning of Informatica Sources, Targets, Mappings, and Transformations & Sessions, developed batch processes and ETL tools to update the accounts.
• Experienced in creating Prototypes, Wireframes and Mock-Up Screens to visualize Graphical User Interface (GUI) using tools like Balsamiq MockUps and MockUp Screens.
• Proven Track Record in conducting AS-IS and TO-BE analysis, ROI Analysis, GAP Analysis, Risk Analysis, Cost-Benefit Analysis and SWOT Analysis to assist PO and PM in planning.
• Seasoned in facilitating Scrum Ceremonies including Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective and Backlog Refinement meeting.
• Experienced in conducting Scrum Training Workshops and User Story Writing workshops to familiarize stakeholders with Scrum process skeleton and concept.
• Developed reports utilizing SQL and IBM Cognos, assisting technical staff for any long term, standardized reporting requirements.
• Developed, maintained regression test cases using Maximo V7.6.
• Proven expertise in developing Test Cases, Test Plans, Procedures and Traceability Matrix and documenting defects using HP QC and HP ALM. Collaborated and monitored Black-Box Testing, Smoke Testing, User Acceptance Testing (UAT) and Regression Testing.
• Responsible for understanding and documenting all processes and integrationsthat involve Maximo and validating and maintaining data integrity across the integrated systems as well as within Maximo
• Experienced in working with Three-Tier Architecture, and Client Side Verification and Server side Verification.
• Detailed understanding of Data Modeling and Schemas and use of Business Intelligence (BI) to enable effective decision making.
• Thorough understanding of Business Intelligence (BI) and experience in creating interactive, analytical dashboards using Tableau and IBM Cognos for decision making.
• Experience in Service Oriented Architecture (SOAP, WSDL, XML, HTTP)
• Involved in creating training modules and training scripts for end users.
• Well versed with writing SQL queries to integrate and extract data for analysis and reporting.

TECHNICAL SKILLS

Operating Systems: Windows XP/10/Linux -Red-hat/Suse Linux/HP-UX/AIX

Modeling Tools: MS Visio, Mock-Up Screens, Rational Rose

SDLC Methodologies: Waterfall, Waterfall Scrum Hybrid, Scrum, Agile-Scrum, AgileCertifications: IIBA Certified Business Analyst, Epiq Certified Business Analyst Certified Scrum Master

Business Skills: Process Modeling, Change Management, GAP Analysis, Impact Analysis, SWOT Analysis, JAD Sessions, Project Scheduling, Project Budgeting

Data Warehousing: Data Modeling, Data Marts, OLTP, OLAP, Data Mining, Slicing/Dicing, Drill Up/ Drill Down, Pivot

Project Management Tools: MS Project, MS SharePoint Server

Asset Management tools: IBM Maximo

Requirement Management: JIRA, Rally, HP ALM, MS Office, Confluence, ClearQuest

Testing Tools: HPQC, HPALM, Fiddler, HegeHog, OSS/BSS

Reporting/BI Tools: Tableau Desktop, IBM Cognos, Tibco, MS Excel, SAP Logon, Marketo, SalesLogix, Spotfire

BigDataEcosystems: SPARK, Hadoop, Map Reduce, HDFS, HBase, Zookeeper, Hive, Pig, Sqoop

ETL Tools: Informatica, MDM, Oracle Warehouse Builder

Methodology & Continuous Integration: JIRA, HP ALM, RALLY, Jenkins

Databases: MsSQL, Oracle, MS Access, SAP HANA, WebSphere ECM.

Finance Tools: Thompson Reuters, Experian, Bloomberg B-Pipe, MorningStar.

Languages and Technologies: HTML, XML, SQL, .Net, Java, ESB Mule,and HPSM

PROFESSIONAL EXPERIENCE

Confidential, BREA, CA

SCRUM MASTER

Responsibilities:

• Worked in a cross-functional team to design, develop and implement Maximo 7.5 for Nationwide with over 1700 records with primary business units of Accounts Distribution, Underwriting and Credit Analysis
• Devised complete process model of state of the art processes and to-be processes.
• Conducted Scrum Workshops to familiarize the team with Scrum as a concept and process skeleton. Also, conducted User Story Writing Workshops for the stakeholders not proficient in the art.
• Helped PO and PM in ROI Analysis, Cost-Benefit Analysis and SWOT analysis to be prepared for potential business and technical risks to the system.
• Was responsible for handling all the incidents and problem records assigned to Mulesoft services workgroup in HPSM HP service manager is a tool used to support incident, problem, change, configuration and service level management processes.
• Involved in defining the source to target data mappings, business rules and data definitions.
• Proposed technical solution addressed migrating TeamSite, ECM Documentum and SharePoint 2007/2010 assets into EC2 Cloud-hosted Sitecore environment.
• Manage the online Master Data Management (MDM) request tool for new requests ensuring proper decision-making on master data creation, data standardization, duplication checks, data field accuracy and completeness while meeting acceptable turn-around time.
• Performs actual set up of books from Trade Capture Systems such as Reuters Kondor Plus, Autobahn, Bloomberg, Magellan, Risk Management System and Summit, down to its valuation system like Alice settlement system like Wall street / Everest Plus
• Partner with Big Data Solutions team to identify and clarify Match and Merge Rules and Survivorship Rules.
• Experience with various ETL, data warehousingtools and concepts.
• Created High Level Class structure, Workflows and Rule sets in PEGA PRPC.
• Prepared ad-hoc business reports and, conducted comprehensive analysis with written summaries providing recommendations to senior executives.
• Extensively used Informatica client tools Source Analyzer, Warehouse designer, Mapping
• Developed and tested all the Informatica mappings and update processes
• Served as both Marketo businessanalystand project manager on a project to develop a customer relationship management (CRM) database for sales and marketing
• Analyze, create and maintain enterprise master data supporting quote to cash process. Communicate with internal & external customers to address issues and provide support on data quality and integrity improvements.
• Lead modeling efforts within group of process oriented Web Developers and Business Analysts in defining business and operational requirements for electronic file /Enterprise Content Management (ECM system) modernization initiative.
• Partner with Big Data Solutions team to prioritize and clarify defects for each release.
• Collected useful requirements to design the model calculating return on investment on the life settlement policies and presented it through Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio to the next level of teams
• Presented internal financial models to investment groups. Compiled packages of documentation to fulfill due diligence and business process requirements of funding firms.
• Identified Business Rules for credit line approval by conducting extensive one-to one and focused group interviews with Subject Matter Experts (SMEs) and Business Document Analysis.
• Elicit requirements using varied techniques suited to the situation, target audience, and constraints of the environment, (i.e. interviews, document analysis, requirements workshops, surveys, site visits, workflow analysis).
• Worked with various vendors Pivotal EMC, Mulesoft, etc., for evaluation and recommendation of Third party caching products like extremeScale, Gemfire, Coherence and for ESB Expressway, Mule ESB, Oracle Service Bus
• Used PEGA Application Profiler to capture requirements and objectives into smart BPM and Document Wizard to automate creation and maintenance of documentation.
• Capable of processing large sets of structured, semi-structured and unstructureddataand supporting systems usingBigDatasystems.
• Regulatory and reporting experience while working with risk tools like Concentrix, and PnL calculation engine like dbSCORE
• Gathered requirements for development implementation of architecture, functional and technical, for e-trading Murex, Equity business cash/portfolio/derivatives/pricing in Actimize/Axiom AML/KYC, Eagle PACE/STAR Sophis/VBA/SQL/LoanIQ/Cognos
• Analyzed, modified and documented functional and non - functional requirements. Identified project, requirement, process and data dependencies.
• Gathered metrics in order to produce reports and executive level presentations on Root Cause Analysis by group and organization on a scheduled as well as ad-hoc basis resulting in all levels of management being consistently updated on the current status of all issues and Service Level Agreements.
• Created data trace map and data quality mapping documents.
• Involved in defining the source to target data mappings, business rules, business and data definitions.
• Develop PEGA CPMHC BPM driven solution that closes the gap between various organizational operating silos by managing all aspects of customer interactions via one centralized system.
• Reviewed and analyzed Business Requirement Document (BRD/HLD), Functional Requirement Document (FRD/LLD) and helped transforming them into a complete System Requirement Specification (SRS) as to enable all the stakeholders to accurately understand requirements.
• Managed and tracked regression test cases using Quality Center HP.
• Implemented SAP accounting module in ERP environment, SAP HANA Installation, administration and support experience.
• Identified actors, paths and steps leading to an output and prepared Use Cases, Use Case Narratives and Use Case Diagrams to define actors, interactions and steps to achieve functionality.
• Prepared and analyzed UML diagrams like Process Diagrams, Sequence Diagrams and Activity Diagrams using MS Visio to analyze and design structure, behavior and interactions in the system design.
• Performed extensive prototyping using Mock-Up Screens and Tableau, Mock-Up Screens
• Conducted User Story Writing Sessions to decompose BRD into User Stories and determine Acceptance Criteria for Potentially Shippable Product Output.
• Assisted the product owner in prioritizing and estimating Product Backlog Items (PBIs) to pick Sprint tasks by incorporating suggestions from cross-functional IT teams.
• Actively manage, animate and support the Sales & Marketing global network (20 states) boosting adoption of the solution and process defined and available in CRM tool (SFDC).
• Work closely with Sales & Marketingbusinessprocess owners & SFDC technical analysts to anticipate, understand, communicate and train the minor & major changes perform in the system (SFDC), as well as to prevent and communicate any change management impact.
• Organize and deliver training to all global internal and external users who create and customize the Digital Marketing Campaigns inMarketo
• Facilitated, conducted and established agendas for Sprint Ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Refinement).
• Assisted project manager and product owner to track and improve efficiency and Team Velocity using Sprint Burn-Down Chart and Product Burn-Down Chart, Work Breakdown Structure, Milestones List and Gantt chart. Also, strategically handles requirement churn
• Created Mock-Up Screens and Wireframes using UI components such as Radio Buttons, Data-Entry Fields, Check Boxes, Drop-Down Lists to retrieve data for Client-Side Verification and GUI
• Heavy involvement in Sprint Planning, Issue Tracking and Impediment Management using JIRA.
• Assisted product owner in Sprint Review meetings by facilitating product demos and backtracking them to the requirements to determine when it is DONE and shippable.
• Helped developers in enhancing Graphical User Interface.
• Assisted creation of Test Cases, Test Plans, Test Scenarios and created forward and backward Traceability Matrices. Conducted User Acceptance Training (UAT), OSS/BSS Testing and actively participated and facilitated testing of the system during Smoke Testing, Black Box Testing and Regression Testing.
• Wrote Mulesoft flows to call other webservices.
• Specialization in Pega Rules Process Commander (PRPC).
• Developed and tested all the Informatica mappings and update processes
• Created Data Models using Logical and Conceptual Entity Relationship diagrams.
• Strong knowledge of client-side validation and server-side validation.
• Logged and tracked the defects using HP Quality Center and created an error repository to support QA team in testing, tracking defects and systematically manage defects and bugs.
• Facilitated QA in Creating Staging Area, Source, Target Databases for ETL and mappings within LMA, ACBS and collateral accounts using Informatica.
• Created Deployment Flowchart in conjunction with the development, infrastructure, and network teams containing instructions for maintaining the application.
• Created training scripts, training module and training curriculum.
• Reduced EOZ (excess, obsolete, zero use) inventory by 20% through root cause analysis projects.

Confidential, BUFFALO, NY

SCRUM MASTER

Responsibilities:

• strong expertise in plan design and implement SAP Solutions, upgrade SAP Systems and administrations of ECC6.0, CRM7.0.
• Assisted PM in creating work breakdown structure and project charter using MS Project.
• Conducted extensive GAP analysis by identifying AS-IS and TO-BE process models and process flows, where, how and how big the GAP to in turn help product owner to plan how to bridge the gap.
• Elicited requirements involving vast set of interactions with various stakeholders using JAD Sessions, Structured Interviews, Process Analysis and Business Rules Analysis.
• Specification and Technical specification documents, building solutions by configuring and implementing new Procurement functionalities in SAP such as new Material Type, Purchasing Doc Types, Release Strategies, Inbound Deliveries etc.
• Managing Defects and preparing Test Scripts inHPQC.
• Providing and implementing solutions forBigDataApplications with excellent knowledge of Hadoop architecture (HDFS, Name Node andDataNode).
• Part of theMarketoGlobal Implementation Team (software solution and leading vendor in DemandGeneration/Marketing Automation)
• Assess and document current workflow and business process which incorporates the Maximo Wealth Manager System and GIS
• Supported technical staff ad hoc projects i.e. tables, graphs, data presentation, etc.
• Identified and analyzed data anomalies in Maximo and provided technical staff with system modification requirements with OTC derivatives that are required to resolve system or integration defects and bugs.
• Created new Mulesoft HCSC Gateway.
• Test Execution throughJenkinsfor continuous integration testing.
• Developed processes and mechanisms for new ECM business activities.
• Scheduled Sessions and Batches on the Informatica Server usingInformaticaServer Manager/Workflow Manager.
• Acted as a Pega Business Liason between the business and the technical team in the areas of Software Design and Development Life Cycle and Web based technologies.
• Gathered requirements for products such as swaps, forward rate agreements, exotic options between two parties.
• Provided ECM class solutions stack of open source technologies including Liferay Portal, Alfresco CMS, JBoss, Drupal, Abobe CQ, Magento, MongoDB, and Pentaho BI.
• Analyzed feasibility of business requirements and defined scope, found out dependencies by interacting with Management Business Analysts, other Subject Matter Experts, Product Owner, Project Manager and Technical Lead.
• Delivered Proof-Of-Concept POC based on testing, configuration, and implementation of various portal Integration Platform technologies against detailed requirements including: ECM, Liferay 6.1 EE, Adobe CQ 5.6/AEM, WebSphere Portal 8, and eXo Enterprise Platform 4
• Managed and tracked the company wealth using Maximo
• Created a Macro Document incorporating components of Business Requirement Document and System Requirement Specification incorporating business, functional, non-functional, data and GUI requirements which would in turn serve as the centerpiece of the project.
• Implemented SAP accounting module installation, administration and support in ERP environment.
• Code coverage using cobertura and doing automatic build deployment in Jenkins.
• Experience in using Pega BA tools like Application Profiler and Application Accelerator.
• Execute ad-hoc reports for management to decide critical business decisions that will improve the efficiency of the company
• Created Use Case Diagrams and Use Case Narratives and incorporated them in Macro Document.
• Created User Stories and led the Planning Poker game to estimate them in Sprint Planning and Backlog Grooming meetings. Also, helped PO to prioritize user stories based on business value.
• Helped product owner in prioritization of Product Backlog Items (PBIs) including the process of breaking down EPICS into user stories using INVEST criteria.
• Facilitated and time-boxed Scrum ceremonies. Helped negotiating commitments and assured parallel understanding of requirements and deliverables amongst all stakeholders in Sprint Planning Meetings.
• Timely assured development team has necessary resources to perform up to potential, tracked and removed impediments i.e. Programming in pair for a new Jr. Developer.
• Performed extensive prototyping using Mock-Up Screens and Tableau, Mock-Up Screens
• Handled requirement churn during the project by performing Impact Analysis by checking the feasibility in maintaining the triple constraint and discussing them in daily Scrum.
• At the end of each sprint conducted Sprint Retrospective meetings creating the environment for each stakeholder to freely express their opinions and suggest improvement measures.
• Used JIRA for allotting tasks, user story writing, backlog management, issue tracking, user story management and forward and backward requirement traceability.
• Defined Acceptance Criteria for User Stories to perform User Acceptance Testing. Designed Test Cases, OSS/BSS Test Plans and Test Scenarios to perform Functional Testing, Smoke Testing and Regression Testing and logged down defects and systematically managed them in JIRA.
• Created Spotfire Visualization and dashboards using Spotfire Professional.
• Used SSIS to map the data in central data repository and created Data Marts for enhanced Data Management. Used SSRS for generating reports.
• Test execution and reporting throughJenkins.
• Performed analysis using BI tool and provided recommendations to the product owner over the use of Business Intelligence (BI) tools.
• Created SQL Queries for Portfolio Drill Downs to pull necessary data from data sources.
• Created environment for self-organization and organized team engagement activities.
• Worked on service oriented architecture (SOA), REST, SOAP, XML, API.
• Created training curriculum and wrote training scripts.

Confidential

BUSINESS SYSTEM ANALYST

Responsibilities:

• Interacted with the customers and internal stakeholders to gather user requirements and their expectations from the system to create BRD, FRD and SRS.
• Documented, prioritized, managed and facilitated estimation of User Stories.
• Involved in analyzing Business Requirements and developing System Specifications.
• Created UML Diagrams using Rational Rose.
• ConfiguredCucumber Report PluginandPerformance Pluginto Jenkins to generate html test reports.
• Reported and supported ECM business strategies and change management plans.
• Tracked and reported timely performance against plans and forecast analyzed gaps and recommended corrective measures to improve productivity.
• Assessed business priorities, and advised business units by performing Risk Analysis.
• Participated in the development and preparation of the Test Plan with the testing team as well as ensuring testability, reliability, usability, maintainability and performance of the application.
• Involved in incident reporting and change management procedures using Clear Case.
• Maintained and shared documents using MS SharePoint.
• Assist staff with technical issues and ad-hoc requests.
• Working on Process and data issues for MM objects such as Material Master, MRO data enrichment, Vendor Master, Vendor.
• Reviewed, resolved and escalates ECM based issues and workflows.
• Managed test cases and logged defects using HP QC tool.
• Developed, maintained regression test cases using Maximo V7.6.
• Formed a bridge between the Project Manager and different teams with effective presentations.

Confidential

BUSINESS ANALYST

Responsibilities:

• Worked with the Project Manager in defining the scope and requirements of the project.
• Assisted in creation of Business Requirement Document (BRD) and Functional Requirement Document (FRD) and System Requirement Specification (SRS).
• Defined business rules pertaining to Order Tracking System (OTS).
• Created UML diagrams (Structural, Behavioral and Interactive) and created Information Diagrams, Activity Diagrams and Process Flow Diagrams.
• Creating GUI mock-ups using MS Visio to understand UI and UX requirements.
• Utilized MS Project to create Work Breakdown Structures (WBS), prioritized the tasks and to track the progress of the project and improve efficiency from time to time.
• Coordinated creation of Test Plans, User Acceptance Test (UAT) scripts and Requirements Traceability Matrix (RTM).
• Was involved in dealing with Change Requests by performing Impact Analysis.