SUMMARY

• I have over 25 years of experience in the implementation of information solutions from both the business and technical perspective.
• My unique background has a balance of business perspective, technical expertise and sales.
• As a Manager and Project Manager, I specialize in creating a strong project delivery infrastructure with high performance, cross functional teams that deliver on time and on budget.
• My core strengths are my collaborative management style coupled with my broad background in business, application development and technology infrastructure.
• My years of experience and strong foundation in Project Management have provided me the ability to clearly articulate, through total comprehension of the business case, the objectives and issues necessary to deliver the end product successfully.

TECHNICAL SKILLS

Project Management: PMP, PMI, Scrum, Agile IBM’s Rational Unified Process, RUP, Comprehensive Delivery Process, CDP, SDLC, Agile, Extreme Programming, XP

Management: Geographically dispersed and Cross functional teams, both on and off shore. Skilled in technical collaborative solutioning, Change Management, Customer Relationship Management, CRM and conflict management

Specialties: Project and Program Management, PMO, Change Management, Agile Team Implementation, Organizational Effectiveness, Project Cost Estimation, Organizational Assessment, Industrial Psychology, Process definition and Reengineering, Project Governance and Standards definition, Software development, Workforce management, Customer relationship management, Communications management, Project Financial Reporting, SharePoint Site Development

PROFESSIONAL EXPERIENCE

Confidential

SENIOR PROJECT MANAGER

Responsibilities:

• Managed project plan and execution for LRC Project deliverables successfully for 3 releases.
• Lead cross - functional project team including: Integrated Marketing, LOB SMEs, Legal, Compliance, and Technology team leaders to define and execute business requirements, High Level Design Requirements, testing requirements and change management requirements.
• Partnered with key stakeholders to develop all project documentation per EPMO standards.
• Partnered with business Program Manager to manage and resolve all program level risks, issues and dependencies.
• Designed a SharePoint site to support Project Management best practicesusing PMI basedmethodology for end-to-end on time delivery of releases and to support the EPMO system of record.

Confidential

SENIOR PROJECT MANAGER

Responsibilities:

• Owned and maintained program plan for OneLink deliverables that encompassed the Buy to Pay data conversion into OneLink,
• Partnered with business program manager to provide executive reporting on program progress
• Developed cross departmental business process documentation on discontinued products.
• Designed a SharePoint site to support Project Management best practicesusing PMI basedmethodology to support end-to-end on time delivery.

Confidential

SENIOR PROJECT MANAGER

Responsibilities:

• Managed the project plan, budget and resource plan for WFS Technology deliverables.
• Lead Agile cross-functional project team including: Market Leaders, Legal, Compliance, Paralegal Operations, Quality Assurance Compliance, and product managers to define and execute business requirements, testing requirements and change management requirements.
• Partnered with key stakeholders to develop the project scope, budget, and project design document per PMO standards.
• Partnered with business Program Manager to acquire budget approval and resolve program level risks, issues and dependencies.
• Introduced Agile Methodology and Project Management practice methodologies.
• Scrum Master to the development team leading daily Scrum meetings and Sprint Planning. Worked with Product Owner on Product backlog and refinement. Conducted Sprint Reviews and Retrospectives.
• Developed project documentation for updated Salesforce user interfaces that used SKUID for an enhanced Sales experience.
• Designed a SharePoint site to support Project Management best practicesusing PMI basedmethodology to support end-to-end on time delivery.

Confidential

SENIOR PROJECT MANAGER

Responsibilities:

• Owned and maintained project plan, budget and resource plan for WMG Technology deliverables.
• Lead Agile cross-functional project team including: Market Leaders, Analysts, Client Service Operations, Private Client Associates, Compliance, and product managers to define and execute business requirements, development, testing requirements and change management requirements.
• Introduced Agile Development practices and (new to the WMG Technology group) Project Management - Community of Practice methodologies.
• Scrum Master to the development team leading daily Scrum meetings and Sprint Planning. Worked with Product Owner on Product backlog and refinement. Conducted Sprint Reviews and Retrospectives.
• Partnered with Solution Delivery Manager to integrate project schedule and deliverables with resource plans for on and offshore teams.
• Partnered with key stakeholders to develop the project business case, budget, scope and project charter.
• Responsible for project budget development and management in Inotas.
• Designed a SharePoint site to support Project Management best practicesusing PMI basedmethodology to support end-to-end on time delivery.

Confidential

SENIOR PROJECT MANAGER

Responsibilities:

• Consultant for Aspire on Portfolio Management, Project Management and Agile Practices.
• Partnered with the Portfolio Management Director to develop a systematic process to analyze and prioritize new projects into the Portfolio.
• Designed SharePoint site for new Project intake process.
• Developed Portfolio level reporting across all projects.
• Implemented cloud based portfolio level project schedule and resource management application using SmartSheets.
• Developed training and taught course on Project Management Methodologies the Project Management team.
• Worked with Development team to rollout Agile Best practices and provide training to developers.
• Supported new Scrum Master to the development team leading daily Scrum meetings and Sprint Planning. Worked with Product Owner on Product backlog and refinement. Conducted Sprint Reviews and Retrospectives.
• Worked with CFO and Accounting Manager as Product Owners to develop and release an application for complex State required reporting for Teacher retirement plans with a team of 2 developers.

Confidential

SENIOR PROJECT MANAGER

Responsibilities:

• Responsible for reporting, metrics and presentations to Executive Steering Committee, Executive leadership and Senior Level Management throughout the enterprise.
• Program was number four in top ten enterprise projects for PG&E company wide.
• Launched a data integrity team across key lines of business to identify and collaborate on areas of improvement.
• Lead cross functional teams in the development of enhancements to SAP HR and Remedy in alignment with the business objectives and security standards.
• Worked closely with other project teams to implement cross functional security strategies with Oracle Identity Manager and in-house badging systems for all of PG&E’s contract workforce.
• Interfaced with development teams, wrote business requirements for both SAP HR and Remedy, developed test plans and wrote test scripts.
• Performed training and held Webinars for over 2400 users throughout PG&E on SAP HR and PG&E’s HR Policy for contract workers.
• Worked closely with HR Service Center and Technical Service Center for production support, developed white papers on technical and business processes and technical releases for SAP HR.
• Worked closely with Change Management to develop and implement an overall change management plan that included communications strategy, documentation, training, readiness assessment and support planning.
• Worked closely with legal, compliance and risk departments to ensure project planning, documentation and artifacts met stringent standards in a highly regulated environment.
• Designed a SharePoint site to support Project Management best practicesusing PMI basedmethodology to support end-to-end on time delivery.

Confidential

SENIOR PROJECT MANAGER

Responsibilities:

• Worked with the IT controller, and CSD and BPD departments to define and customized requirements for existing and new users of the EPM (Enterprise Project Management) system.
• Worked with leadership from shared services groups to define and coordinate changes in governance that enhanced the overall project management workflow.
• Managed overall budget for the project using accrual method.
• On time and under budget delivery.
• Vendor Liaison to UMT, the EPM third party vendor for the implementation of the global project financial module.
• Stood up new Development and QA environments to support testing best practices.

Confidential

PROJECT MANAGER

Responsibilities:

• Completed two implementations, Paper claims processing and Electronic claims processing for Formworks.
• Managed to completion maintenance releases.
• Worked with Team Leads to manage project schedule, risk and issues.
• Vendor Liaison to Sungard the Formworks third party vendor.

SENIOR PROJECT MANAGER

Confidential

Responsibilities:

• Implemented High Availability and failover strategies for business critical application using DB2.
• Implemented new Citrix Environment for Intercontinental access to development environments.
• Developed a change strategy and tactical plan to implement Project Management and governance processes within the Operations department.
• Worked with Enterprise Architecture (EA), Confidential Corporate PMO and Application development teams to create a proposal to define Project Management standards and IT governance processes for the Operations team.
• Developed SharePoint team sites for project collaboration reporting and audit ability for IT governance.
• Developed best practices within the Development team to support a quality initiative against a stringent Project Score card that covered 12 dimensions of the SDLC.
• Implemented Agile practices including daily scrum and backlog review with Product Owner.
• Closed over 50 projects and work efforts with a development team of six.

Confidential

PROGRAM MANAGER

Responsibilities:

• Coached and mentored Project Managers in the delivery of Kaiser’s Comprehensive Delivery Process (CDP) for full project life cycle delivery.
• Set up and managed budgets and earned value analysis on projects.
• Mentored the Testing team to develop a comprehensive testing plan and status overview.
• Provided Senior Management with analysis on trouble areas and escalations.

Confidential

BUSINESS PROJECT MANAGER

Responsibilities:

• Project Manager for the implementation of SMP across the Schwab customer and account enterprise including nine technology partners with one to three sub-projects each for SMP.
• Managed overall Project Management Processes including budget planning, tracking and reconciliation across the project.
• Used IBM’s Rational Unified Process to move the project through Inception, Elaboration, Construction and Transition.
• Developed overall Project Plan, Project Schedules, Issues and Risk Reporting, Risk Mitigation Strategies, and budget reporting.
• Worked with the PMO Governance on project reporting and status.
• Developed the first project iKnow SharePoint site for project management.
• Delivered the project on time and 16% under budget.

Confidential

PROGRAM MANAGER

Responsibilities:

• Program Manager responsible for the overall program plan for all of 2005 States Expansion Program efforts within the IT Organization in coordination with the business partner for the Insurance Product Management group.
• Worked with 13 business units across the CSAA organization to develop staffing plans, budgets, overall schedule, business requirements and project documentation according to PMI standards.
• Successful in getting additional staffing to support the 2005 States Expansion efforts through effective program development.
• Developed overall program and project documentation according to PMI and SDLC standards within CSAA.
• Managed internal team of 3. 2 Technical Leads and an Analyst to gather business and technical requirements.
• Project Manager for balance of the 2004 projects. On time and on budget with all States Expansion projects.
• Designed and wrote a Project Management SharePoint team site for program and project tracking.

Confidential

PROJECT MANAGER

Responsibilities:

• Project manager to coordinate the completion and implementation of 9 subprojects key to the data integrity initiative as well as ad hoc data quality projects needed for production support.
• Managed geographically dispersed team; internal team of 4 as well as offshore team of 3 to 5 in Bangalore India for analysis, development and QA.
• On time and on budget with all Data Integrity projects.
• Started a Project Management group within ICI focused on the implementation of IBM’s Rational Unified Process (RUP). Received special recognition of the team as a “special expertise” team, which included authority to make recommendations on project management policies, processes and practices within ICI from Schwab’s management team.
• As part of the Project Management team, became a subject matter expert in RUP and developed a proposal for a method of internal software development governance processes within the RUP format.
• Assisted an additional ICI Senior Manager outside the scope of primary responsibility to project manage software development projects as needed in the DB2 environment. On time and on budget with project delivery.

Confidential

TEAM LEAD

Responsibilities:

• Developed a comprehensive quality assurance plan that reduced application failures from 12 across 240 stores daily to 3 across 240 stores daily in just two releases.
• Worked closely with key business users and expanded the user involvement in Hawaii, which help identify defects in the field. This focus resulted in quick turnaround of business critical changes.
• Realigned the product release cycle to align customer requirements, business sponsor requirements, development release management and Quality Assurance. This resulted in the successful delivery of new releases on a monthly basis, on time from inception.
• Worked closely with the Key Business Sponsors including Senior Management to provide risk assessment, evaluation and status of application releases as well as the development schedule.
• Performed risk assessments and developed risk mitigation plans associated with application development. Prepared and presented pertinent project plans to Key Business Sponsor and key stakeholders.
• Worked with cross functional teams to develop new organizational testing strategies for other applications and environment changes affecting the production environment to ensure the overall stability of the production environment.
• Worked closely with the development group to develop an accelerated delivery schedule using Agile development methods and Test First Methodology for testing the application.
• Provided project management of application development for complex projects for state HIPPA compliance, and Robotic Rx delivery, delivered on time using Agile methods for accelerated development and delivery.

TEAM LEAD, Roll Out & Support

Confidential, Walnut Creek, CA

Responsibilities:

• Developed a comprehensive conversion/roll out strategy that contributed to the stabilization of the rollouts by identifying and fixing critical path break points that maintained the availability of critical services across the enterprise.
• Aligned the project to conform to current company standards and developed supporting business processes and key metrics for rollout and implementation.
• Aligned cross functional groups for the support of business processes, which gave visibility into dependent tasks and provided alignment of the contributing parties to the project success.
• Mentored and implemented structure within the development team using waterfall and Agile methods for application development. This had measurable benefits by raising standards of development and testing. Including stabilization of the code integration within the development environments.
• Sponsored sessions focused on teaching the development team Agile and Test First methodology.
• Provided leadership in the development of key defensive strategies for application support, which improved overall ability to evaluate and react to the environment.
• Established project objectives and key metrics to meet business goals. Resolved project issues and managed the jeopardy process.
• Gained a positive reputation with Senior Pharmacy Executives for following and solving hard, long-term problems crossing functional boundaries.
• On time, successful completion of both development and conversion projects despite overwhelming infrastructure issues.

Confidential

PROJECT MANAGER

Responsibilities:

• Modified existing database design and created a user interface for Project Managers to update Issues, Deliverables and Milestones related to a project for overall reporting to upper management. Reporting included dashboard reports, aging reports as well as status and jeopardy reports.
• Created custom function in the class module for data validation, to capture data on changes to the project information and log them in for further processing and updates to Remedy. Reduced current method of processing this information from three days using Excel to less than one minute.
• Created a data library with field definitions, linked to the change management table to identify field names and associate the changes to appropriate Remedy Fields
• Worked on creating macros and output formats from Remedy for all project data, sizing data, work requests and functional groups.
• Created Macros in access to uploading the resultant Remedy .csv files for all project data, sizing data, work requests and functional groups.

Confidential

BUSINESS PROJECT MANAGER

Responsibilities:

• Delivered 3 successful releases of WebShop.
• Stabilized and accelerated delivery method for faster delivery time to production for WebShop.
• Performed requirements gathering and wrote technical specifications.
• Created an Access database for distribution process to small branches.

Confidential

TECHNICAL CONSULTANT

Responsibilities:

• Worked with the area SMS engineers at a technical level to overcome SMS issues.
• Identified and reconciled desktop inventories and created in depth technical requirements for the desktop engineering-to-SMS reporting requirements.
• Coordinated with the SMS engineering and Y2k reporting teams to pull the desktop inventory from SMS' SQL database into an Access database. The SMS inventories were vital to manage and track progress toward completion of Y2k remediation as well as Y2k updates to the desktop level.
• Created a weekly automated down load process that brought in over 60,000 desktop inventory records from the SQL feeds and processed it into the Kaiser reporting structure.
• Designed and published reports on the overall progress towards Y2k remediation for all 14 service areas in California.
• Worked with SMS Engineering and Microsoft Engineers to assist the recovery of their central SMS site that managed an inventory of over 45,000 systems.

MANAGER

Confidential

Responsibilities:

• Managed a budget of 1.5 million, with 1.2 million in hardware.
• Responsible for 30% cost savings on hardware purchases through vendor negotiations.
• 100% on time delivery to published schedule dates.
• Manager responsible for staffing, personnel reviews as well as overall project management and reporting.
• Interface with WFB Division Directors for project implementation in 8 states.
• Development of leasing strategy and obsolescence rotation of hardware.
• Lead application engineering, design and testing using SMS and suite of package creation software.
• Revamped SMS implementation and deployment process for brokerage team.
• Managed department purchasing, asset management and implementation logistics.
• Created vendor support network for onsite installation and post-installation support including end user training.

Confidential

NETWORK ANALYST

Responsibilities:

• WAN communications covered 8 locations and 200+ users and the different telecommunications options needed to handle the synchronization of data from each location. Topics included; Network operating systems, migration and coexistence issues, system fault tolerance, telecommunication options; including point to point and frame relay.
• The analysis of their legacy system covered several options to re-design the database and evolve their current system into a 32 bit Windows NT/Windows 95 compatible client server model. The Scope of Project covered the comparison of several functional and design alternatives, scaling and recompiling the source code, compatibility issues to current operating system standards and ODBC compliance as well as different types of organizational and communication structures.

Confidential

SYSTEMS ANALYST

Responsibilities:

• Technical Lead responsible for the development and implementation of a complete development and testing environment for software package delivery, including PC image building and configuration on 5 different system types and SMS distribution.
• Streamlined and documented the software packaging and delivery process, using WinInstall, SMS, SMS Installer and Ghost software to create an application installation package of LSI WINS software.
• Release Management coordinating with the SMS Administration and Desktop Engineering departments to deliver the product via SMS to the user’s desktop and to define the standards for software distribution.
• Extensive hands-on experience with SMS, SMS Installer, WinInstall and Windows 95 with a less than 1/2 of 1% failure rate using SMS as a network distribution tool.
• Responsible for diagnosing and troubleshooting network issues, connectivity problems and desktop configuration problems on a Windows NT - TCP/IP network using SMS and SMS remote control.
• Responsible for solving several detailed Windows 95 registry level issues involving network connectivity and desktop configurations.
• Designed Help Desk diagnostic flows for use in Remedy call tracking software for Network Connectivity and Software configurations, departmental inventory and software licensing.