SUMMARY:

• High - energy technology program/project/team leader with large scale client facing, and internal, supply chain ERP, infrastructure and support leadership experience in banking, healthcare, medical device manufacturing retail and professional services companies.
• Proven ability to lead mission critical high volume transaction technology solutions in highly-regulated and high-availability environments with success - in organizations ranging from early stage startups to established multinational firms.
• Recognized for negotiation, strategic vision, planning, innovation, service delivery, team building, call center design, computer based financial forensics, incidenthandling, due diligence and forecasting skills.
• Industries

PROFESSIONAL EXPERIENCE:

Confidential

Change Management

Responsibilities:

• Control Reliance recognition by 2 leading global auditing firms for implementing systems change control procedures as dictated by Sarbanes-Oxley Act (SOX 404), HIPAA, SEC, FDA and PCI regulators
• Lead (2) FDA GxP change management validations for 2 publicly traded medical device manufacturers
• Established change management framework for (2) Oracle ERP migrations, (3) securities management migrations and (4) Confidential to 2008/2012 migrations
• Led integration of technologies, technologists and support of 9 acquisitions
• Technology Security Officer for matters involving defense department
• Frequent speaker on Systems Identity Management, Identity Theft Preventions and Security Controls
• HIPAA Privacy Officer, Information Security Officer and Compliance Officer roles within financial services, securities brokerage, medical bill management and international professional services firms
• Secret Clearance from the Department of Defense
• Client data center consolidations, application migrations, security assessments, cleanouts and build outs.
• Lead client technology and support outsourcing case studies.
• Perform migration planning, technical resourcing and leadership of cloud, hybrid cloud, conventional and new application migrations.
• Regulatory and non-regulatory change control management, remediation and traceability compliance validation.
• Technology and services business development - partnership meetings, client meetings, speaking engagements, vendor management and public relations.

Confidential, Boston, MA

Enterprise Application Implementation/Deployment

Responsibilities:

• Program Manager of 19 operations, technology and training related workstreams.
• Managed Program expense and capital budgets in excess of $30M.
• Role called for interaction with senior executive stakeholders including, but not limited to, worldwide procurement, divisional CFO's and divisional/technology leaders for pricing and spend planning.
• Leadership of daily Agile stand up, weekly working group, bi-weekly Steering Committee and monthly executive Steering Committee meetings.
• Vendor contract negotiations.
• Enterprise Application Implementation and Deployment Support.
• Performed research associated with utilizing IBM outsourced infrastructure to deliver Pre-Production test and Post-Production cloud services to support cross domain resource utilization.
• Facilitation of Post-Production Support Program design and deployment.
• Implementation and use of Agile and Six Sigma across workstreams.
• Client data center consolidation and decommission.
• Lead client technical team and contract resources.
• Performed migration planning and technical resourcing to support migration.

Confidential, Watertown, MA

Product Software Development, Delivery & Client Services Leadership

Responsibilities:

• Program Manager of 19 operations, technology and training related workstreams.
• Leadership as Agile SCRUM Master of client facing Software Delivery & Services teams providing online banking services for bill payments via credit card, ACH and debit.
• Designed and implemented a Program Management Office aligned with client, employee and business expectations.
• Management of staff performing over $20M in client and consumer authorizations, processing and electronic settlement with Automated Clearing House(ACH) firms, MasterCard, Clearent and some of the largest banks in the world.
• Lead daily agile stand-up meetings to monitor corporate prioritization, performance, resource utilization and sourcing to deliver a scalable team with predictable operating costs.
• Facilitated construction of Transition Management Strategy documents and respective Phase Deliverables to migrate all retail funds from internal systems to SunGard InvestOne.
• Leading all Conversion related resources, design validation efforts, ETL approach and tools deployment.
• Assisted in the development, socialization and acceptance of the Transition Management phases.
• Assisted with the development of the overall Transition Project Plan.
• Lead the construction of a component inventory and context diagram to depict and track all delivered solutions, their connection points, and other systems related analysis and documentation.
• Developed Final Acceptance Go/No Go Criteria for Move to Production fund migrations.
• Performed technical, functional and Risk analysis of project solutions to determine compliance with government regulations, internal Fidelity Risk & Audit controls and adherence to the Fidelity System Development Methodology (FSDM).
• Identification, remediation facilitation and reporting of Program gaps, overlaps or redundancies.
• Tracked Transition vendors and developers performing Transition Tool development and execution.
• Performed Risk & Audit duties to identify control deficiencies and facilitate mitigation.
• Reviewed previous SAS70, SSAE 16, SOX, 38a1, SEC and other regulatory audit reports to determine applicable controls to be leveraged or mitigated.
• Provided Compliance related comments on documents, processes and procedures being developed and utilized during the OneBook Retail Conversion, Parallel and Transition phases.

Confidential, JD

FDA Systems Validation

Responsibilities:

• Partnered with business leadership to create and deploy a communication strategy for different management levels and stakeholder groups
• Worked with business sponsors to gain necessary resources and support.
• Leveraged consulting and coaching experience to develop team member interpersonal, influence, and relationship skills.
• Developed and sustained the project planning, metrics and scorecards, milestones, evaluated and reported project performance.
• Lead ongoing risks and issue recognition, resolution and communications.
• Issue identification, prioritization and appropriate escalation by working with the project owners and functional leads
• Communication, organization and materials management of work streams and leadership of meetings including facilitation; project team meetings, one - on-one meetings, and other ad-hoc meetings as needed.
• Responsible for Governance Team meeting organization and facilitation including materials management.
• Coordinated functional experts and extended team to ensure project deliverables and planning are complete and executed.
• Ensure deliverables are met considering scope, budget and resources
• Management of project budget, resource tracking for onboarding and termination and movement
• Ran project plan using SDLC and supporting methodologies.
• Managed the phase exit reviews: Organization, facilitation, and materials management for each
• Organization and distribution of meeting minutes for all above meeting.
• Lead GxP Validation Testing of Medical Device Manufacturing SAP to Oracle ERP migration used across 26 Domestic Sites.
• Lead Mid & Low GxP FDA regulated system validation of JD Edwards EnterpriseOne ERP Application.
• FDA Related Systems Development Methodology Compliance Oversight.
• Developed and sustained the project planning, metrics and scorecards, milestones to track, evaluated and reported.
• Interacted with Regulatory Affairs and Quality Assurance teams
• Worked with IBM staff and deskside support resources to validate their SDLC and supporting methodologies compliance.
• Managed SharePoint based QA Document Review Management site..
• Validation Management, Deviation Mitigation, Security Vulnerability Assessment and Traceability Verification.
• Leadership of 23 person validations team comprised of IS, Business, QA and Documentation contractors.

Confidential, Portsmouth, NH

International Datacenter Consolidation

Responsibilities:

• Lead a project team of 8 contractors and vendors consolidating 15 international data centers into 4.
• Leveraged IBM professional and outsourcing resources during design and pilot data center deployment.
• Provided design validation, compliance and technical leadership to architect and deploy security appliances and applications.
• Daily project management and hands-on technology deployment.

Confidential, Reading, MA

Enterprise Infrastructure and Support Leadership

Responsibilities:

• Lead internal staff of 11 coordinators, technologists and developers supporting internal and external users, clients and regulatory authorities internationally during 3 acquisitions.
• Reconstructed IT organization, infrastructure and Disaster Recovery Plans during integrations.
• Project management for the integration acquisitions operationally and technologically.
• Performed facilities and technology related security implementations.
• SEC, HIPAA, PHI, PII and 201 CMR 17 compliance management leadership.

Major Systems: High Availability Oracle, SunGard Relius, Exchange 2003/2010, Citrix XEN, Blackberry Enterprise, SUN, HP, Dynamics, SalesLogix CRM, NetAPP Storage Area Network, CommVault, MS SQL/Server, Avaya VoIP, LaserFiche.

Confidential, Woburn, MA

Privately held Insurance Industry Service Provider

Responsibilities:

• Lead internal staff of 35 coordinators, project managers, and customer service representatives supporting internal and external users, clients and regulatory authorities internationally.
• Lead migration of client systems into in-house data center.
• Systems related HIPAA, PHI and 201 CMR 17 compliance management leadership during client integrations.
• Quickly rebuilt back office information technology and support staff supporting Active Directory, MS/SQL Server based workflow management systems, financial systems, SSL client integrations, high speed OCR, automated field sales and auditable document management solution.
• Teamed with internal business units and largest clients to implement automated near real-time invoicing and scheduling reducing DSO and increasing orders by 15%.
• Designed and implemented several new business development solutions which increased revenue by 15%.
• Authored and deployed Fraud Analytics models and established Medical Management XML standards.

Confidential, Wakefield, MA

Responsibilities:

• Lead internal staff of 21 developers, network engineers, facilities coordinators and end user support analysts supporting 1,300 users across 280 US and Canadian locations utilizing large scale workflow solutions.
• Consolidated 32 domestically dispersed small scale data centers, databases and file servers into mirrored data centers.
• Full P&L responsibility of a $6M budget and oversight of strategic technology initiatives across 12 North American divisions and compliance with international terms of reference.
• Utilized systems development lifecycle to refocus and attain cost control of back office information technology solutions group providing all supply chain management and financial processing.
• Conducted all research, negotiations and deployment of world-class Internet-based technology being utilized by nine divisions.
• Deployed and tested complete catastrophic disaster recovery plan for all systems necessary for offsite recovery.

Confidential

Director of Information Technology

Responsibilities:

• Directed all internal IT staff of 8 with $2M budget responsibility.
• Responsible for all technology related aspects of corporate, manufacturing, field service and field sales force systems in an ISO 9001 certified environment with manufacturing plants in the US and Ireland.
• Responsible for the entire RFP negotiations and implementation process necessary to migrate from MAN/MAN to the Oracle’s ERP suite of products including AP/AR/GL/HR/PO/Manufacturing/Project.
• Recruited by founders to join start-up specialty retailer to perform all tasks associated with research, acquisition, implementation and management of all technology aspects of corporate, distribution center, POS, e-commerce systems, technologies and support staff.
• Implemented 100% IBM outsourced store level hardware support.
• Managed all development, vendor relations, negotiations and design tasks associated with the deployment of $500,000 headwear e-commerce site and associated integration with store level and distribution systems.

Major Systems: Richter, Store*21, XBR, Novell, MS IIS, EDI, MAS*90, WDC, ACH, ADP, CheckPoint

Confidential, Framingham, MA

Technical Analyst

Responsibilities:

• Performed all aspects of management and user support related to 8 Novell Netware file servers with 500 users.
• Provided internal consulting for hardware and software acquisition, system re-engineering and vendor selection.
• Successfully migration of 350 Merchandise PC users to a 100% Windows Based operating environment.
• Performed all functions necessary to maintain 2 business critical Sybase SQL file servers.
• Served as Project Manager, Developer and Integrator of Regional Office automation solution.
• Designed and implemented server independent EIS, PC/FOCUS and Sybase, development and maintenance methodology utilized by an Advanced Software Development Team.
• Researched and implemented a corporate and subsidiary wide virus protection solution.
• Maintained all aspects Executive Information System.
• Designed and implemented file transfer application for 8 regional offices.

Confidential, Woonsocket, RI

Personal Care Retailer.

Responsibilities:

• Designed and implemented an automated FTP download process of mainframe based HRIS data to LAN based applications.
• Developed and deployed a Telxon scanner based application utilized by merchandising and distribution center staff to performance item file maintenance.
• Designed and installed a Novell token ring network and in the Store Help Desk department.
• Attended and completed Rapid Applications Development course in Hypermedia and Hypertext.
• Deployment and modification of an expert system called Expert Advisor utilizing hypermedia and hypertext.
• Completed ORACLE developer and DBA training.
• Installed and tested ORACLE SQL*Server for Vines.