SUMMARY

• Scrum professional with extensive experience leading organizations in developing, tailoring and adopting Scrum values, principals and frameworks. Proven in developing & implementing multiple successful agile transformation strategies in a wide range of industries that include finance, insurance, software, healthcare, retail and telecommunications.
• Excellent interpersonal, communication and organization skills, able to interface with technical and non - technical groups, achieving consensus and meeting objectives. Mentoring, developing and challenging teams in teh most constructive manner

TECHNICAL SKILLS

• People soft
• Sales force.
• JIRA
• Scrum
• Scrum of Scrums
• Data Base Administrator
• Data analysis
• Visio
• XP
• TFS
• Lean

PROFESSIONAL EXPERIENCE

Confidential, Raleigh NC

Scrum Master

Responsibilities:

• Facilitated Scrum training for all 6 teams in teh company spread out in 2 countries
• Conducted sprint zeros for all 6 teams.
• Trained product owners on user story writing to align with teh INVEST model.
• Facilitation of user story estimation workshops in order to better equip teams in sizing work.
• Mentoring other Scrum Masters to better facilitate Scrum ceremonies as well as adequately supporting their teams.
• Recurrent assessment of scrum teams to measure progress and communicate/escalate organizational impediments to leadership.
• Lead multiple scrum teams with team members spread across multiple continents
• Organized and facilitate all Scrum ceremonies (backlog grooming, planning meetings, daily stand-ups, reviews, retrospectives, demos)
• Promoted continuous improvement and a collaborative team environment in order to increase productivity
• Managed backlog and ensure it is properly prioritized and sized as appropriate
• Created and communicate sprint progress/burn down chart and other standard scrum reports
• Determine and remove obstacles that may interfere with team's ability to deliver assigned goals
• Managed teh delivery of a backlog composed of multiple projects (small to large) through sprints/iterations
• Identify training needs for team members
• Ensured that teh team is fully functionaland shield teh team from external interferences
• Guide BSA/Product Owner in breaking down teh project into stories
• Request team composition based on skills needed to address teh team’s backlog
• Ensured teh teams are practicing Agile principals; Champion adoption of agile principals by teh scrum teams
• Use Jira, Rally, or other agile management tools

Confidential, Tampa FL

Scrum Master

Responsibilities:

• Developed guiding executive decks to middle management on teh various models and proposed Agile Frameworks alongside team structures for Confidential .
• Created training material for both Scrum Teams and Business leads on roles & responsibilities, metrics, and more.
• Regularly meet with middle management to present progress and highlight key areas of improvement in teh transformation process allowing for timely decisions and strategy adjustments.
• Set up teh Scrum Master’s Communities of Practice across various BU’s within Confidential to foster a learning organization from peers to learn from each other and share best practices.
• Facilitated daily stand off and tracking velocity
• Driving continuous improvements for Citi’s delivery teams.
• Facilitating project teams to resolve impediments, create culture of openness and collaboration.
• Coordinate project activities across agile teams to deliver value, support teh Product Owner and Program Manager with agile toolset, project support and priorities
• Leveraging data to measure and track performance results and monitor progress across project lifecycle.
• Managing sprint reviews, scrum ceremonies and backlog to satisfy project requirements. Coach team members and project stakeholders in agile best practices to realize fullest potential for delivery.

Confidential, Chicago IL

Scrum Master

Responsibilities:

• Transitioned teams from individual scrum levels into SAFe.
• Diagnose teams based on teh results of their assessment.
• Facilitated multiple PI Planning Events across Release Trains.
• Stand up new and mentor existing teams
• Coached other scrum teams on scrum processes and ceremonies and deriving optimum value out of them
• Developed training material for teams based on teams’ individual needs.
• Coach Product Owners to build and maintain both Release & Product Backlogs.
• Educate and assist with Feature & Story Writing
• Educate Product Owners on backlog prioritization techniques according to business needs
• Facilitate Scrum Ceremonies while new Scrum Masters shadow.
• Provide guidance on Backlog Refinement sessions
• Coach and monitor metrics to help teams achieve iteration goals and commitments.
• Ensure teh teams are practicing Agile principals; Champion adoption of agile principals by teh scrum teams
• Use Jira, Rally, or other agile management tools

Confidential, Jacksonville FL

Scrum Master

Responsibilities:

• Experience working with teh SAFe framework
• Serves as scrum master for two or more teams.
• Facilitates discussions of complex, high value IT delivery projects.
• Works closely with team to identify and act on opportunities for improvement.
• Works closely with product owners and other team members to ensure vision, roadmaps and personas are well defined and dependencies are understood.
• Proactively identifies impediments and works to remove them by communicating with team members, stakeholders, or leadership, escalating if required.
• Acts as an advocate for Agile and Scrum methodology.
• Drives delivery and continuous improvement by applying metrics to identify areas of improvement.
• Lead teh software development team while managing risks, escalating impediments, and helping to drive continuous process improvement

Confidential, Orlando FL

Scrum Master

Responsibilities:

• Collaborating with teh development team on user story inception and development
• Assisting teh Product Owner with authoring user stories
• Prioritizing teh user story backlog to maximize business value
• Removing impediments and/or guiding teh team to remove impediments by finding teh right personnel/channel/method to remove teh impediment
• Building a trusting and safe environment where problems can be raised without fear of retribution with an emphasis of problem solving
• Facilitating getting teh work done without coercion, assigning, or dictating teh work
• Facilitating discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency, and radiating information
• Gather customer requirements and translate into product backlog
• Lead/participate in daily scrum stand-ups
• Document new features, requirements, and strategies as user stories and acceptance criteria
• Work with business owners to prioritize feature development, based on business value
• Develop and assist in identifying product roadmap.
• Managing releases from inception, through development to teh initial deployment
• Ensuring transparency into teh team’s work through teh sprint backlog, burndown chart and other Agile metrics

Confidential

Confidential .Orlando Fl

Responsibilities:

• Managed a multi-channel advertising campaign for teh firm’s advisory services. Personally developed content and directed team to coordinate execution in tandem with strategic partners.
• Directly engaged potential and existing clients (e.g., business owners), establishing trust-based relationships that generated a customer retention rate of over 95%.
• Utilized in-house and third party tools (e.g., Google Analytics) to capitalize on advertising campaigns, identifying opportunities to increase customer conversion rates and drive sales.
• Used Excel-based tool for tracking sales performance of top-50 global customers representing $300k in annual sales. Developed criteria for identifying strategic customers and established methodology for comparing YTD sales to historical data. Led rebranding initiative to transition from disparate, ad-hoc campaigns to consistent messaging and Combined mail lists with data from CRM system to identify untapped potential customers, increasing response rate by 15%.
• Managed departmental budget and responsible for company website content.
• Responsible for facilitating training for participants all over teh globe in utility regulation and strategy, as well as teh development of leadership in infrastructure policy. Conducted research on production and consumption of water utility around teh world, using countries comparative advantage and population as a yardstick for measurement.
• Provided on ground assistance for a successful conference and activities that provides ongoing professional development that promote improved regulatory policy and infrastructure management in Florida and teh nation.
• Wrote reports on ‘Water 21’ recommending a compelling 7-10 page brief that was read by over 5,000 utility regulators around teh world and generate a training drive, which generated more than $1M in annual revenue.
• Contributed immensely to research teams’ efforts and successes. Conducted data analysis and measurements computations of water and energy consumption in Florida and Africa. Wrote research reports based upon data result, regulatory challenges (FAQs) and annotated reading list for a body of noledge on infrastructure regulation with corrections and input from Director of water studies. Wrote report on pricing, tariffs, cost promotion and marketing of renewable energy.

Confidential

Business Analyst

Responsibilities:

• Provided upper executives with analytics and decision support tools used as teh basis for reorganization and relocation strategies
• Helped optimized resources across multiple simultaneous projects, reducing operational costs by 20% year-over-year while continuing to maintain standards for quality and timeliness of deliverables.
• Conducted market research, produced intelligence reports and cultivated high profile client relationships with key influencers in teh medical community to generate increased prescription drug volume for teh company. Trained and mentored new sales personnel provided constructive feedback and reinforce skills. Managed inventory systems and delivered on voluminous financial reporting requirements.
• Collaborated with stakeholder groups across teh organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs
• Led business development activities, prepared proposals, and managed implementation teams increasing teh business of teh company by #2B in a single year.
• Met with a variety of teams, including technical resources, end user groups, and stakeholders to define, analyze and document business requirements, processes, and workflows.
• Provided process improvement recommendations and implementation support related to teh client end user experience; support organization change management efforts targeted towards stakeholders and end users
• Created and maintained functional deliverables including business process diagrams, design specifications, and documentation related to configuration.
• Assisted in risk management activities including identifying, mitigating and escalating risks.