OBJECTIVE:

To obtain a position in which I can contribute to the growth of an organization and enhance my knowledge of Project Management, Process Engineering, and Information Technology.

PROFILE:

• Well Developed Time & Issue Management Skills
• Excellent Verbal & Written Communicator with Strong Interpersonal Abilities
• Waterfall and Agile (Certified Scrum Master) Project Management Methodology
• Currently Studying for PMP Exam

TECHNICAL SKILLS:

Strong Administrative Capability: Microsoft Office, iWork, Microsoft OneNote, Trello, OnTime, Visio, InfoPath, Microsoft Project, Omniture, CA Clarity PPM, CA Open Workbench, Panapto, Camtasia, Daptiv, BaseCamp, Essbase, SketchUp, Remedy, SharePoint, Project Server, PWA, OnTime, Peoplesoft, Salesforce, Adobe Illustrator, PC & Mac Proficient

EMPLOYMENT HISTORY:

Confidential

IT Project Manager

Responsibilities:

• Manages iron triangle for 20 - 30 active imaging solution infrastructure projects, with budgets ranging at varying hospitals across the East and Southeast regions
• Leads technical and non-technical project discussions with internal team, customer, and/or 3RD party vendors to:
• Define customer requirements and assist with current state documentation
• Coordinate and deploy new HW and SW, upgrade current HW and SW, or migrate data for PACS, RIS, DICOM, and VNAs
• Utilizes MS Project plan, meeting minutes, status reports, dashboards, and process maps to communicate project updates with internal and external executive leadership
• Works with IT and Imaging Directors to assess training and technical support needs to improve daily departmental workflow
• Manages customer risks, issues, enhancement requests, and escalations to ensure customer satisfaction
• Maintains updated knowledge of product line to assist customers with troubleshooting issues and improving their user experience using customer configuration
• Completed Black Belt Six Sigma Training

Confidential, Franklin, TN

Technical Project Coordinator

Responsibilities:

• Managed vendor relations, risks, schedule, budget, and overall execution of the WAN Redundancy project.
• Worked to procure equipment, and developed configuration diagrams and guidelines to ensure facilities are best prepared to accommodate secondary circuit.
• Managed current state assessments and remediation deployments of hardware (virtual platform) for the Infrastructure Stability project.
• Exercised standard PMBOK-based project management practices, in alignment with the SDLC, to effectively coordinate the effort between the facility, project team, and project stakeholders.
• Utilized customized dashboards and status reports, the enterprise PPM solution, and SharePoint to effectively communicate and document the completion of project milestones and deliverables.
• Tracked interdependencies between enterprise initiatives across several functional groups, and facilitated the resolution or necessary escalation of project related issues.

Confidential, Southfield, MI

IT Project Lead/Program Analyst

Responsibilities:

• Drove the initiation, management, and closure of change control initiatives within Corporate Initiative Management System (CIMS) tool
• Maintained a well-developed knowledge of organizational standards, procedures, policies, information sources, and analytical techniques to draft and own the National Healthcare Reform program implementation handbook to increase efficiencies
• Developed change management plan based on the ADKAR model to allow acclimation to newly introduced processes
• Completed formal training on the following items:
• National Healthcare Reform (Marketplace Enrollment, 6055 MEC Reporting, CMS Reconciliation, and Summary of Benefits and Coverage)
• Healthcare Claims Processing Lifecycle
• Submission of an 837 claim by the provider through the 835 payment advice and final adjudication by the payor.
• Met with the business, area management, vendors, and functional peer groups across various departments to communicate technical team updates concerning the framework of specific work track scopes
• Tracked regulatory mandates within program dashboard, and met with delivery leads weekly to discuss impacts to IT infrastructure.
• Established work plan templates to track schedules, forecasts, and resource allocation.
• Coordinated JAD sessions, and assists in the elicitation/preparation of business requirements, functional specifications, conversion specifications, interface specifications, maintenance procedures, QA test plans, and all other project documentation.
• Designed workflow to ensure documentation for all changes applied to systems is maintained in appropriate project execution and production documentation repositories (i.e. SharePoint, SCM, IBM Rational)

Confidential, Troy, MI

IT Program Analyst

Responsibilities:

• Assisted Program Managers in managing program logistics and creating program deliverables for the replacement of Confidential ’s mainframe system within PMO guidelines
• Managed program schedules and maintained resource planning/tracking spreadsheets and tools
• Maintained program SharePoint Team Room to ensure all necessary documentation is updated, stored, and accessible
• Worked to improve program processes, by establishing routines for resource onboarding, program status reporting, and other areas of support for the program
• Created training modules and communication plans to assist in transitioning tenured employees to new tools and methodologies
• Drafted high-level requirements for RFP’s submitted to vendors for ERP and Time Tracking solutions
• Met with work stream leads to review and document current business processes, while analyzing opportunities for increased efficiency

Confidential, Franklin, TN

Sr. Project Coordinator + IT Project Manager

Responsibilities:

• Initiated the implementation of the Oracle Business Intelligence Foundation Suite for GL team
• Assisted in the project conception and administrative launch of a Kronos scheduling initiative
• Vendor management for the Capability Build of a Lawson (Procure-to-Pay) Pilot implementation, while assisting in developing rollout strategy and coordinating remediation work effort
• Facilitated requests for Lawson and SharePoint access, VPN setup, and AD account creation
• Aided in managing the overall program budget, and executive level status reporting
• Managed the deployment plan for the 3M 360 Encompass (Computer Assisted Coding and CDIS) application to include forecasting, schedule creation, R&I escalation, and coordination of training logistics with Business Partners, vendors, and facility HIM/IS leadership at 201 facilities
• Provided PMO project support including troubleshooting SharePoint and Project Server issues, setting up PWA user access for all department resources, approving project/ program baselines, project initiation activities, custom status reporting for C-Level executives, and project plan/dashboard maintenance
• Worked with PMO Process Engineering team to focus on process improvement at PMO, program, and project levels for more streamlined reporting, planning, and execution
• Engaged vendor (Cerner), in addition to internal engineering and compliance teams to successfully assist in the initiation of the implementation of an enterprise-wide patient privacy monitoring and auditing tool (P2Sentinel)
• To also integrate with HMS and Athena
• Worked with project management team to manage and coordinate the implementation of upgrade to EMR application (Horizon Patient Folder 15.1), while working directly with hospital executives and end-users, to ensure understanding of requirements
• Lead the development of requirements through conducting interviews with the business
• Developed use cases, process workflows, data models, and diagrams
• Developed training materials for end-user and L3 Support

Confidential, Norfolk, VA

IT Project/Product Manager

Responsibilities:

• Coordinated the design, development, and testing of all mobile applications utilizing agile methodology to fulfill the objectives of the business while managing time, cost, and scope for Confidential and RE/MAX
• Worked with team members on the drafting of project and product requirements/specifications, detailing user experience design and technical architecture, as well as overall solution development
• Tracked analytics for all mobile applications
• Developed process workflows for the organization, while implementing standardized procedures for executing and documenting web/mobile application projects
• Participated in the drafting of high level requirements for RFP’s submitted to vendors for PPM solutions and other vendor selection activities
• Assisted clinical project teams with all aspects of IT&S projects following the SDLC, which included, but were not limited to the following utilizing the Clarity PPM solution:
• Risk & Issue Management
• Project Plan Creation and Management via Microsoft Project
• Status Reporting
• Developed Executive View Dashboard for PMO
• SharePoint Team Room and Deliverable Management
• Invoice Validation & Cost Plan Management
• Meeting Management
• Nurtured collaborative relationships within various business units, as well as with Corporate, Division, and Facility Leadership
• Assisted the Program Manager in the administration, planning, and execution of the Health Information Exchange (HIE) initiative
• Developed interactive multi-media, classroom, and web-based training/ reference material to socialize across the enterprise for recently deployed, or under-utilized applications (Web-Ex, Excel, OneNote, SharePoint, Remedy)
• Assisted in the implementation of bi-directional interfaces between MEDITECH, and other third party (GE) applications to Horizon Patient Folder (HPF)
• Secured and coordinated the PACS resourcing for UAT
• Developed understanding of various hospital departmental work flows, such as Lab and Radiology
• Auxiliary Duties Include:
• Facilitates Train-the-Trainer Activities for the Project Manager Development Program
• Meets with end-users (Clinicians) to elicit detailed requirements for vendor developed applications, including documenting data and process work flows.