Summary

Director-level information systems professional with more than 12 years experience in systems integrations with responsibilities ranging from consulting, planning, and managing deployments to writing technical and functional requirements, testing customizations, delivering end-user training, and organizational change management plans. Experience applied to diverse vertical markets, including healthcare, banking, energy, national security, education, and communications.

TECHNICAL EXPERIENCE

• LANGUAGES/STANDARDS
• XML, HTML, CSS, XHTML, SQL, JAVASCRIPT, SCORM 1.2, 2004, Tin Can API
• APPLICATIONS
• Microsoft Project, Oracle 10 11G, Eclipse IDE, MySQL, Drupal, Joomla, WordPress, Google Analytics, Adobe Captivate, Camtasia Studio, SumTotal Systems, Peoplefluent Recruiting, PMware, Demandware, Lectora Publisher, and many audio/video editing applications.

PROFESSIONAL EXPERIENCE

Confidential

Director, Education Change Management Services

• Lead implementation team on client engagements, which includes:
• Overall project management of engagement
• Client needs assessment and consultation
• Organizational change management plan development delivery
• Client training and post-training assessments
• Direct and execute strategic plan for ISC Education, including branding, curriculum and team/project structure.
• Manage the reporting of learning programs and courses
• Oversee the development, implementation and maintenance of ISC Education policies and procedures, including enforcement of consistent practices throughout the organization.
• Direct and manage curriculum design and development that uses a variety of methods in order to ensure that learning objectives are met for each client.
• Direct and manage the design and development of core curriculum by project management maturity level and industry and ensures that it is implemented with effectiveness and efficiency.
• Developed Organizational Change Management methodology for increasing adoption rates within immature project management organizations.
• Implemented new Learning Management System for organization.
• Provide end-to-end project management process improvement for customers
• Engage customers through sales process by demonstrating product's capabilities as it related to solving their project management inefficiencies.

Confidential

Director of Professional Development Volunteer Position

In this current position, I lead and develop the team responsible for professional development, education and chapter events. I am also responsible for establishing and managing professional development programs and with maintaining relationships with providers.

Confidential

LMS Development Manager

In this role, I worked closely with our business partner, CPA2Biz, to specify business requirements, implement and test new features and functionality and set a longer term strategic direction for the e-learning platform, the AICPA Learning Center. I also identified and managed special projects of strategic importance to the group's e-learning strategy.

Confidential

Senior Consultant

• My role as a Sr. Consultant was to ensure customer satisfaction and project profitability goals were met for implementations and transitions/upgrade. Other responsibilities included:
• Assist clients in the implementation and upgrade of Peoplefluent Recruitment Management products.
• Provide project management for customer and other project teams including Functional Consultants.
• Direct all aspects of implementation - developing project plans, estimating consulting services needed, identifying risks, and directing project activities.
• Interface with client's upper management.

Confidential

Senior Technical Trainer

Deliver training worldwide to programmers to teach them the fundamental concepts of Demandware eCommerce platform and programming techniques for developing customized merchant solutions.

Confidential

Interim Project Manager

• Lead the implementation of Angel.com IVR Interactive Voice Response SaaS solution with Angel clients. Key responsibilities included:
• Managed multiple IVR projects simultaneously
• Worked closely with sales team to develop statement of work
• Led client requirements meetings
• Held weekly client status and risk analysis meetings
• Designed IVR solution based on client business processes
• Developed technical documentation for 3rd party integrations

Confidential

Project Manager/Consultant Harris RF

Led the design and development of a new web-based training process for Harris RF, a manufacturer of tactical defense radios. Migrated company from legacy development tools to new Flash/Flex ActionScript 3.0 content development integrated with other eLearning tools.

Key Accomplishments

• Decreased CBT development lifecycle by 75
• Set standards and guidelines for future computer-based learning initiatives at Harris
• Trained department on new development process
• Incorporated localization process for faster turn-around on localized CBT deployments
• Developed project management methodology for future web-training projects at Harris

Confidential

Proprietor/Head Noggin

• After the closing of Intersect Software, I opened a web consulting firm with a business partner, catering to small businesses. Key responsibilities include:
• Client project management
• Functional requirements documentation management wire frames
• Assisting clients with web marketing strategies
• Installation and configuration of content management systems and migration of content
• Development, design, and delivery of website to customer
• SEO strategy implementation
• Content management training
• Managing remote technical team

Key Accomplishments

• Increased revenue's for a number of small businesses in New England using targeted SEO approach for each client
• Improved Google page ranks for each customer by at least 45 of previous rankings.

Confidential

Technical Training Manager/Project Manager Professional Services

Working under the Director of Professional Services, developed and delivered client application training throughout the US.

Training Highlights

• Forged new relationships with existing clients and helped increase adoption rates on the CrossPoint system.
• Implemented new online training evaluations for receiving valuable product feedback
• Delivered new training offerings targeting specific users:
• Project Managers

• Portfolio Managers Executives
• Project Team Members

Key Accomplishments

• Integrated standard project management processes PMBOK into training offerings
• Qualified Intersect Software as a PMI Registered Education Provider

Confidential

Senior Implementation Consultant Technical Project Lead

• Wrote technical data center documentation for customer-specific installations, primary liaison between data center and customer, and scheduled and managed go-live deployments.
• Technical lead for all hosted deployments:
• Project lead for all technical communications with customers as well as schedule management.
• Assisted in the development of customizations by writing SQL or ASP code modifications.
• Led international development team, performed quality assurance, and wrote user test cases.
• Managed development of product customizations:
• Wrote technical and functional requirements as well as customer acceptance documentation.
• Managed every technical aspect of implementing enterprise learning management system, Total LMS, for customers.
• Identified gaps in clients' product knowledge in order to minimize need for customizations

Key Accomplishments

• Successfully implemented time-sensitive data cleansing project for Volkswagen,Confidential
• Managed multiple LMS implementations concurrently

Confidential

Key Accomplishments

• Designed, developed, and delivered new website for one of the largest school districts in the metro Boston area, Randolph Public Schools, adding valuable new content and functionality to their website presence.
• Implemented internal content management system for L-3 Communications, which increased marketing efficiencies by automating marketing materials distributions nationwide.

Confidential

Web Manager, Marketing Communications

Managed all aspects of the new corporate internet, intranet, and extranet site projects and supported web marketing programs for Proficiency. Managed vendor contracts, budgets, developers and designers through each initiative. Wrote new content to increase internet traffic, implemented web analytics technologies, and developed marketing system for web marketing programs.

Key Accomplishments

• Delivered new interactive website and web marketing initiatives on time and within budgetary constraints.
• Increased unique hit count to corporate internet site by an average of 9,000 new unique hits/month.

Confidential

Technical Creative Project Lead

• Project manager and lead developer for technical and creative deliverables for clients.
• Managed design team on numerous website and multimedia initiatives. Managed office technical procurements, hardware and software support, data backups, server and application installations.

Key Accomplishments Functions

• Saved company over 15,000 in procurement/installation costs
• Managed budgets for all client projects
• Handled resource allocation across multiple projects
• 100 Success rate for project delivery: on time, within budget, and expected quality.