We provide IT Staff Augmentation Services!

It Analyst Resume Profile

5.00/5 (Submit Your Rating)

Summary

Strategically-focused executive with history of excellence integrating new technologies and streamlining existing processes to fully support growth and cost management goals. Demonstrated ability to provide guidance to operational leaders for assessment of technology and training needs. History of success guiding systems development and integrations. Senior staff member effective at providing leadership to teams engaged in global systems management in NOC setting. Adept experience with internet based E-Commerce Business to Consumer B2C and Business to Business B2B applications. Skilled trainer and mentor to staff from all disciplines and all organizational levels. Career reflects a broad range of IT experience and a high degree of knowledge and experience in diverse technologies.

Highlights of expertise:

Technology Planning

Enterprise Ops Management

Technology Integrations

Mergers Acquisitions

Change Management

Waterfall Development

ITIL

NetSuite

Project Management

Network Builds Installs

Disaster Recovery

Policy Development

Information Security

Agile Development

SDLC

MS Dynamic

Budgeting Cost Control

Process Improvement

Executive Relations

Presentations

Staff Training

SOX

Vendor Relations

Application Development

Professional Experience

Confidential

Vice President IT /Project Management / Business Process

Provide executive, technical and enterprise administrative application leadership. Lead strategic planning, software development, policy and process creation, operational design, security and daily operation of the information technology department. Lead project manager and business process manager for corporate initiatives. Developed project scope definition and implementation plans to maximize allocation of resources, ensure timeliness of delivery and optimize technology solutions. Managed a team of employee's and governed all hardware, networking and software development within the organization.

Selected Contributions:

  • Key member of the executive planning committee.
  • Created a standard of documentation for policies, processes, project management and reporting.
  • Developed and implemented Policy and Process management software for the organization.
  • Managed development and oversaw all corporate development, implement SDLC
  • Worked with each department to create procedures and map business work flows for all operations within the organization.
  • Implemented ITIL best practices
  • Trained key members of the organization to aid the implementation of Agile Project Management.
  • Reduced the IT budget by over 9 in the first year while increasing efficiency
  • Increase customer service response time by monitoring and enhancing CRM solution.
  • Lead the analysis, design, planning, and implementation of security, networking, systems administration, telecommunications, servers, desktops, laptops, and remote computing technology architecture.
  • Oversaw key audits and certifications for the organization.
  • Updated and enhanced disaster recovery plans. Reduced downtime by 14 hours through improved processes and Hyper-V implementation.
  • Oversee internal help desk and client facing service team.
  • Created and maintained service level agreements and RFP's interdepartmentally and with external clients.
  • Managed vendor, consultant and supplier relations.
  • CDI Solutions on assignment to Ford Motor Company, Dearborn, MI

Operations Lead / Senior Business Analyst

Led team of up to 10 members engaged in providing global production support and application management for client Ford across 100 physically diverse locations. Served as key technical project management resource for enterprise infrastructure improvement and expansion initiatives. Developed operating budgets and created technology expansion plans. Administered and enhanced backup and disaster recovery plans. Mapped process flows and created procedural documentation. Administered global licensing and leases. Ensure application teams are following ITIL best practices with incident, problem, release and change management. Evaluate infrastructure changes to assess risk and determine application impact. Extensive experience working with outside vendors. Manage changes to existing applications or infrastructure and assure vendor compliance with change control, release management strategy, and configuration management processes. Trained and mentored junior staff. ARB's, ACR's, CTQ's, ICR's, IPR's, Runbook's, SCRP's, SLA's, Variance's.

Selected Contributions:

  • Provided leadership that enabled nearly seamless integration and separation of systems during acquisition and divestiture of Land Rover, Jaguar, Visteon and Volvo.
  • Created and documented procedures and system processes. Ensured compliance with Sarbanes-Oxley requirements.
  • Earned reputation for dedication via lead by example management style. Received multiple letters of commendation.
  • Saved more than 300,000 through process streamlining and automation.
  • Guided knowledge transfer as part of Visteon spinoff resulting in smooth turnover of key intellectual property and proprietary systems.
  • Developed and implemented disaster recovery plans for Global applications.
  • Project of Swift Jaguar / Land Rover into Ford as well as its separation.
  • Migration of UK data center to NA.
  • Developed SharePoint site for ITO S3 Global Purchasing Prod Support.
  • Implementation and training for Kintana change management software for 300 million dollar project.

Confidential

IT Analyst / Trainer

  • Administered AS/400, MS Exchange, MS Windows, UNIX, and Linux environment for full service insurance provider with 50 sites. Created technology expansion strategies and led enhancement, upgrade, and expansion projects. Researched and procured network, desktop, and printer hardware and software. Managed information and network security.
  • Assessed organizational technical training needs and created training program strategy presentations for C-level leadership. Developed training class curriculum and materials scheduled and delivered classes in new and legacy technologies.

Selected Contributions:

  • Guided company-wide Y2K compliance efforts resulting in zero productivity losses.
  • Established standardized information security procedures. Implemented antivirus technologies and set management practices.
  • Continually researched emerging technologies for compatibility and cost effectiveness aligned with multi-term business goals

We'd love your feedback!