SUMMARY:

• The Project Manager (ITSM / ITOM Transformation Project) will project manage this key IT initiative through all phases of the project lifecycle.
• They will work with all areas of IT to actively lead all aspects of the project from start to finish, including project team definition, project planning, documentation, Business Partner liaison, contract management, full project execution, tracking, reporting, rollout, interfaces with and support groups, and formalized project closure.
• This project will deliver a new ITSM / ITOM Platform to revolutionize the way JetBlue provides IT Support.
• The Project Manager will provide direction, coaching, and mentoring to share their knowledge and expertise in project management to other stakeholders, and to keep all workstreams of the project on track in terms of timelines, cost, risk avoidance and scope.
• They will need excellent communication skills to assist with managing the cultural change that this project will bring.
• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short - notice
• Well groomed and able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Produce clear, detailed project scoping and requirements documentation and create Statement of Work and project plan. Define project team; establish resource allocation decisions with managers of each IT discipline; coordinate with Business Partners for both the product and implementation services
• Identify and work with impacted IT and other business areas to ensure that they are effectively prepared for the system and process changes being delivered and have appropriate support to ensure successful delivery
• Manage deliverables that are within scope as well as changes for those items that are added or deleted
• Identify the key dependencies whether internal or external to the project and ensure that these are clearly shown in project plans
• Schedule and coordinate the tasks of the highly interdependent deliverables, resources, stakeholders, and initiatives
• Ensure that all team members are involved at the right time so that they understand the contribution expected of them and can plan their time to meet delivery timescales
• Collaborate with developers, architects, subject matter experts and other IT members to confirm the technical vision and analyze tradeoffs between usability and performance needs.
• Identify the project’s critical path and plan and measure the project goals and objectives
• Value the project for cost savings, reports expenditures, prepare funding allocations, and justify cost discrepancies from planned to actual costs
• Constantly maintain a “Risks and Issues” log and develop mitigation responses and strategies to ensure the resolution of project risks
• Report status and address project questions with the project team, Governance Boards and leadership
• Define and use appropriate project management methodology to deliver this project in the most efficient way
• Manage changes, risks, scope, cost, quality, communications, and timelines. .
• Collect formal acceptance, evaluate established success criteria to determine success. Close cost accounts and contracts.
• Offer proficiency and expertise to others and share knowledge and insight into other projects/programs
• Create and maintain a repository for this project’s knowledge management, allowing our Crewmember and Business Partner stakeholders to regularly communicate relevant information with each other and to senior leadership
• Provide up - to-date information on the project dashboard and Workfront sites to ensure all status reports are current and correct for all stakeholders to review
• Deliver the project to time and cost and quality measures as agreed with the Project Sponsor
• Work with the Finance team and the PMO to appropriately monitor and track progress
• Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies, audits, security, and regulatory requirements

Confidential

Responsibilities:

• Five (5) years active Project Management experience
• Expert in industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.)
• Knowledge of and ability to apply project management techniques, tools and documents
• Sound decision making ability, analytical reasoning and organizational skills with the ability to successfully complete multiple projects / workstreams simultaneously
• Financial acumen, and ability to structure a business case (or ability to quickly learn said skills)
• Technology and systems knowledge
• Ability to motivate and get the best out of a team of resources who do not directly report to you
• Strong teamwork skills
• Ability to manage risk
• Ability to work in a high pressure environment
• Ability to rapidly resolve issues and recognize when escalation is necessary
• Strong vendor management, negotiation and resolution skills
• Excellent problem-solving and structured thinking skills
• Self-motivated and the ability to work with little supervision
• Excellent presentation skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite, including Outlook, Project, Excel, Powerpoint, SharePoint, Word and Visio
• Available for overnight travel (up to 30%)
• Flexible and able to work at any time, including nights, weekends, and holidays
• Strong interpersonal, leadership and managerial skills including the ability to motivate others
• Able to pass a ten (10) year background check and pre-employment drug test
• Legally eligible to work in the country in which the position is located