Vice President of Services

Jaime has the rare ability to understand the full depth and breadth of challenging technical and business issues and create solutions to the customer's delight and her company's advantage.

Performance Summary

Accomplished business leader with over 15 years experience providing solutions, sales, and marketing leadership. Skilled in establishing lead-generation programs to drive growth in new products and services within system integration, management consulting, and education services. Able to communicate with clients, managers, and key stakeholders. Recognized for turning around failing engagements to deliver successful client solutions. Leverages strong technical skills and business knowledge to identify business needs and create innovative service offerings. Develops cutting-edge marketing and business plans to support long-term growth. Creates a culture of high performance through robust staff training initiatives.

Professional Experience

Confidential

VP Strategic Services

• Selected to grow management consulting and education services for 110M in lines of business, and identify and create new lines of business. Provide support and management to five direct and 30 indirect staff members, including Sr. Managers, Education Services Delivery, Business Development, Director of Instructional Design, Director of Business Intelligence and Market Research Services, and Director of Enterprise Architecture Services. Define new strategy and manage tactical business plan and P L for management consulting and education services. Communicate with international sales leaders in various business units for service partner enablement in Latin America, Europe, Middle East and Asia Pacific regions.
• Established business case and budget for new global service partner training program for Europe, Middle East, Asia Pacific and Latin America.
• Grew Education Services line of business revenue 400,000 above budget while improving synergy savings of 10 in cost, surpassing industry standards by 9 by focusing on selling cloud based on-demand eLearning library.
• Doubled process optimization and performance management consulting sales within 12 months through establishment of internal and external relationships and account-based marketing initiatives.
• Grew revenue 20 by selling out the annual training conference for the first time in the history of the company.
• Surpassed revenue goals in a down market, achieving 5.3 million 35 margin for education services and 1.35 million 35 margin for management consulting.

VP of Professional Services Strategy

Promoted into position to drive growth of consulting business through improved go-to-market strategies and new business initiatives. Provided direction to eight direct staff members, including General Manager of Strategic Consulting, Portfolio Manager, Global Architect, and Development Manager. Developed internal and external communication plans to close learning gaps. Designed and established marketing programs to launch new services or specials. Provided team leadership and mentoring for onshore and offshore teams, educating staff on value of service portfolio and securing new opportunities.

VP of Professional Services Strategy Continued

• Grew consulting business 10 by mentoring service portfolio managers on how to improve packaging of services to better enable sales to position consulting capabilities.
• Established over 30 global communities to provide a place for consultants to share knowledge and information.
• Streamlined services by implementing a service pricing calculator to enable improved service building with license sales, ensuring servers were not overlooked.
• Saved clients time and money via process re-engineering work, such as one client saving 100,000 in mailing costs annually by using electronic tax statements and reducing work hours by 160 annually.

General Manager

Confidential

• Selected to establish and manage new product-agnostic and non-license-driven services line of business to drive business growth during time of decline in license sales. Managed all company P L, sales, marketing, and product delivery. Managed an onshore and offshore staff of over 60 employees.
• Recognized with the 2009 Emerald Award for being one of top seven employees for obtaining largest revenue growth of any business unit, totaling 30 .
• Achieved a 90 close rate by visiting with C-level executives for strategic sales opportunities.
• Secured 20 new vendor relationships by communicating with product management on identifying new partners and service opportunities.

Confidential

Development, Product, and Services Director

• Brought on board to drive strategic planning and growth for merger of five acquired companies into one. Assisted in creating new marketing plans, pricing strategies, and product roadmaps.
• Closed over 2M in sales in six months by leading development of company's flagship product, resulting in company acquisition.
• Generated new sales by creating a targeted webinar to reach over 30 new prospective customers.
• Secured 300,000 in additional revenue within Fortune 100 consulting engagement.
• Led turnaround of 1.2M Fortune 100 consulting engagement by improving relationship with client, aligning delivery team to client needs, and improving engagement transparency.

Confidential

Senior Consultant, Project Manager

• Charged with providing management and support of the India Software Development team, including development of processes and procedures to facilitate status communication and manage release cycles.
• Recognized by Darden University for turning around software project.
• Directed Data and Quality Assurance teams in the launch of Hotwire.com.