SUMMARY:

• IBM / Rational Unified Process (RUP) certified Project Manager and a Certified Scrum Master (CSM) with over 17 years’ industry experience deploying enterprise solutions across Biotech, Information Technology, Aviation/ Aerospace, Hospitality and Transportation domains.
• Have held various positions including Scrum Master, Project Manager, Project Lead, and several years earlier as a C / C++ / UNIX programmer analyst.
• A scrum master, Agile coach, and scrum ‘servant - leader’ with a track record of timely project implementations.
• Fostered congenial team dynamics, bridged communication gaps between technology teams and business stakeholders, and resolved project/team conflicts.
• Experienced in Scaled Agile Framework (SAFe) and Large Scale Scrum (LeSS) projects.
• Adept at Agile and Waterfall methodology and transitioning teams to Agile/Scrum/Kanban.
• Experienced in conducting scrum ceremonies (release planning, grooming, sprint planning, retrospectives, review and daily stand-up meetings) and validating scrum artifacts.
• Worked closely with product owners to improve the team velocity through effective capacity planning and backlog grooming. Worked with the test team to ensure expeditious remediation of bugs and impediments, and with the test lead to create timely test plans, publish regular test progress reports, and obtain and archive testing sign off documentation.
• Tracked and reported on sprint/release progress, burn down and other performance metrics.
• Developed and maintained good working relationships with team members, stakeholders, deployment support teams, and vendors.
• Closely worked with the release teams and Release Train Engineers (RTEs) to ensure timely deployments.
• A team player who thrives in deadline driven, rapidly evolving, multi-tasking project environments.

PROFESSIONAL EXPERIENCE:

Confidential, Miami, FL

Scrum Master

Responsibilities:

• Evangelized Agile adoption, benefits and best practices.
• Coached teams on scrum roles, ceremonies, artifacts, and the Scaled Agile Framework (SAFe) best practices.
• Demonstrated how team level commitments integrate under SAFe to deliver program level increments.
• Prepared and led scrum teams for ceremonies and deliverables during PI planning meetings.
• Collaborated closely with the RTEs (Release Train Engineers) to ensure that the teams worked in sync with the overall program timelines and goals.
• Worked with the Product team and Delivery Leads to ensure that the product backlog is up to date and reflects the collective goals of the team and the program.
• Ensured documentation and remediation of cross team and track impediments and bottlenecks.
• Worked with the team to arrive at a collective understanding of Definitions of ‘Ready’ and ‘Done’.
• Conducted scrum ceremonies including daily standup, grooming, planning, review, sprint demo, program demo, sprint/track retrospective, and Scrum of Scrum meetings.
• Liaised with the Content, Shiplab, Siebel, Fidelio (Ship Management System) teams to resolve any content and data issues.
• Maintained Pager Duty channels for all applications (Kiosk, Folio, App) to ensure that all P1/P2 tickets raised by Digital Managers from onboard ships are immediately responded to.
• Visited ships as needed to coordinate deployment tasks (as the scrum master Captive Portal team).

Environment: Jira, Confluence, Java, Cassandra, SQL Server, DB2

Confidential, Fort Lauderdale, FL

Scrum Master / Project Manager

Responsibilities:

• Concurrently led multiple teams (onsite, near shore, and offshore) and supported multiple projects
• Helped create new Scrum teams and coached/mentored team members to embrace the nuances of Agile development life cycle.
• Partnered with Product Owners and Marketing teams to manage epics and maintain the backlog.
• Trained teams in self-organizing and in plugging the intentional gaps in the Agile framework.
• Facilitated scrum ceremonies for onsite and offshore teams, including grooming meetings, daily stand up, planning, demos, reviews, retrospectives, and scrum of scrum meetings.
• Created and updated TFS dashboard widgets to readily display various performance/progress metrics for easy visibility into the teams’ progress, and as a useful information/motivation tool.
• Tracked and communicated team velocity and sprint/release progress to the teams and stakeholders.
• Ensured that the team morale was always high. Provided a congenial and positive team atmosphere to all team members.
• Received several emails of appreciation from the senior management on successful deployment of the Showroom Selling Tool against a very tight deadline.

Environment: Microsoft TFS (Team Foundation Server), SiteCore CMS, .NET, MS SQL Server

Confidential, Doral, FL

Scrum Master / Project Manager (Consultant)

Responsibilities:

• Successfully released several large deployments on time and within budget, including:
• .NET upgrade and Sitecore upgrade projects.
• SEO (Search Engine Optimization) enhancements to the US Portal.
• Upgrading the Australia portal’s look and feel, UI/UX (user interface and user experience), and SEO (Search Engine Optimization) to be consistent with that of the US portal.
• Geo Location functions that selectively display location specific content based on the IP addresses (geographic location) of users.
• Optimizely, Tealium tagging, A/B & multi variate testing, extending digital commerce capabilities to mobile devices using Mobify, and the redesign of carnival.com Global navigation UI/UX features.
• Liaised with product owners to understand the project scope, deliverables and timelines, and facilitated periodic stakeholder/product owner review and demonstration sessions.
• Conducted scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-up).
• Worked with the product owner to manage the lifecycle of product development/enhancement, from inception, backlog grooming, release and sprint planning, to deployment and post deployment stabilization.
• Closely monitored the bug / impediments list to ensure speedy remediation of critical and high bugs.
• Participated in Scrum of Scrum (SoS) meetings to enhance cross team communications and to proactively remediate any inter team impediments.
• Coordinated with the team lead/architect and the release train conductor for release management tasks, including branching and deployment strategies, to ensure that merged deployments were deployed smoothly.
• Generated the weekly team performance (scope/budget) metrics for the executive leadership project portfolio review meeting.
• Helped set up a new scrum team dedicated to upgrading and maintaining the mainframe based legacy GoCCL B2B portal targeting travel agents.
• Held training sessions on scrum roles, responsibilities, ceremonies, artifacts, and processes, for newly onboarded team members.
• Conducted hands-on training for the team on Microsoft Team Foundation Server (TFS).
• Helped schedule and conduct the project kickoff meeting.
• Conducted scrum ceremonies and worked with the QA manager on team performance audits.

Environment: Microsoft TFS (Team Foundation Server), Sitecore 8.0, .NET, MS SQL Server, Web methods, Mainframe

Confidential, Doral, FL

Project Manager / Scrum Master

Responsibilities:

• Liaised with business stakeholders to document the project scope, deliverables and timelines.
• Worked with Vice President (Product Deployment) to create the project kickoff presentation.
• Evangelized adoption of Agile/Scrum to iteratively develop and deploy shippable code given tight deadlines.
• Brainstormed with the legacy system development teams to understand current state processes and how best to leverage legacy applications for the proposed E-Commerce solution.
• Worked with the lead architect to Identify integration requirements to seamlessly overlay the proposed system over the existing Cardex inventory management database.

Environment: Microsoft TFS (Team Foundation Server), .NET, MS SQL Server

Confidential, Deerfield Beach, FL

Project Lead - Salesforce Implementation (Consultant)

Responsibilities:

• Created the Project Confidential and documented an overview of the ‘current state’ pain points and the envisioned ‘future state’ solution.
• Liaised with EBPO (Enterprise Business Process Office) to model the ‘AS IS’ and ‘TO BE’ process flow maps (in IBM Blueworks).
• Worked with the Business Analyst to document high level functional requirements (also used to develop the vendor selection RFP).
• Created detailed requirement documents and business artifacts including wireframes and screen mockups. Cataloged issues and tickets related to the legacy CRM solution.
• Worked closely with system architects to ensure traceability between the business requirements and the proposed solution design.
• Created Use Case documentation, including alternate and exception flows.
• Brainstormed reporting needs with SMEs and worked with the BA to create the reporting requirements document.

Environment: IBM Blueworks, MS Visio, MS Office, SharePoint, Mainframe, .NET, Oracle, Cognos, ServiceNow

Confidential, Deerfield Beach, FL

Scrum Master / Project Lead

Responsibilities:

• Led project kick off meeting.
• Created Project Confidential and scope documents.
• Ensured that the specifications for the proposed websites met PCI (Payment Card Industry) standards.
• Worked with PCI audit teams and ISPO (Information Security and Privacy Office) to audit the proposed systems for PCI compliance.
• Provided project progress reports and status documentation, Project plan updates, and changes to project timeline to PPMO and business partners.
• Worked closely with the Spanish translation team to ensure that the functionality, branding, and ‘look and feel’ of the Spanish site mirrored the English version.
• Presented the developed solution for executive review and documented updates/enhancements.
• Advised Business about the UAT plan and helped identify UAT testers.
• Scheduled ‘Lessons Learnt’ meeting with all stakeholders post ‘go live’ to document ‘areas of improvement’ for future upgrades.

• Evangelized the benefits of Scrum adoption and helped migrate projects from Waterfall to Scrum.
• Facilitated sprint planning, daily stand-ups, retrospectives, backlog grooming meetings, and other ceremonies/meetings.
• Worked with the stakeholder representatives on the release roadmap and prioritized the backlog.
• Tracked and communicated the team velocity, burn down, and sprint/release progress to the stakeholders and to the team.
• Ensured that the team was on track for each bi-weekly sprint delivery and that the “Done” criteria were met.
• Liaised with the product delivery support team to ensure smooth deployment of delivered code.

Environment: HP Quality Center, MS Project, MS Visio, Java, Oracle, DOORs, Load Runner

Confidential, Mountain View, CA

Agile Project Manager

Responsibilities:

• Established subject matter expertise regarding the Enterprise wide support services applications of Confidential . Partnered with business and technology stakeholders.
• Defined project scope and objectives.
• Organized Agile/scrum training sessions (conducted by external training partners) for the development / QA teams, and management stakeholders.
• Successfully transitioned two projects from waterfall to Agile/Scrum.
• Led scrum ceremonies including daily scrum meetings, planning, review, and retrospectives.
• Removed team impediments and encouraged and engendered self-organization within the team.

Confidential, South San Francisco, CA

Project Lead

Responsibilities:

• Validated AS-IS and TO-BE process flows in Visio created by the business analyst, along with the functional and non-functional requirements.
• Reviewed Requirements Traceability Matrix (RTM) that mapped high level requirements, Use Cases (from the Functional Specifications document) and Design components (from Design document).
• Worked closely with the QA manager to coordinate the Use Acceptance Testing (UAT), and with the development team to fix bugs identified in the UAT.
• Liaised with the instructional designer to help create online and offline training manual for the system.
• Organized road shows at various company cafeteria locations to distribute flyers and popularize the gConnect remote access system prior to go live.

Confidential, Palo Alto, CA

Scrum Master / Project Manager

Responsibilities:

• Reviewed requirements with business stakeholder representatives and obtained signoff.
• Worked closely with various technical teams including the Siebel development team.
• Organized training sessions for management representatives and team members during Agile transformation.
• Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups).
• Attended Scrum of Scrum meetings to enhance cross team synergy and remove common impediments.
• Assisted the team with capacity planning, story selection, sizing, and task definition.
• Worked with deployment support teams to coordinate builds and deployments.
• Coached team members on scrum roles, ceremonies and artifacts.
• Worked closely with the product team and release manager to plan deployment schedules on an ongoing basis.
• Scheduled sprint 0 and coordinated release planning meetings.
• Conducted sprint ceremonies (sprint planning, daily stand-ups, reviews, retrospectives, release planning, backlog grooming meetings). Identified and resolved team impediments.
• Participated in scrum of scrum meetings to manage cross team dependencies and concerns.

Environment: Teradata SQL Assistant 7.1, MS Visio, Java, Oracle, MicroStrategy 8.1, Adobe Flex 2.0, MS Project, Cold Fusion, SharePoint