TECHNICAL ENVIRONMENTS

• SOFTWARE: Cerner Millennium, WinRunner Use Case , PVCS, Remedy
• MONITORING: BMC, OpenView, Netview, Tivoli
• O/S: AIX, Linux, HACMP, HP/UX, MVS/XA, Service Guard, XP, Windows 7, Apache
• DATABASES: Oracle, MySQL, Sybase, DB/2, ObjectStore, UDB, ADABAS
• LANGUAGES: C, C , JAVA, J2ME, JCL, HTML, Perl, PHP, TSO, XML, CICS, COBOL,
• NETWORK: TCP/IP v4/v6 , SNA, SNMP, Class 5 switches, Ethernet, FDDI, FTP, HL7, LU6.2, MQSeries
• PROJECT: MS Project, Clarity, SharePoint, Excel Pivot Tables , PowerPoint, Visio, Word, Intalio

PROFESSIONAL SUMMARY

Action oriented project manager in infrastructure, development, and implementation projects directing 10 to 100 staff with budgets from 500,000 to 15,000,000 within the Telecommunications, Health Care, Transportation, and Government industries that involved infrastructure, application development, and implementation projects. Strong emphasis upon consensus building, client relationships, cost control, increasing efficiencies, and maximizing performance. Experience includes full project life cycle oversight ranging from project initiation to project closure, and integrating Agile, Six Sigma, Business Process Management, Earned Value Management, CobiT, and ITIL methodologies into the project life cycle.

SELECTED ACHIEVEMENTS

• Re-engineered a telecom's 5 billion business unit's customer care systems providing 99.7 availability, vertical and horizontal scalability, and supported a 6 month product cycle from market conceptualization to product roll out.
• Took over 2 imaging projects that were a year over schedule for a regional telecom carrier and the Federal Reserve resulting in full implementation within 6 months, and customers signing contracts for additional services.
• Took over health care delivery projects that were behind schedule resulting in customers at three hospitals purchasing additional products, and expanding their infrastructures to include business continuity capabilities.
• Directed the implemented simultaneous health care delivery systems at multiple locations on the Eastern Sea Board resulting in being awarded a commendation for increasing revenue while maintaining customer satisfaction.
• Managed the implementation of a Telecommunications project to collect billing data from switches within the continental U. S. within six months after taking over project and being two years behind schedule.
• Oversaw the development and implementation of an integrated network management product for a Telecommunication's Network Operations Center within 9 months after a being assigned, and a year behind schedule.

WORK EXPERIENCE

Confidential

My Healthy Vet

Assisted MyHealtheVet office with Veteran registration, In Person Authentication, Secure Messaging, and training.

Veteran Homeless Services

Provided social workers, psychologists, and nursing staff support of homeless veterans. Work included doing an initial assessment of veteran needs, and determining what program support staff to assign veteran. Accompanied social workers to the field to identify and assist veterans living in Baltimore homeless shelters.

Confidential

Project Manager.

Managed two development projects supporting the Safety Program, and integrating Environmental Management with Enterprise initiatives. The technical environment consisted of SharePoint, Oracle, .NET, and GIS, and utilized the Agile development methodology to deliver product functionality. Mentored and directed 12 business analysts, developers, DBA's, and QC personnel. Facilitated SCRUM and Extreme Programming activities such as Sprints, modeling, backlogs, and coordinating Sprint review meetings.

Confidential

Manager, Programs. Provided program management support and business process improvement oversight at DISA including cost estimates, schedules, implementation issues, and changes to project plan as appropriate. As project manager for a data center relocation responsibilities included coordination with agencies and vendors for circuit provisioning, turn-up, and support including procurement, facilities, and NW Management. This also included coordinating with the movers, base security, InfoSec, and various contractors. In-depth planning resulted in minimal down time to developers during the breakdown, move, install, verification, and security sign off to connect to the NIPR and SIPR Nets. Other responsibilities included the capture, analysis, and developing improvement strategies. Worked extensively with Government Branch Chiefs to improve delivery performance, track work flows, and improve operational efficiencies. Developed SharePoint system to track project status including lists, workflows, and business intelligence reports integrated with SQL Server, Excel, and PowerPoint for reporting and analysis.

Confidential

Program Systems Engineer

Provided PMO System Engineering Support on the Medical Situational Awareness in Theater MSAT Program. Responsibilities included requirements DOORS , coordinating with DISA, FHP R, JPEO, Milestone Activities Critical Design Document, Capability Production Document, Systems Engineering Plan, Critical Design Review, Software Design Document, Test Readiness Review, In-Progress Review, Interface Control Documents, and development of CONOPS, Operations and Maintenance plan , and Test and Evaluation Master Plan. Interfaces included CBRN, Joint User Messaging, Cross Domain Solution, Continuity of Operations, Information Assurance Certification DIACAP , Interconnect Agreements, and Joint Medical Asset Repository.

Confidential

Program Manager.

• Provided business and technology project management consulting to government agencies and businesses in the areas of project management, governance, and infrastructure. Responsibilities included requirements, cost estimates, schedules, implementation plans, and project plans.
• Engagements through GetaFreeLancer to enhance websites. Work involved Flash image JPG, TEXT SEO Meta Tags PHP Link Directory Template Integration Product Scrolling Modules Web Scraping and generation of sub-domains from sub-directories. Technology included JAVA, JAVAScripts, Joomla, PHP, MySql, AJAX, Delphi, and C/C . Applications included Content Management, Document Management, and SOE.
• Project Manager developing RFP responses, advising on EVM system certification, ITIL and Cobit frameworks, and assisting with capture management.
• Project Manager developing project plans for physical security implementation in IRAQ. Coordinated with Iraqi and U.S. agencies for installation, testing, and training of field personnel.

Confidential

Project Manager.

Directed re-engineering effort at the Maryland Administrative Offices of the Courts. Created Communications Plan, Change Management Plan, Project Repository, and project planning WBS, schedules, deliverables, and resource allocations , and financial management. Facilitated JAD sessions, functional requirements documentation, and business process modeling BPM of current and future state business processes. For HR this included recruiting, classification and compensation, payroll, professional development, employee relations, and personnel transactions. For finance this included accounts payable, accounts receivable, revenue, budget, general and sub ledgers, and journals which included HR transactions. For grants it included proposal granting, disbursement, audits, grant award negotiation, proposal development, pass through, reimbursements, reporting, cognizant agencies, and financial tracking. Worked with Procurement developing a vendor list, evaluation criteria, and vendor selection.

Confidential

Business Analyst.

Business Analyst at Veterans Affairs developing governance processes and performance measurements for IT Strategic Planning within OIT. Work based upon Cobit, ITIL, ValIT, and Value Measuring Methodology that integrated Exhibit 300's, 53's, Enterprise Architecture, and OMB directives in a consistent manner across the organization. Worked with technical and business personnel for OMB, congressional, and GAO compliance. Efforts included collecting, analyzing, and categorizing data for scorecards. Included was the Federal Enterprise Architecture with component Reference Models and Architecture Levels, the Budget, and CPIC guidelines.

Confidential

Project Manager.

Project Manager/Business Analyst with ESTEK, LLC providing business development, RFP response, consulting services, and administration including budgeting, planning, scheduling, documentation, infrastructure architecture, and reporting. Collected data and defined requirements for infrastructure projects related to architecture using Zachman and SOA methodologies. Worked with technical and business users to define solutions that met business goals and objectives. Conducted meetings, defined risks/mitigation strategies, established communication plans, and managed group resources.

Confidential

Technical Project Manager.

Implemented, monitored and maintained health care systems at six hospital sites. Reviewed system needs of staff members, set system requirements, reviewed budget parameters, installed components and tested/debugged system. Monitored file servers, designed effective business continuity plan and deployed system upgrades to assure security and accuracy of processing. Provided architecture and support for all system stakeholders while managing operations in a matrix-managed environment that exceeded business objectives.

Confidential

Senior Program Manager.

Managed team members, quality control personnel and system developers in the implementation, support and maintenance of document imaging and archiving for an international organization specializing in system integration. Designed a matrix management environment with a budget of 2M, assuring efficient operations and system functionality and compatibility. Set project parameters and assigned workloads to team members. Trained members of a quality control team to assure quality standards for software/hardware and system applications resulting in a 60 reduction in support costs.

Confidential

Directed large-scale enterprise infrastructure projects for Customer Relationship Management integrating infrastructure with business requirements critical to revenue growth and customer relationship management systems with budgets of 12m and 100 staff. Awarded commendations four times for efficiency and quality.

Senior Project Manager providing strategic and enterprise infrastructure architecture planning resulting in vertical and horizontal scalability while providing business continuity objectives of providing system availability of 99.65 to end users. This also included performance metrics and risk management plans.

Senior Project Manager automating collection of billing data from class 5 switches reducing billing cycles from 35 days to 1 minute, and saving 100k/month in lost revenue.

Project Manager leading enterprise infrastructure architecture project establishing a technical framework supporting business objectives and corporate strategic plan for Custer Relationship Management CRM that integrated billing, customer service center, sales lead generation, and technical support to improve customer service and market perceptions of quality. Results were a new architecture based upon open systems after migrating from mainframe legacy systems.

Confidential

Director of Software Development. Reporting to a Vice President, directed three development groups responsible for railroad inventory, movement, and process re-engineering activities. Responsibilities included budgeting, managing development staff, meeting with railroad representatives, and coordinating software releases within the industry. Reduced errors in car sequence loading operations, reduced work backlog by 5 years, and quality and speed of new functional enhancements was improved.

Confidential

Directed large-scale enterprise infrastructure projects for Customer Relationship Management integrating infrastructure with business requirements critical to revenue growth and customer relationship management systems with budgets of 12m and 100 staff. Awarded commendations four times for efficiency and quality.

Product Manager directed development of three network management products. Managed RFP, budgets, vendor negotiations, and staffing. Awarded 7 commendations for efficiency and quality. Coordinated marketing and customer requirements, project planning, vendor negotiations, infrastructure architecture planning, and budgeting.

Manager that established data architecture department that developed processes, procedures, methodology, and documentation for the Data Architecture Group and process.

Manager of Data Base Administration in a 24/7 environment across 3 remote data centers. Involved with the creation of a new data center on two different occasions. This required planning and execution to split one data center Rockville into two data centers Rockville and Sacramento , and the move from Rockville to Perryman with the creation of a new data center in Canton, Ohio resulting in three data centers SAC, CAN, PRY . Was primarily responsible for the databases DB/2, ADABAS, IMS , related storage devices, split, migration, and synchronization as data centers ran in parallel for 30 days.

Confidential

Data Base Analyst

Responsible for backup/recovery, performance and tuning, database maintenance, software upgrades, physical database designs.

Data Analyst. Responsible to data analysis, data modeling, capacity estimates, and data dictionary maintenance. Wrote SOP on Data Management and Data Architecture to include logical to physical data mapping.