SUMMARY

• Collective 6+ years of experience working as Business Analyst and Scrum Master in the field of Information Technology and Supply Chain management.
• As a Business Analyst, acted as a liaison between business users and development team. Responsibilities included (but not limited to):
• Requirement gathering through facilitated Joint Application Development Sessions (JAD), Surveys and Interviews. With strong attention to details, been successful in eliciting information and framing the requirements in the form of user stories and acceptance criteria.
• Write up of the Functional Specification Document (FSD) to pose the requirements to the development team. Furthermore, created details use cases and process flow diagrams to support functional specifications
• Conduct GAP analysis to identify opportunities for improvement and check compatibility of existing system with the new requirements
• Assisted QA team in writing test plans, defining test cases, test scenario and Black Box testing
• Implement user acceptance testing with the Quality Assurance team with a focus on documenting defects and executing test cases
• As a Scrum Master: Certified Scrum Master with 3+ years experience and proven track record of raising revenue while cutting cost.
• In my last project, led two Agile Scrum teams and one Kanban towards successful delivery of a new software solution and enhancements against existing applications
• Successfully guided/coached the teams through transitioning from Waterfall to Agile development throughout the SDLC
• Worked closely with Product Owner and Development team in order to conduct Product Backlog Grooming and Story Estimations, respectively
• Created team building opportunities
• Facilitated all Agile Ceremonies which include Daily Standup, Sprint Planning, Story - sizing/Estimation meeting, Sprint Review, and Retrospectives
• Maintained task board and produced daily burn-down chart for monitoring sprint progress
• Maximized productivity by removing impediments and protecting the team from interruptions and distractions

TECHNICAL SKILLS

Project Mgmt tools: JIRA, Rally, Confluence, MS TFS

Data Migration Tools: LSMW, BDC and NetWeaver, Confidential ETL

Cross Application: ALE, EDI and IDocs

Languages: HTML, CSS, and SQL

Operating Systems: Windows 10/ 8 / 7 / Vista / XP / NT / 2000; DOS

Others: MS-Office (Excel, Word, PowerPoint, Project, Visio, Outlook)

PROFESSIONAL EXPERIENCE

Confidential - Redmond, WA

Scrum Master

Responsibilities:

• Organized and facilitated Agile Ceremonies which include Daily Standup, Sprint Planning, Review, and Retro
• Worked closely with Product Owner to conduct story estimation and backlog grooming
• Communicated and discuss daily sprint progress with senior mgmt. and team through frequent ‘Burndown charts’ and other metrics
• Against team’s determined velocity, conducted capacity planning to assess and formulate sprint goals
• Helped the development team fulfill sprint goals by removing impediments and protected team members from distraction and interruptions so as to maximize productivity
• Through soft skills (listening, negotiation, arbitrate disputes, etc.), dealt with senior mgmt. and team members to resolve issues during sprints
• Meet regularly with end users to identify problems or improvement opportunities, and work closely with the development team to resolve issues by creating a friendly and safe environment where ideas and solutions emerge
• Collaborate with Product Owner on Backlog Grooming in order to keep Product Backlog relevant and prioritized
• Pertaining to multiple projects, accumulated customer requirements from various stakeholders and end users through facilitated JAD sessions
• Worked closely with Product Owner during Sprint Review session to make sure dat all stories covered under the sprint meet the definition of Done
• Perform gap and data analysis in support of identifying improvement opportunities
• Developed non-functional requirements and documented it to present to the technical team
• Created use-case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application
• Conduct current state assessments of business processes and supporting systems
• Support technical leads and developers by providing functional clarification and setting expectations with team and client
• Identify, document, and manage change, transition delivered solution to end users
• Manage traceability matrices, change requests, test plans and cases, user guides, capability discovery and delivery roadmaps
• Wrote Backlogs, User Stories, Tasks, Bugs using Jira and uploaded documents in Confluence

Confidential - Redmond, WA

Scrum Master / Business Analyst

Responsibilities:

• Joined Confidential as a Business Analyst but soon also took over responsibilities as a Scrum Master shortly after joining a high stake project. During dis time, worked closely with scrum masters from other teams to assure Agile best practices were being enforced
• As a Scrum Master at Confidential, been a part of two large scale localization projects and several business process enhancement projects within the existing system
• Delivered successfully as a Scrum Master / SME on a multi-million dollar to protect revenue and client reputation by creating a new automated monitoring system to proactively detect operational shortfalls through eventual machine learning against key Confidential business processes. Managed to complete the project on time and 20% under budget.
• Communicated progress to senior mgmt. through Burndown charts. Further monitored project progression through other metrics and KPIs.
• Facilitated multiple Joint Application Development (JAD) sessions with concerned stakeholders including associated SMEs, Product Owner, Development team and business end-users in order to illicit the business requirements and any system related dependencies
• Interact with the developers and defined the needs to update design of more user friendly graphical user interface
• Facilitated Sprint Retrospective Meetings with strong follow-up on the action items for continuous improvements
• Wrote user stories, tasks, and bugs using JIRA and uploaded supporting documents in confluence
• Supported the investigation for root-cause analysis and eventual resolution (their by close down pending tickets) with the Problem Management team.

Confidential - OH

Business System Analyst (PS Consultant)

Responsibilities:

• Interviews, workshops and requirement elicitation sessions with end-user/clients/stake holders and the IT groups
• Manage reports and dashboards on all aspects from content, configuration, delivery, insights, and recommendations
• Worked in Data Warehouse and Business Intelligence Projects which encompassed working on data modeling, data migration, data cleansing, and ETL processes for data warehouse
• Prepare reports, charts, graphs and/or PowerPoint presentations based on data analytics
• Proactively worked with cross-functional teams to achieve project goals and timely delivery
• Participated in gathering user requirements, developing functional and non-functional requirements and technical specifications
• Developed use cases diagrams using MS Visio
• Responsible for the delivery of business requirements document (BRD) within project timelines
• Involved in coming up with test specifications, test cases and test manuals for the application
• Provided overall support. Served as knowledge expert to business and technology areas
• Developed a deep understanding of existing business processes and worked with business SMEs to understand and document current operational infrastructure, including identification of business and technical gaps
• Documented user stories and modelled use case diagrams by utilizing MS Visio
• Developed use cases, activity diagrams and flowcharts to facilitate development
• Acted as liaison with cross functional teams to provide support and troubleshoot issues
• Conducted reports on key performance indicators on department data
• Used MS Office suite (Word, Excel, Access, Visio, Power Point), for project tracking, documentation and presentation
• Worked with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT)
• Used SQL queries for the retrieval and management of data