SUMMARY:

• Motivated strategic and technology management professional with over 15 years of experience impacting corporate performance in the technology industry. Innovative strategist, streamlining and optimizing business processes while leveraging available technologies to generate cost savings and move company forward. Dynamic leader, motivating top performing cross-functional teams and administering budgets. Hands-on customer representative, identifying customer requirements and ensuring alignment with all project targets and goals. Highly flexible, able to successfully steer multiple programs simultaneously and design creative solutions to deliver wins. Proven track record of bridging complex technical concepts and tools with current business needs. Areas of expertise include:
• Project Management Tech Development/Management Continuous Improvement Strategic Planning
• Customer Relations Emerging Technologies Budget Planning/Management Statistical Analysis
• Business Intelligence Operational/IT Analysis Communications Cross-Functional Leadership

PROFESSIONAL EXPERIENCE:

Confidential

Business Project Manager Contract

• Provided staff augmentation for business projects within the automobile finance division.
• Led two projects for complaints management, a 13M program, through initiation and into planning.
• Conducted quality audits for various projects to ensure all requirements were met and regulatory compliance was achieved.

Confidential

Project Manager Contract

• Joined the newly formed strategic PMO with the directive to align the newly formed bank with a common One Bank initiative. Conducted cross-functional team meetings, developed strategic projects including charters, plans, and tracked schedules to plans, deliverables, and milestones.
• Implemented digital signing eSignature capability using DocuSign for the opening of new investment accounts remotely, thereby allowing new accounts to be created in 43 states online. This capability resulted in realized and projected increase of new accounts by 20 per month.
• Launched online banking program for the Private Bank, enabling online payment systems including wire transfers, book transfers, bill pay, and ACH for high-end business management firms.

Confidential

Marketing Project Manager Contract

Led the successful development and launch of the company's domestic and international website. This was a contract position reporting to the Vice President of Marketing.

Website Development and Launch Project

• Managed project from charter development through launch.
• Held cross-functional meetings with stakeholders, software development, management and vendors ensuring milestone and deliverable completion were kept on track.
• Communicated status, including resource allocation and any additional required assistance on a weekly basis to executive management.
• Enhanced website efficiency through the implementation of a consistent look and feel and standardized content throughout the site.
• Increased visibility of website through search engine optimization SEO .
• Reduced throughput time of customer orders by 20 by streamlining website's online ordering process.

Confidential

Technical Program Manager

Led technical and non-technical projects in support of both internal and external partners. Developed and implemented new processes, and enhanced current structures in support of corporate strategy aimed at transforming parts/ingredient company into a platform company. Orchestrated quarterly and yearly planning and resource budgeting. Defined and enforced prioritizing of critical initiatives. Provided day-to-day frontline manager support.

Requirements Management

• Delivered 20 reduction in amount of development phase rework required via strategic design and implementation of program requirements for Intel's first mobile operating system program.
• Implemented in-department requirements gathering software program that resulted in program being adopted by IT and offered enterprise-wide.

Business Process Improvement

• Developed and implemented a resource management process tool for allocating resources for out of cycle requests that improved overall resource allocation by 10 and well as increased customer satisfaction.
• Drove business process efficiency while ensuring alignment with company strategies by initiating implementation of Lean Six Sigma methodologies. Efforts resulted in significant improvement in throughput time.
• Achieved critical buy-ins from business unit members for process changes by demonstrating clear needs and requirements of business operations.

Confidential

Technical Program Manager

Led cross-functional teams of operations managers, technical assistants, and information managers across wide range of functions, including ethics, compliance, business programs, and IT, serving customer base of 21K. Directed key initiatives, including implementation of new software products, building teams ranging from 8-50 members to handle each product and managing those teams. Served as liaison between cross-platform group stakeholders and IT, ensuring adequate representation of business unit needs while collecting requirements and implementing enhancements to support achievement of program goals.

Information Management

• Enhanced efficiency and collaboration among internal customers through development and implementation of an information management program.
• SharePoint: Deployed successive versions of SharePoint beginning with MSPS 2003 through MSS 2010. Developed and maintained overall schedule of plan, subproject plans, such as data migration and training. Managed third party software development of web parts to bridge the gap between R D and IT requirements.
• Documentum: Deployed Documentum to both R D and Digital Health organizations. Managed overall individual projects from conception through launch that included data migration from shared drives for a cost savings of 15 through the reduction in server storage space. Created and delivered intact training.
• PC Refresh: Developed process for gathering system requirements from R D engineers. Completed beta and pilot programs and UAT. Managed conflicting requirements resolution.
• Windows Operating System Upgrade: Managed overall project that included beta and pilot programs, application assessment for determining compatibility, and the determination of hardware needed to complete the upgrade.

Business Operations

• Ethics and Compliance: Developed program for the training and tracking of ethics-related issues within R D. Created cross-functional team of executives responsible for managing the program within their respective business units. Developed process for properly reporting any excursions.
• Risk and Controls: Chartered design and implementation of DEG/IAG largest R D department at Intel risk and controls and business continuity programs to create risk and controls task force for self-assessment as well as sustaining team to identify and mitigate any risks in in the following areas: intellectual property protection, security, and business continuity.

Technical Marketing

• Lynnfield Product Launch: Spearheaded design and execution of Lynnfield processor press kits, coordinating between CPU, chipset, and motherboard teams to ensure alignment with delivery schedule. Managed budget and cost controls. Delivered press kits within budget and on time for overall product launch.

Confidential

Software Technician / Web Applications Developer

Coordinated critical IT management for business unit in terms of technical development, implementation, and support. Provide first-level IT support to R D business unit while serving as technical liaison between business unit and corporate IT. Facilitated necessary infrastructure and setup support for trade shows and developer events. Supported emerging technology efforts, including first company and personal video conferencing product. Managed online presence for group.

Hardware Technician

Development System Build Project: Designed and produced custom development systems required for exploratory computing intensive programs. Efforts resulted in increased demand for microprocessors. Generated 20 savings via strategic management of capital and expense budget for technical equipment and by securing key procurement contracts.

System Administrator

• Configuration Management: Managed overall CMS for development of all Intel wired networking products. Maintained file and database servers and backups, networks and switches. Assisted in the software development of the CMS system. Resulted in increased efficiency of unified driver development.

Web Development

• Intranet Web Development: Led design and development of dynamic, data-driven intranet websites based on ASP, .NET, and SQL , resulting in increased collaboration between R D teams.