SUMMARY

• Software Developer with leadership and management experience in Software development, customer service, and logistics.
• Previous work experience with | Technical Project Management (Agile and Traditional), Problem Solving, Burndown Charts, Customer Analysis, Team Development, Team Player, Kanban, SQL & NoSQL,
• Database management, Multiple Project Handling, Software Development, Java full Stack Development, Front & Backend Web - Development, HTML/CSS/Json. Customer service Technical or non-technical, Customer Relation, Customer Follow-up.

TECHNICAL SKILLS

Confidential, Auburn, WA

Scrum Master & Back-end Developer

Responsibilities:

• Developed a cross functional React Native application for iOS and android which was used to manage the POS (point of sales) system of a restaurant.
• Accountable for project planning, risk managing, developing new delivery plans.
• Worked in Agile/Scrum environment to develop the application, encouraged good agile practices.
• Involved in analysis of requirements, design, development, Unit and Integration testing.
• Communicate issues, manage team execution and develop workplan to complete weekly in progress tasks.
• Facilitated project specification from international client to Teams to ensure tailored delivery.
• Designed complex SQL database structures and backend functionality using PHP Scripting language.
• Associate delivery scenarios with team to evict redundancy and scale usability.
• Integrated user-facing elements developed by a front-end developer with server-side logic.

Confidential, Renton, WA

Manager

Responsibilities:

• Update sales database (SQL) to report daily or weekly Profits/Discounts/Orders to Confidential ’s Home office.
• Daily update ready for business checklist (Reporting past day profits to Sales Head Office).
• Undertake department management and weekly sales responsibilities.
• Check Competitor prices and develop prices according to market.
• Responsible for coordination, tasking, and tracking of seven sales associates to fulfill margins.
• Engineer sales team performance to make sure daily sales and revenue projections are met.
• Assign tasks and motivate sales team to obtain more customer opportunities.
• Use TLC(Tell, Listen, Confirm) to solve customer issues and team issues.
• Bring problem solving mindset to table and feed information to team to increase sales.
• Schedule and report team coverage, assign coverage to replace absent employees.
• Collect and Update teams to the newest technology releases to obtain more customer opportunities
• Update Daily Prices and weekly sale prices throughout the department.
• Leverage knowledge of products and services to hit daily, weekly and monthly sales projections.
• Order new inventory and update database to new or current inventory.
• Bring critical thinking to table and conduct analysis to resolve issues brought by customer.
• Manage time and divide tasks to maintain sales and department schematics.
• Work with sales associate to save any customer opportunities.
• Fulfill online order delivery and communicate if unable to fulfill order.
• Resolve Customer tickets and judge the cause of the technical issue.
• Resolve online orders and customer issues over the phone and in person
• Approach Every customer in the area to obtain more customer opportunities.
• Strategize customer approaches to maximize time to sale ratio.
• Update managers to stock certain inventory running low in stock.
• Perform product demos to explain features and clarify customer concerns.

Confidential, Auburn, WA

Product Owner

Responsibilities:

• Created a tool that allows teachers to share their canvas API’s with faculty to create student performance charts to help students better apply themselves.
• Relayed & overlooked client’s feature requirements with the team to design and implement features.
• Attended and scheduled client meetings and team meeting to relay information.
• Worked in an agile development team to write and prioritize the software specifications.
• Scheduled and Managed client meeting with different faculty members to obtain more information for the use of the tool.
• Worked in a scrum ecosystem, Maintained work in progress report.
• Developed Dummy data for Canvas using canvas API to develop a better software.
• Conducted client demos to for individual faculty members to gather user acceptance responses.
• Identified/Analyzed/ Synthesized product use data and used the data to drive further decisions.

Confidential, Kent, WA

Scrum Master

Responsibilities:

• Worked as ScrumMaster developing a web application for students who previously dropped out of high school to re-engage to complete high school and move forward to college and a career.
• Worked to build responsive web application using PHP/MYSQL, Bootstrap, jQuery
• Performed user testing to understand and eliminate the ineffective and time-consuming features of the project.
• Used agile development to prioritize workload and features to maintain deployment in time.
• Accountable to maintain state privacy laws to manage user privacy document uploads.
• The web application replaces an existing paper application, saving 4 hours each application for students and $200 per application to transfer from paper to digital by employees.
• Update spreadsheet repots to create work progress charts for daily productivity.
• Created daily reports to relay daily production to Hub managers and Supervisors.
• Manage and create BOL ‘s for payment purposes.
• Worked In and fast paced environment to route inbound and outbound consignments.
• Managed and calculated to estimate time/hour/ package quantity for daily shifts.
• Confirm delivery request and ensure delivery paperwork is filed and up to date.