SUMMARY

• Detail - oriented, results-driven and organized technology professional with a proven reputation for implementing innovative solutions that enhance enterprise business practices.
• Possesses the ability to deliver clear verbal, written and online communications to multi-level and cross-functional business leaders.
• Committed to the delivery to quality business, process and technological solutions.

TECHNICAL SKILLS

• Project Management, Business/Systems Analysis, Quality Analysis/Assurance, Process Improvement
• Waterfall, Agile, SDLC, DMAIC/DAIC
• Microsoft Office Suite products; Word, Excel, PowerPoint, Visio, Project, Access, OneNote
• Tableau BI, Essbase Hyperion
• HP Application Lifecycle Management-Quality Center
• Team Foundation Server (TFS), CA Agile Central-Rally, SharePoint, Rational DOORs
• Snag it, Photoshop
• HTML, CSS
• SQL Server, TOAD, Sterling Integrator, FileZilla

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Manage multiple projects concurrently balancing project team tasks and timelines
• Lead feasibility studies to validate project scope
• Lead risk assessment efforts
• Deliver solution on time or before expected deliver date
• Effectively manage project resources and timelines
• Communicate at all levels of organization
• Maintain private/confidential and public project Sharepoint repository sites
• Manage private/confidential and public project documentation according to PMO standards and procedures
• Manage team communications in a manner that ensures all task owners are updated regularly and at the appropriate level
• Core team vs. Extended team
• Project task owners vs. Key Leadership stakeholders
• Provide details project status updates to ensure leadership has the appropriate visibility into project status

Confidential

Senior Business Systems Analyst / Consultant

Responsibilities:

• Maintained successful working relationship with business operations team members representing High Touch clients in order to support client needs and to ensure that business needs were met in a timely fashion that was dictated by established SLAs (i.e. 24, 48, 72 hours, etc.)
• Performed troubleshooting methodology to analyze and resolve reported production support issues regarding participants’ plan 403(b)/401(k)/457(b), deductions, hardships, escrow and/or CLM utilizing knowledge of various retirement plan configurations and SQL to access participant and vendor/client data for issue root cause research and resolution
• Prepared, processed, monitored and validated data files (using FileZilla and Sterling Integrator) for participant plan updates resulting in the correction of participant plan status, employment status or plan contributions and deferrals
• Participated in file validation process which ensured all financial data aligned appropriately with vendor expectations and plan source contribution totals were accurate for each client
• Performed the majority of issue analysis utilizing web tools, public site access, SQL database, Sterling Integrator and FileZilla

Confidential

Senior Business Analyst

Responsibilities:

• Conducted project analysis to assist in the determination of the true project scope
• Facilitated virtual and in-person Business Requirement elicitations sessions with project team and key stakeholders
• Developed accurate functional and non-functional business requirements necessary in the delivery of a solution that would facilitate the successful business activities
• Managed multiple evaluation projects within a program to determine the scope of third-party vendor participation
• Assisted stakeholders in identifying business impact utilizing brainstorming and context diagramming
• Guided stakeholders through the ‘As-Is’ and ‘To-Be’ process flow diagram creation
• Performed vendor analysis to determine the best suited solution for the stakeholder business need

Confidential

Senior Business Analyst/Consultant

Responsibilities:

• Provided full support to internal business partners to assist with implementation of and acclimation to new technology application and platform by:
• Creating and grooming user stories generated for the design of specific functionality to enhance business practices
• Creating wireframes to provide visual clarity of the desired solution
• Facilitating scope definition and issue escalation efforts to ensure the accommodation of the users’ technological business needs
• Partnering with development team on the design and implementation of effective technological solutions
• Partnering with the quality assurance team in validation of release items ensuring that the project produces defect-free functionality to business partners
• Instrumental in the introduction of an additional layer of quality assurance ensuring that defects are identified and resolved prior to releasing enhancements for business partners UAT
• Instrumental in the creation of use cases and the enhancement of user story formulation utilizing full agile structure in conjunction with an appropriate level of pertinent details (waterfall) for the project to maintain traceability to all scheduled enhancement details
• Championed consistency effort across the application to ensure that the newly released tool conformed to standard design and attribute configurations
• Created and maintained updates to online WIKI-like Standardization Guide via SharePoint portal configuration
• Assisted with the compilation and distribution of weekly sprint metrics to ensure that project management lead had visibility into project efforts that impacted delivery timeline

Confidential

Senior Business & Reporting Analyst/Consultant

Responsibilities:

• Partnered with the business stakeholders, development team and QA team to deliver solutions to assist the business manage the security of the enterprise network infrastructure
• Authored user stories to facilitate the development of Infrastructure Security metrics dashboards and scorecards
• Designed wireframes to provide stakeholders with the visual clarity of the desired end-result
• Managed the life-cycle of the user stories and interactions with business partners
• Established and managed client relationships necessary to facilitate the definition of seamless metrics reporting modules using Tableau Analytical Reporting and BI tool
• Partnered with clients to identify key metrics necessary to forecast, manage and mitigate risks of potential infrastructure security breaches and cyber-attack events
• Facilitated quality assurance process to validate data outputs using data analytical methods such as; SQL queries and Excel pivot tables
• Performed data extraction via SQL queries
• Partnered with BI development team on dashboard and scorecard designs that best depict the results of the metrics that drive the business
• Guided clients through reporting design recommendations to improve presentation of enterprise data management and reporting
• Enhanced process documentation to improve the depiction of process timeline relative to each step, milestone and associated ownership within the SDLC
• Authored Standard Operating Procedures (SOP) metrics inventory update process

Senior Product Owner

Responsibilities:

• Authored user stories for the development of MES components
• Co-facilitated Scrum team meetings
• Managed user story and bug progression using Kanban Board and TFS synchronized process
• Performed data extraction via SQL queries
• Enhanced process documentation to improve the depiction of process timeline relative to each step, milestone and associated ownership within the SDLC

Confidential

Senior Business Analyst

Responsibilities:

• Partnered with cross-functional team members to identify project scope
• Elicited business and functional requirements and use cases for state-of-the-arts web technology upgrades including but not limited to geo-tracking and mobile device implementation
• Facilitated presentation of business requirements for approval, development and quality assurance
• Facilitated virtual and in-person team meetings and requirements elicitation sessions
• Facilitated testing initiatives for multiple phases and environments
• Created and implemented testing plans, scenario templates and test scripts for integrated system functionality testing of enterprise web enhancement projects

Confidential

Senior Business Analyst

Responsibilities:

• Performed current-state analysis on business process, system performance and functionality to elicit effective business requirements
• Facilitated in-person and virtual sessions resulting in the delivery of essential IT requirements for technology consisting of client web portals, CRM databases, data migrations and multi-directional data feeds
• Facilitated discussions to clearly communicate realistic expectations for client deliveries including project timelines, constraints and resource availability
• Contributed to the development of project work-effort estimations
• Delivered detailed business requirements that resulted in the delivery of solutions that met and exceeded client expectations
• Presented end-state business and systems recommendations to project team consisting of key business stakeholders, development and quality assurance
• Participated in the creation of test scripts and coordination of testing phases to ensure a minimal defect product delivery

Confidential

Business Analyst

Responsibilities:

• Created and managed project Business Requirements for technology implementations
• Managed client project expectations
• Liaised between client and technology developers
• Managed project enhancements throughout the SDLC
• Participated in and coordinated system integration and user acceptance testing phases
• Produced enhancement instruction modules
• Facilitated stakeholder meetings to ensure accuracy of all project components
• Facilitated issues triage calls
• Managed requirements with Offshore development resources

Confidential

Systems Consultant

Responsibilities:

• Created and managed Business Requirements for multi-million-dollar telephony interface enhancement project for Peregrine Call Center application
• Facilitated Business Requirements meetings with key project stakeholders
• Guided clients through Feasibility Phase of project assisting in assessing risks, rewards and outcomes
• Created system test scripts using Microsoft Excel
• Participated in system and UAT initiative for new Peregrine system enhancement

Confidential

Systems Analyst/Consultant

Responsibilities:

• Liaised between applications testers, developers and line of business to research root cause and resolve system defects discovered during various testing phases
• Initiated and facilitated defect root cause analysis and resolution meetings/conference calls
• Conducted root cause analysis regarding reporting issues yielding situation resolution
• Initiated and managed project escalations
• Initiated and managed reporting communications to cross functional project partners
• Maintained SharePoint website with updated testing defects metrics
• Reported progress to system implementation via metrics generated from Quality Center