PROFESSIONAL SUMMARY

• A Proactive and goal - oriented Professional Scrum Master with six (6) years IT experience and five (5) years plus experience as a Scrum Master during which I coached team members on Agile practices, principles and also facilitated scrum ceremonies.
• A highly motivated servant leader, adaptable & versatile self-starter with a reputation for integrity and accustomedto supporting & managing multi-functional teams.
• Successfully managed development teams transitioning from waterfall to Agile methodology.
• Strong understanding of Database technology, IT Security, Network Infrastructure, Cloud computing, Software/App development and implementation.

TECHNICAL SKILLS

• JIRA
• Confluence
• MS Office suit
• WebEx
• SAFe
• Kanban
• Rally
• Tableau
• IT Service Management
• Microsoft Project.

PROFESSIONAL EXPERIENCE

Scrum Master

Confidential

Responsibilities:

• Facilitate Scrum ceremonies (Daily Stand Ups, Backlog Tech Grooming, Business Grooming, Sprint Review, Retrospective and Planning sessions, Release planning sessions).
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Scrum of Scrums was conducted to bring the Scrum Master and the key leads together.
• Coach the team to help them have better understanding of Scrum.
• Engaged and encouraged the team to speak up during the Sprint Retrospective sessions.
• Developed and maintained the Project Scrum tools, including story and action boards, charts, and product backlogs.
• Lead Scrum for multiple small web development teams in their independent sprints.
• Support development teams via a servant leadership style.
• Monitor project progress and resolve any impediments.
• Coach and mentor team members to elevate their individual and the team’s scrum maturity.
• Work closely with Product Owner.
• Created Agile Process Reference and JIRA guides to assist with my coaching of Agile teams.
• Created JIRA dashboards to provide project visibility.
• Educate and reinforce scrum methodology and agile framework to team members.
• Ability to keep the team accountable to both deliverables and process.
• Train teams in Agile Development including the use of Project Management tools like JIRA and Confluence.
• Improving communication between development teams and Collaborate with stakeholders to increase the team's velocity by adopting the lessons learned from each retrospective.
• Helped the SAFe Agile transformation at both team and Program level for the successful execution to support the delivery of strategic technology products.
• Serve as a liaison between the product owners and development team to ensure that all targets and requirements are met.
• Experienced in all phases of the Software Development Life Cycle (SDLC).

Scrum Master

Confidential

Responsibilities:

• Coaches and serves as a servant leader for the Mobile Development team and the Application development team to deliver software increments to the Definition of Done.
• Identified and removed impediments to members of the Agile/Scrum teams.
• Scheduled and facilitated Agile Scrum ceremonies including, backlog grooming, sprint planning, daily standup, review/demo and retrospective sessions.
• Created Agile Process Reference and JIRA guides to assist with my coaching of Agile teams.
• Created JIRA dashboards to provide project visibility.
• Facilitated the product backlog grooming sessions with the scrum team to break epics into user stories through vertical slicing.
• Created a valid product strategy and developed an actionable road map to aid the development of the application.
• Provided Coaching, Scrum guidance and facilitation to cross functional teams developing Client facing Software applications.
• Coached development teams in self-organization and the Scrum process to deliver software increments to the Definition of Done.
• Promoted a culture of continuous improvement by mitigating team impediments and seeking productivity improvements with regular check points for improvement action items.
• Provide transparency to stakeholders through effective communication and reporting.
• Ensure quality, accuracy, and completeness of each sprint’s result through vigorous verification procedures.
• Extensive Quality Assurance / Testing experience which are automated.
• Management and integration of remote team members into onsite processes.
• Worked with other agile teams in a SAFe environment to deliver on a dependent project.

Scrum Master

Confidential

Responsibilities:

• Lead Scrum for multiple small web development teams in their independent sprints.
• Track and remove team’s impediments, identify the true source of obstacle and demonstrate skills overcoming difficult obstacles impacting the team.
• Anticipate and prevent potential obstacles before they occur.
• Facilitate daily stand-up, sprint planning, sprint review/demo and retrospective meeting.
• Coach Team members on how to effectively use the scrum values as a guide.
• Partnering with product owner and ensures the team understands the objectives/goals and priorities of scope.
• Provide constant guidance to the teams, fostering the continued growth of the agile mindset.
• Encouraged self - organization, meaning that the team itself removes issues whenever possible.
• Act as a servant leader to the scrum team across the enablement.
• Introduce new and advanced practice to improve the team and their delivery.

IT Project Coordinator

Confidential

Responsibilities:

• Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.
• Organizing, attending and participating in stakeholder meetings.
• Coordinating weekly status meeting with project team.
• Sending out meeting note and following up with action items.
• Preparing necessary presentation materials for meetings.
• Create a project management calendar for fulfilling each goal and objective.
• Develop and maintain installation and configuration procedures.
• Apply OS patches and upgrades on a regular basis.
• Configure and support security tools such as Firewalls, Anti-virus software, Unified Threat Management (UTM), Vulnerability and Patch management software (GFI LanGuard), Fortinet Administration and support.
• Office 365 and Google Apps Administration.
• Offering pre-sales support to sales reps and agents (Hardware and Software upgrades).
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.