Professional Highlights:

• An experienced IT Management professional with an extensive background in PMO/ Program Management, Release Management, Delivery Management, Cross Functional Management, IT Business Process Improvement, and IT auditing.
• Worked in automotive, health care, insurance, retail and utility industries
• Managed IT teams with 32 direct reports, total budget oversight and fiscal planning
• Managed PMO offices with up to 44 million dollars of projects. Completed IT total fiscal budget analysis, planning, year-end reporting cycles, and HR policies
• Handled Managed Services Contracts and other contract negotiations.
• Have worked on numerous applications for IT delivery such as SAP, MS Project Professional, Clarity, and other Agile products.
• Managed many initiatives for business process improvement and application development and business process development using JAD, ITIL v3, and Six Sigma practices, Agile, Scrum, and ADPQ.

Professional Summary:

Confidential

managed an ITIL Program set-up including multiple projects which implemented Clarity and Microsoft System Tools to track the ITIL information. This included developing business processes, developing corporate reporting, and training. Short term contract

Confidential

managed a Research and Engineering Development Program team for a very large project while owning Release/Change/Deployment Management processes. Lynda helped to write overall ITIL processes for this privately owned company that had no IT industry standard processes. Worked on development team for researching Agile deployment processes using multiple reporting tools.

Confidential

managed multiple IT teams for Change, Problem, Incident, and Implementation Release Management, as well as multiple internal company process improvement projects such as for Agile technologies and ITIL. Lynda coordinated corporate improvements managing statistical reporting and team building. Lynda also helped to build a strong Infrastructure PMO and other IT processes. Began using Clarity Process Manager to report status.

Confidential

worked with global CSC groups for demand management for GDLS as well as other processes for transition. Lynda helped to create business process improvement projects for GDLS and evoked corporate policies to manage the GDLS account for CSC. Lynda was able to transition a corporate standard to gaining a green rating that had not been rated so in more than 10 years. Also, Lynda helped to implement company processes for Six Sigma, ITIL and Agile methodologies.

Confidential

coached project managers in correct processes and procedures in order to insure successful project completion. Lynda was involved in developing, maintaining, training and auditing for CMMI Level 3 and developed process for Level 4. Lynda assisted in the daily high level supervision of projects using SPD-21. Supported corporate goals for reporting, and project statuses. Other processes used and followed included APQP and ISO2000.

Confidential

Six month multi-million dollar project for integration of Managed Services technology turn-over to EDS. This involved planning the turnover of management of all ITI service to the outsourced teams at EDS and migration of all servers to consolidated servers. Lynda managed multiple project managers and projects for the effort. Lynda also supported other small EDS projects.

Confidential

• based applications.
• Developed policies and process, which realized a 100k savings annually for the company.
• Managed numerous resources across all projects for the company.
• Managed projects, and PMO budgets, risks, issues and schedules. Developed CMMI strategies.
• Managed sub-contracting firms for project staffing, including budgeting and fiscal resource planning.
• Supported upper management in overall and fiscal planning.
• Developed internal financial and status reporting application and process.
• Supported Government contracts

Confidential

• Project Manager for the four locations listed below:
• While engaged at Blue Cross Blue Shield of Michigan, Southfield:
• Lynda served as a PMO Lead/Senior Project Manager while implementing numerous mainframe / web-based applications. Lynda worked on projects for support of changes required by HIPAA legislation in the EDI department.
• Developed and supported the building of PMO project processes involving multiple methodologies such as SDLC, PMO, and CMM.
• Managed numerous teams, including peer level project managers, budgets, risks and schedules, and preparation for CMMI certification for Level II.
• Supported upper management in designing high-level project plans, support documents and requirements gathering for web-based e-commerce and telecommunications projects. Also, supported upper management in CMM certification.
• Managed numerous projects such as Away from Home Care, HIPAA, and EDI using such technologies as mainframe, EDI, Oracle, JAVA, WebLogic, testing platforms, and QA platforms.

Confidential

• Lynda served as a Senior Consultant/Project Manager / IT Liaison for deployment of multiple HR training software applications Java web-based . Provided multiple project integration project plans, scope, time, quality, communications, risk and procurement management PMI processes for an Interactive Distance Learning IDLC and Learning Management System Oracle based application
• Administered over numerous IT and HR teams that performed application installation, rollout, training, and maintenance of deployed software.
• Performed technical support for product development.
• Completed successful implementation of IDLC software, from goal planning, communication to rollout.

Confidential

• Served as a PMO manager and Senior Project Manager for multiple software development applications
• Performed application installation, system analysis, roll-out, training, and/or maintenance of may applications such as: Primavera, CyberDocs, Documentum, Process Information, LES2000, EMPAC, Processed Information PI , Y2K databases and many other in-house developed applications with various database foundations including Oracle, MS Sequel, Processed Information and MS Access. Accessed such technologies as telecommunications and web e-commerce. Also supported company in CMM certification.
• Utilized various software engineering strategies such as JAD, and James Martin using PMI processes as the method for ensuring successful implementation of numerous projects with budgets as high as 5 million with direct reports averaging 12 personnel.
• Worked with teams to design and develop supporting databases and web-based Java, HTML, XTML, ASP user interfaces, Crystal Reports, Access, ASP pages, SQL statements and Java Scripting.

Confidential

• Lynda served as a Help Desk Management Consultant.
• Implemented the Oracle-based HEAT software with development of call handling web-based screens.
• Worked with multiple SAP teams to implement an SAP support desk using Project Management Institute recommended processes with a 500,000 budget.
• Worked with Support teams to develop web-based reporting using Crystal Reports.
• Interfaced the software with telecom and developed telecom reporting.

Confidential

• Managed, and designed layout and functions of a 11 personnel Help Desk.
• Acted as project manager for HEAT software Oracle back end and designed workflow screens, performed rollout, and training of end product into production. This involved interfacing the help desk software to the telecom system via ACD.
• Acted as Level 2/Coordinator for over 3,500 help desk calls per month - including staff training.
• Supported the mainframe CICS, Profs, Roscoe and PC MS Office, MS Windows 95, MS Windows NT, Scada, Oracle, IP Gateways, and Ameritech phone systems, including change control management.
• Performed duties of a CNA for 90 Servers across 3 states on 3,000 workstations.
• Repaired user set-ups for all locations as the only on-call person for security, password and user restrictions for client calls.
• Charged with the responsibility for connectivity issues for software and hardware using Rconsole, Pconsole, Fconsole, Openview, Dogview and LANDesk.
• Worked on a development committee to learn various mail packages such as Lotus Notes, GroupWise, and GoldMine.
• Supported AS/400 systems and acted as Change Management Control Manager and VMS Software Troubleshooter.