Program/Project Manager/Scrum Resume

KEY SKILLS:

EXPERIENCE:

Program/Project Manager/Scrum

Confidential

Responsibilities:

TMO team member to transition Atos support to Confidential support
Manage key milestones and interact with tower and team leads Confidential and Confidential to ensure a smooth, thorough and timely transition
AppDynamics Enterprise Instrumentation Lead
Direct, large cross-functional team of engineers, vendors and technical staff to transition Dynatrace to AppDynamics APM across the Confidential Enterprise
Interact with Application Owners, Senior Directors and VPs on a regular basis
Develop Program Governance, Methodology, and Reporting for AppDynamics Program
Mange third party vendors
Salesforce/Empower Governance and Tactical PMO Leader
Responsible for overall program governance
Responsible for release scheduling
Responsible for program escalations
Cross-functional team leadership
Confidential /Starwood Legal Day 1 Loyalty
Successfully launched LCD1 requirements on a fixed, immovable date
LCD1 Work Streams:
Build team
Requirements gathering
Project planning and scheduling
Daily team meetings
Design
Transform
Escalation management

PMO Lead

Confidential

Responsibilities:

Directed International, Cross-Function Team for Cisco Advance Services in South American Theater
Built Program to deliver Advance Technologies in the South American Theatre including:
Cisco Routing and Switching
Cisco VoIP
Cisco Instant Messaging/Jabber
Cisco Telepresence Deployments
SOW creation and RFP responses
Resource acquisition and team building
PMO governance and methodology
Technical and pm management
Lead product and service launch for large, complex projects including international cross-functional teams and diverse technologies for Citigroup
Lead a team of 30 project managers, engineers, and solution architects to complete projects international, advanced services projects and programs on time and on budget develop project plans, timelines, resourcing, risk assessments, communication plans
Work across internal departments and organizations to achieve project objectives present reports on program and project status, risks and financials to executive leadership

PMO Lead

Confidential

Responsibilities:

Directed a complex cloud-based solution for cost reduction, off-site management, and outsourced Email for approximately 40,000 users, 500 chapters, and numerous domains using both Waterfall and Scrum Methodologies
Led the business integration effort for shared folder, shared calendars and application integration for 500 chapters
Delivered weekly status and project health dashboards to C-level executives
Managed Technology Refresh Program which included datacenter applications and databases, Enterprise Contact Center; Voice over IP (VoIP) systems and VPNs, LANs, and UPSs

Confidential

Program Manager

Responsibilities:

Led an International cross-functional team to set-up a new PC helpdesk service in Costa Rica for P&G/Gillette supporting up to thousands of PC users internet business continuity program to install a web-based disaster recovery solution in the homes of the top 250 Confidential executives across the nation

Confidential

Program Manager

Responsibilities:

Directed Confidential remote access
Managed $2m united nations international telephony and data project with fifteen-member cross-functional team to upgrade the united nations worldwide voice and data footprint
Developed General Motors Itanium Migration Demonstration Project demonstrating the speed, performance, and reliability of HP’s Itanium platform worth $10M
Help to set Strategic direction for Confidential
Work with volunteers and coaches
Work directly with children and adults with intellectual disabilities