PROFILE:

• Highly motivated, creative, and versatile Project Management professional with over ten years of experience in software development lifecycle and Agile/scrum methodologies.
• Especially skilled in building and mentoring strong diverse teams and fostering collaborative relationships with other teams and customers.
• Demonstrated ability in project management processes such as defining project scope and charter, planning, scheduling, reporting, resource management, risk/issues monitoring, implementation planning and client management
• Extensive experience and in - depth knowledge of Agile and Scrum Methodologies.
• Expertise in Jira, MS-Project, Excel and Powerpoint.
• Excellent communication (verbal and written) and interpersonal skills; able to communicate effectively to management, users, developers and cross-functional team members.
• Managed Team size consisting of 5 - 25 members at Onsite & Offshore locations.

SKILLS:

R, SPSS, Tableau, SQL, XML, JIRA, MS-Project, MS Office, IBM Tools - ODM, MQ Series, Mainframes, COBOL, DB2

WORK EXPERIENCE:

Confidential, Naperville, IL/Madison, WI

Project Manager

Responsibilities:

• Proposed and implemented process improvement and restructure project in mid-west pricing department leading to savings of over $250K each year.
• Proposed restructure and process improvement roadmap for short-term to long-term, including resource allocation, process optimization through value chain and risks and gaps analysis.
• Created Project plan, budget, milestones, dashboards and risk mitigation to implement process improvement project.
• Make several presentations to senior management providing descriptive data of past sales, proposed improvements, project plan and status updates.
• Created logic of Advanced Pricing Logic (APL) product to provide best pricing recommendation based on 12-month sales data, customer classification, price tier and product sensitivity, leading to forecasted savings of over $500K each year.
• Created decision trees for sales prediction for each customer segment and swim-lane models capturing current state of pricing support processes for managing Special Purchase Agreements and maintaining product lines by various branches/banners.
• Conducted Risk assessment and Gap analysis for existing processes by breaking down into small tasks and process flows.
• Perform program closeout, including Lessons Learned activity to determine the strategy for next year.
• Continuous study and develop new methods to improve productivity, efficiency and operational costs.

Tools: & Tech Used: Service Now, Solar Eclipse, Confluence, JIRA, MS Office, Visio, R, Tableau

Methodology: Agile, Kanban Board, Daily Stand-Up meetings/calls

Confidential, Pekin, IL

Project Manager

Responsibilities:

• Prioritized and executed IT projects in the launch of several new insurance products/coverages and Mobile apps of budget over $500K.
• Successfully Implemented over 50 service requests (SRs) to fix production defects, regulatory requirements and enhance functionalities in existing software applications.
• Created Product roadmap and refined user experience design through client interviews and refining business requirements.
• Created budget forecasts and cost estimations; Monitored milestones and managed changes/risks and work allocation.
• Maintained project schedules, work breakdown structure (WBS), issue/decision logs, meeting summaries, risk assessments and gap analysis, and status reports to ensure effective, ongoing communications across all team members.
• Identified key metrics and areas for performance improvement by extracting and analyzing data of system testing defects by using Tableau charts and dashboard; Implemented changes using these insights reducing defect rate by more than 15%.
• Conducted client interviews to refine business requirements/process mapping and recommend/design technological solutions.
• Analyse the problems, identify the root cause and provide fixes for issues raised by users while accessing the application.
• Change and Release management of Application related enhancement.
• Creating metrics and status reports to communicate project status, outages and project impacts.
• Performing changes in the application supporting the annual and seasonal business driven activities.
• Ensure due diligence & quality on services to adhere to process and consistency of output for operational standards to meet the IT service management goals.

Tools: & Tech Used: C#, .Net, IBM Mainframes, SQL, COBOL, MS Office, Project, Tableau, R Stat Engine

Methodology: Agile (Scrum Framework)

Confidential

Responsibilities:

• Maintained and refined project requirements by interviewing business partners, agents and market research team.
• Created project plan, milestones, resource allocation and budget management throughout the lifecycle of implementation and subsequent releases.
• Performed Earned Value Analysis to monitor project’s status and budget forecasting.
• Formalize standards for data recovery testing procedures across the affected technical teams and vendor partners.
• Map internal IT processes/teams/vendors needed to recover Critical IT Systems.
• Report on the completeness of all changes.
• Assist in the timely: identification, escalation, resolution for all outstanding issues.

Tools: & Tech Used: Confluence, Jira, Service Now, MS - Visio, Projects, Office

Methodology: Agile Scrum

Confidential, Bloomington, IL

Project Manager

Responsibilities:

• Led agile driven product development of a business intelligence framework that automated the handling of 10,000+ events per day and interacted with 25+ application areas.
• Actively coordinated with technical lead in defining phase deliverables, allocating resources in Scrum Agile environment using Primavera and Atlassian JIRA.
• Performed data analytics and visualization of website customer data to create BI reports, dashboards and storyboards on Tableau; Used R, SQL queries and Excel macros, pivot tables to transform raw data into meaningful, actionable information.
• Performed all code changes to background architecture host components. Consulted with background architecture consumers to optimize their designs.
• Analyze and prepare financial and operational presentations; including variance analysis, trending, KPIs and margin analysis
• Interact with all levels of leadership to gather, analyse, and prepare recommendations regarding financial plans, new product introductions, variance analysis, and operating forecasts
• Develop and deliver valuable and actionable business information directly to our internal users
• Leverage advanced software functionality to create user guided dashboards, scorecards, reports, queries, and summaries
• Suggest improvements and enhancements to processes and systems to increase customer satisfaction and improve productivity & efficiency
• Participate in research/analysis on current industry trends, preparing reports, packaging offerings and presentation of innovative retail solutions to clients
• Established processes for tracking and reporting the team accomplishments for the internal stakeholders which increased the transparency of the work done & having scrum calls, ensured a smoother Onshore/offshore coordination
• Keeping apprised of reporting best-practices, and recommending visualizations to best represent the data

Tools: & Tech Used: Service Now, IBM Rational Tool suite, Confluence, JIRA, MS-Project/Visio

Methodology: Agile, Kanban Board, Daily Stand-Up meetings/calls

Confidential

Responsibilities:

• Defined software technical solutions and designed architecture to automate business rules and state regulations to ensure sales associates’ compliance and authorization; New application reduced manual costs by over 50% and errors by 90%.
• Implemented technical solution using new frameworks reducing service cost by more than 10% as compared to legacy processes.
• Conducted risk assessments coordinated dependencies between the host and web development, averting potential defects and problems.
• Mentored and supervised four-member offshore team in India and reviewed their deliverables.
• Defined technical solution and designed architecture to automate business authorization rules and state regulations for client’s sales associates.
• Recommended and implemented a comprehensive issue tracking process that improved communication and issue resolution between cross-functional teams.
• Credited with personal contributions in effecting enterprise-wide culture change by promoting processes such as better software version control, effective handling of sporadic change requests, and setting up documentation requirements.
• Involved in Target Data Model creation.
• Created Business Requirement and Functional Requirement documents.
• Created Use cases and defined the transformation rules for each field.
• Created Mapping documents and supported Technical and Quality assurance team.
• Created UAT Test cases and helped perform UAT testing.

Tools: & Tech Used: IBM Mainframes, Python, Oracle, MS Office, Visio, Project

Methodology: Waterfall

Project Manager

Responsibilities:

• Led a large and complex project to decompose over 100 bank legacy applications and modernize and re-platform.
• Implemented technical solution using new frameworks reducing service cost by more than 10% as compared to legacy processes.
• Conducted risk assessments coordinated dependencies between the host and web development, averting potential defects and problems.
• Re-engineered bank legacy applications to enhance supportability. This consisted of migrating from host mainframe to Linux platform, simplifying the code, reducing redundant and obsolete code, and increasing performance.
• The project was a huge success and the improvements resulted in over 20% cost reduction in operation and maintenance.
• Conducted risk assessment/gap analysis and coordinated dependencies.
• Gathering and analyzing internal business requirements by means of interviews, workflow analyses and facilitated discussions with users.
• Identified the involving source systems and respective stakeholders.
• Analyzed data in each source system and performed Gap Analysis.

Methodology - Agile Scrum

Confidential, Bloomington, IL

Project Lead

Responsibilities:

• Led software development, component designs, security solutions and testing/implementation for large/complex IT projects.
• Provided pre-production test support for regression testing of life company applications. Support activities included configuring implementation test environments with production data, executing production batch flows and validating results. This prevented defects from being implemented to production and resulted in over 20% cost reduction in fix packs.
• Developed, maintained and executed 100+ batch flows.
• Executed batch regression testing for 100+ deployments and performed root cause analysis for failed flows.
• Developed and maintained JCL batch flows. Developed SQL Queries for sampling data from DB2 tables to ensure data integrity.
• Developed SQL queries for sampling data from DB2 tables to ensure data integrity.
• Led team of 7 team members to support background processes for efficient claim management systems. This included running batch processes, enhancements for new requests and creating new flows.
• Gathering requirements from stakeholders and analysing them. Prepared design documents and flow diagrams to understand the requirements and share the same with team.
• Maintained implementation test environments and provided support for regression testing.
• Attending stakeholder calls and checking the feasibility of the changes they are expecting.
• To supervise the work done by new team members and provide any technical or business process related help to get the work done in a way that suits the user’s needs.
• Ensuring that while coding/making data changes we have followed quality standards. Regular code reviews and testing is involved to ensure the same.
• Billing co-ordination and Invoice generation on system.
• Identified the involving source systems and respective stakeholders.
• Analyzed data in each source system and performed Gap Analysis.

Tools: & Tech Used: Java, SQL, DB2, Unix, MS Office, Visio

Methodology: Waterfall