SUMMARY

• Skilled certified professional, Agile coach, and Business analyst with extensive track record for delivering value and successfully improving productivity and customer satisfaction while significantly reducing waste and operating costs.
• Visionary leader driving positive change, building consensus and executing plans that improve processes, results and business operations.
• Review, analyze and evaluate business systems and user needs, document requirements, define scope and objectives and formulate systems to parallel overall business strategies.
• A skillful business analyst with over seven years’ experience in the Information, Health, Banking and Communication Technology sector.

TECHNICAL SKILLS

• Certified Scrum Master / Agile Coach
• Complex Project Analysis
• ITIL Change Management
• Release Management
• Compliance Oversight
• User Stories creation
• Strategic Planning
• Solution Evaluation and Selection
• Project Evaluation & planning
• Requirement gathering
• Processes Improvement
• Business Analysis
• Data Analysis
• Turnaround re - engineering
• Business Management

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master / Agile coach

Responsibilities:

• Implement new process, assesses errors and recommend corrective actions.
• Lead Teams across various locations and time zones. Also trained on Agile methodologies.
• Strategic planning to improve cause and implementation of business development methodologies.
• Significantly enhanced tracking and reporting of projects and increased accountability.
• Ensure adherence to laid down policies and procedures by implementing training and development processes.
• Proactively maintain technical knowledge in specialized area(s), remaining up-to-date on current trends and best practices.
• Manage the efficient performance of services to clients and analysis of functional issues.
• Preparation of documentation of requirement and constantly Reporting.
• Coordinates and oversee daily sprint meetings and training on Agile methodologies.
• Supporting the project team throughout the project life cycle and successful delivery to the clients.
• Oversee the generation of daily, weekly and monthly project-based reports/deliverables.
• Responsible for full day to day operations of assigned project(s).
• Lead teams to daily Sprints and other Scrum Activities.
• Develop and manage relationships with project delivery teams and corporate support staff. Teaching and guiding on Agile methodologies and manifestos.
• Review program requirements and support executive information needs to maintain visibility into meeting goals and objectives with project delivery.
• Conduct analysis on program cost, schedule and scope metrics.

Confidential

Epic Consultant/Project Coordinator

Responsibilities:

• Independently traveled to determine and outline clients’ needs, oversaw the completion of projects, and performed system maintenance as required.
• Prepared detailed project reports.
• Supported physicians and nurses with updating work list and flow sheet information.
• Provided technical support and medication reconciliation.
• Managed virtual teams across different locations and constantly Updating Reports.
• Provided instructions on the productive use of Hyperspace.
• Provided elbow support to staff and provided staff instruction and support on the use of Docflow sheets.
• Work independently and also as part of a team.

Confidential

Business Analyst/Scrum Master

Responsibilities:

• Traveled extensively to work with lead developers, business representatives and other clients discussing options for their platform. Coaching and mentoring on Agile methodologies.
• Trained the team on Agile methodology and introduced them to the scrum rituals.
• Assessed the Scrum Maturity of the team and organization and coached the team to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization.
• Removed impediments and guided the team to remove impediments through the most efficient and effective processes.
• Built a trusting and safe environment where problems can be raised with an emphasis on problem solving.
• Facilitated getting the work done without coercion, assigning, or dictating the work.
• Facilitated discussions, decision making, and conflict resolution.
• Defined project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget.
• Monitored project progress by tracking activity; resolving problems; publishing progress reports and recommending actions.
• Maintained user confidence and protected operations by keeping information confidential.
• Prepared technical reports by collecting, analyzing and summarizing information and trends.
• Contributed to team effort by accomplishing related results as needed using the ITIL Framework
• Validated resource requirements and developed cost estimate models.
• Conducted and coordinated financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group.
• Realized 25% improvement in profitability through implementation of standardized processes.
• Created and updated the project schedule with the input from project managers and project team leads, maintaining the schedule and baseline.
• Utilized established framework in capturing requests, costing, resource estimations and project durations.
• Developed and deployed progressive IT portfolio and project management methodologies, processes, and tools.

Confidential

Senior Business Systems Analyst

Responsibilities:

• Responsible for requirement gathering, business process flow, business process modeling and business analysis with document and records management.
• Interacted with the project team to define system objectives and scope, identified constraints and the measures of success for the system to be developed.
• Involved in security checks and vulnerability testing.
• Lead of over 10 high performing employees focusing suspicious activities, monitoring and increasing production goals and training on the ITIL Framework model.
• Active in the Software Development Life Cycle (SDLC) which includes configuration management, requirements management, UML analysis and design.
• Orchestrated Disaster Recovery and Business Continuity Planning. (DRP&BCP).
• Facilitated JAD sessions with management, users, subject matter experts (SME) and other stakeholders to define the project and to reduce the time frame required to complete deliverables.
• Prepared and presented business requirement documents (BRD), system requirement specification (SRS) and functional requirement documents (FRD).
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the client end requirements.

Confidential

Macro Project System Analyst

Responsibilities:

• Conducted business stakeholder analysis and stakeholder workshop, identified roles and responsibilities and in turn produced a stakeholder map. Implemented the ITIL framework
• Produced an efficient communication strategy and plan to ensure all major stakeholders are engaged throughout the automation process.
• Conducted root cause analysis to identify and understand the underlining business problems and solutions.
• Elicited requirements using interviews, brainstorming, questionnaires & workshops; and conducted a deep dive session to capture detailed business requirements. In collaboration with the project teams and stakeholders.
• Evaluated information gathered from multiple sources and reconciled conflicts.
• Analyzed and documented business processes via process modelling and process maps.
• Created and analyzed “as is” and “to be” processes, conducting gap analysis between the current and future states.
• Facilitated workshops to validate requirements, process maps and encourage stakeholder participation to ensure buy-in and secure quick wins.

Confidential

Assistant General Manager

Responsibilities:

• Responsible for ensuring that the correct methodologies, procedures and controls are in place to measure market performance, achievement of market objectives and (critically) delivery of the defined cost/benefit cases agreed with the relevant goals.
• Responsible for initiation, formulation and implementation of turnaround business process re-engineering strategies to achieve improved client satisfaction, productivity, profitability and competitive advantage.
• Oversaw business strategy development, implementation and marketing management, new-product development, as well as market and consumer research, for Cheki.com in the Nigerian market.
• Accountable for managing profitability with consistent increment in annual sales figures while simultaneously increasing brand recognition through efficient operations.
• Built strong brand equity of Cheki.com.ng brand that has become recognized as the best car market place in West Africa.
• Succeeded in leading and creating strategy for monetization. Initial monetization revenue grew by 114% and every subsequent years Cheki recorded a 50% growth