PROFILE SUMMARY

• Worked primarily in Management Consulting, Public Sector, Retail, Merchandising and financial projects.
• Experienced in Program and Project Management, Strategic Planning, Risk & Change Management, Quality Assurance, Release Management, Operations Management.
• Thorough understanding of SDLC process and best practices including Apple D2P Process, Application Maintenance and Support process & lifecycles.
• Release Management and Quality Assurance (Thru all phases - Functional, System & Integration, Performance, Business Continuity (Reliability/Failover), User Acceptance).
• Helped deliver product experiences that delight end users and demonstrate meaningful impact on growth acceleration.
• Fair technical knowledge on J2EE based Enterprise SOA Applications, Micro-Services based Cloud Native Applications, Content Management, Web & Integration technologies and related development best practices.
• Worked extensively in Management Consulting, USA State and Federal Projects, Child Support System, Retail Industry and financial projects.
• Streamline quality checkpoints and development metrics to ensure performance goals are met
• Engage client to gather and define business goals, requirements/business rules, and ensure alignment wif development teams.
• Translate stakeholder requirements to tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams
• Well acquainted wif workflows and Unified Modeling Language (UML) diagrams including Use Cases, Activity Charts, Sequence Diagrams, Data Flow Diagrams, and ER Diagrams.
• Experienced on presales, design and implementation of Highly Scalable Enterprise IT Solutions which includes Business Intelligence and Business Process Management deployed on cloud environments like AWS or Google Cloud.
• Well versed wif concepts of Business Intelligence, Reporting and querying software, Online analytical processing (OLAP), Digital dashboards, Data mining, Business activity monitoring, Data warehousing, Local information systems and Data cleansing.
• Have acquired Data modeling skills (pivot tables, macros etc.) and presentation skills together wif strong database experience (e.g. SQL, MS Access etc.) for analyzing large and complex data sets and identifying the key factors that drive a business and go into building robust models.
• Experience wif ETL, SQL on Oracle, MySQL.
• Experience wif statistical computing using R for data analysis.
• Facilitate monthly meetings wif clients to document requirements and explore potential solutions.
• Experience in conducting GAP, Impact, SWOT, Cost benefit analysis, Root cause, Feasibility study, Impact analysis, Risk Analysis, and As-Is and To-Be business analysis.
• High experience in tracing requirements throughout the development process and verifying to Requirement Traceability Matrix (RTM). Got excellent Interpersonal skills wif ability to interact wif end-users, Subject Matter Experts (SME’s) and Project Stakeholders.
• Vast experience in developing and executing software testing activities for an ERP solution. Good understanding of ERP application testing and defect tracking
• Experience in using Jenkins/Hudson as a Continuous Integration server to configure wif Ant/Maven.
• Experience in creating Test Plans, writing and executing Test Cases, Manual Testing, and automated Test Execution.
• Experience in Business Functionality Testing, Smoke testing, User Interface testing, Integration Testing, Black Box Testing, End-to-end Testing, Manual Testing, UAT testing, Regression Testing, Performance Testing, Documentation and Reporting.

PROFESSIONAL EXPERIENCE

Product Manager

Confidential

Responsibilities:

• Define and create metrics for various status reporting, dashboards and decision-making portals
• Engage client and teams to define business goals, requirements/business rules, and ensure alignment wif development teams
• Streamline quality checkpoints and development metrics to ensure performance goals are met
• Develop and define content for various Apple products, user interface portals and internal business dashboards
• Responsible for aligning business goals requirements wif the scope and objective of the project
• Extensively involved wif guiding technical team in transforming business requirements and functional specifications to technical specifications. Guided technical team in developing batches, interfaces and web application screens
• Tableau - Used Tableau for various status report generation and data analysis
• Regular Client interaction for gap analysis and future enhancements. Fit-Gap analysis for understanding the impact and efforts required for the change as per business needs
• Continuous monitoring the system design and development to ensure system meets federal policies and regulations.
• Utilizing functional and technical understanding to act as a liaison between Clients, Business Partners, IT, Security and other key stakeholders to facilitate alignment of Program milestones and deliverables
• Leading the project test effort by creating test plan, test strategy templates. Extensively involved in creating test scenarios and test scripts by utilizing testing tools like Quality Center, JIRA.
• Perform QA of the application deployed on internal Data Center wif Apple.
• Work on tools like SPLUNK to verify the logs.

Project Manager (Business)

Confidential

Responsibilities:

• Gatheird and analyzed business requirements for different business process areas for Child Support System, Public Sector project. Department of Justice was the client.
• Worked on AWS GOV Cloud for testing the applications elasticity and scalability.
• Involved in Project Planning, Project Resourcing and Business Process establishment.
• Work wif Engineering team for Project Development Planning, Project QA Planning, Project Pilot Execution Planning and Release Planning.
• Work wif the Project Partner and Director for Scope and Business Reporting.
• Created design proposals using Visio, UML, PowerPoint and other project tools based on client requirements.
• Created the functional specifications, design documents and other governance artifacts
• Responsible for aligning business requirements wif the scope and objective of the project
• Extensively involved wif guiding technical team in transforming business requirements and functional specifications to technical specifications. Guided technical team in developing batches, interfaces and web application screens
• Regular Client interaction for gap analysis and future enhancements. Fit-Gap analysis for understanding the impact and efforts required for the change as per business needs
• Continuous monitoring the system design and development to ensure system meets federal policies and regulations.
• Utilizing functional and technical understanding to act as a liaison between Clients, Business Partners, IT, Security and other key stakeholders to facilitate alignment of Program milestones and deliverables
• Responsible for onboarding business analysts, testers by conducting knowledge sharing and training session demonstrating the end to end functionality of the child support project and technical features involved
• Utilizing my end-to-end understanding of the system to guide and facilitate effort estimation, reporting, scheduling and other project metric reports
• Analyzed functional requirements and documented the user specifications for the business rulesapplicable to the future environment.

Sr. Business Analyst

Confidential

Responsibilities:

• Gathering business requirements, functional, technical requirements and user needs.
• Documented and translated requirements in functional and technical documents for the user layer to be developed using .NET
• Creating work flow models, use case stories and flowcharts for change requests (CR) and communicating these CR’s wif the stakeholders
• Communicating wif the Engineering, QA teams regarding gaps in the system and future enhancements
• Involved in creating and reviewing release notes which included the release specifications, success and failure criteria for the delivery release, purpose of the release and known defects.
• Coordinating quality assurance effort wif project teams at onset of projects and developing quality assurance strategies
• Key role in defect management life cycle, functional testing, manual testing, user acceptance testing, integration testing, system testing, performance testing and production testing in agile environment
• Participated in PI planning sessions, daily stand up meetings and providedQAestimates for each feature
• Reviewed requirements, technical documents and participated in design walkthroughs wif all the stakeholders
• Managed escalations and engaging other teams for resolving critical and high severity defects or issues
• Plan, Manage, Coordinate, Drive and deliver changes for multiple countries like US, UK and Mexico.
• Planned and conducted Business demos for the new features and organized UAT sessions
• Chaired various meetings like JAD Sessions, Defect triage, Test scenario review, risk assessment and mitigation meetings, demos wif Product owners, Kanban Leads,QAand development leads.
• Worked onQAstrategy plan for improving theQAdeliverables, reduce cycle time and achieve 80% target forautomationcoverage (both Selenium and LISA).

Business Analyst

Confidential

Responsibilities:

• Client requirement gathering, use case/user stories development and efficient solution proposal
• Performed Functional, regression and load testing using SOAP UI Tool
• Developed Test Plan, Test Cases, and Test Procedures, expected results using Quality Center and testing of end-to-end scenarios
• Prepared Test Plan, Test Cases for GUI, Functionality, Data Driven and Backend Testing as per functional specifications
• Performed functional and regression testing for web services
• Responsible for creating and maintaining Traceability Matrix
• Production Certification exercises for application releases
• Interacted wif application users (end-users) and performed User Acceptance Testing (UAT)
• Defect Management using Quality Center and conducted defect triage wif Technical and business leads
• Analyzing Business, Technical and Functional requirements and streamlining the processes
• Worked throughout SDLC using Agile, Scrum methodology. I’ve also used waterfall, big bang and V model.
• Creating business plans, strategies and business scenarios
• Creating UI Algorithms, flow charts and requirement Traceability Matrix
• Used SQL for analyzing entity relationship modules, queries for data analysis and reporting
• Performed configuration management for version control, capturing change requirements (CR), storing builds wif information about software and hardware for each build.
• Conducting knowledge sharing and training session for the team members and business clients demonstrating the end to end functionality of the product and technical features
• Extensively involved in client interactions and other stakeholders for discussing enhancement features, change requests and DRB sessions
• Organized and administered the Test Management tools like Quality Center, Rational Quality Manager and Clear Quest
• Key role in functional, manual, regression and user acceptance testing which involved test plan, test strategy, test case creation, execution and defect management

TECHNICAL SKILLS

Requirement Gathering Tools: Deloitte proprietary tools (EVD), IBM rational quality manager, Quality Center (QC), JIRA (Agile), UML, CBS interactive proprietary tools. Besides these, I've also used Excel, Visio and Word.

Release Delivery and Configuration Management Tools: Visual source safe (VSS)

Deloitte Proprietary: Software Configuration Management Tool (SCM), IBM configuration management proprietary tools, IBM Clear Quest, Foreman (CBS interactive in-house release delivery tool), Hudson, eRoom

Others: Software Testing, Quality Center, SQL, Rational Quality Manager, Rational Functional Tester, Jira, Clear Quest, Test Director, Selenium, C++, Database Management, HTML