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Tpi Staffing Resume

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Houston, TX

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SUMMARY

  • Extensive experience in customer service and several years in one call resolution.
  • Proficient in high - volume phone calls and escalations as well as customer retention.
  • Experience using Microsoft Excel to create reports, tables, graphs, pivot tables, lookups.
  • Scanning and uploading documents and maintaining spreadsheets combine wif running reports.

PROFESSIONAL EXPERIENCE

TPI Staffing

Confidential

Responsibilities:

  • Dispatching carpenters and Hole watch to plants nationwide and verify accuracy of count and Houston Safety Council classes are properly scheduled
  • Answering high volume phones and multiple lines to track employees head count
  • Data Entry for upcoming Purchase Orders and maintaining spreadsheets for employee’s information and testing results.
  • Placement on job orders and weekly time entry and distribution of payroll for over 100 employees in office and located in teh field.
  • Managing multiple tasks duties as office manager in addition to assistance in teh direction of teh owner of teh company such as employer and employee recruitment.
  • Qualifying customer and examining customers’ homes and roofs for Solar equipment.
  • Advised customer teh savings on switching to Solar and compared their current Kilowatts to current rate based on what Just Solar could offer.
  • Advised how install would be performed and ran credit checks.
  • Dispatching and verifying Door to Door agents and setup appointments for education purposes.
  • Inside and Outside Sales
  • Supervising several mentors which includes along wif processing and auditing payroll for cohorts.
  • Scheduling and providing information for orientation locations for employment for teh Youth.
  • While managing several mentors at a time which included but not limited to mileage recovery and assisting wif hiring process and paperwork for candidates.
  • Entering Payroll and mileage for mentors weekly
  • Spearheaded clients meet states guidelines, to receive financial assistance from government funding and grants.
  • Intake process of interviewing process before any eligibility can be determined by state.
  • Funds are limited, so teh process must be thorough and accurate.
  • Assisting all needs of Executive Director in planning charitable events
  • Payments of Purchase Orders using EDI
  • Answering high volume incoming calls seeking assistance.
  • Assistance wif SNAP and Medicaid Benefits application
  • Preparing and Distribution of food to those clients in need of service

Portal/Project Manager

Confidential - Houston, TX

Responsibilities:

  • Responsible for developing, overseeing and maintaining an Intranet for Upstream Technology
  • Administered a team of Developers and Graphic Designers to ensure proper productivity, stability and functionality of teh newly developed site.
  • Trained Executives and Administrative Assistant's on SharePoint 2010 and demonstrated to users teh advantage of this intranet, maintain confidential documents
  • Responsible of all collaboration tools (Knowledge Search, Video and Image Libraries, etc.) .
  • Administered all knowledge management and governance aspects of teh portal.

Quality Systems Administrator

Confidential - Houston, TX

Responsibilities:

  • Monitored calls all over teh world to verify teh correct protocol was being used
  • Remotely listened and graded agents to insure provide quality and accurate information to client.
  • Worked remotely for Houston and Asia agents call centers

Finance Audit Administrator

Confidential - Houston, TX

Responsibilities:

  • Contacted customers to gather brand information for Oil & Gas Branding
  • Captured data and recorded in Excel
  • Answering several phone line for account reps
  • Utilized SAP Supply and Distribution to retrieve marketer and dealer unamortized fund information
  • Verification and posting invoicing information in SAP
  • Audited program files for marketers and company owned stores, marketer and dealer files to recover unpaid loan amounts
  • Handled sale of permits, receipts or license fees
  • Maintains and monitors various records and reports of unamortized fund

TECHNICAL SKILLS:

  • SAP
  • SharePoint
  • Siebel
  • Salesforce
  • Oracle
  • Sabre
  • Microsoft Office
  • and Remedy and EDI

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